Clinical secretary Work, Jobs in Ottershaw, Sry (with Salaries)

Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
6h
Clinical Secretary (Part - Time)
AURA Veterinary —Guildford
- £19,530 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Clinical Administration Assistant
Fertifa —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Medical terminology
- Referral programme
Quick apply
10d
Cardiology Administrator
Spire Healthcare —Sutton
- Full-time
- SharePoint
- Phone etiquette
- Free parking
- Annual leave
13d
Medical Secretary
Circle Health Group —London
- Up to £35,000 a year
- Full-time
- Hospital
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance
12d
Medical Secretary
London Gynaecology —London
- From £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
11d
Medical Secretary
KBS Marwah —London
- £15 - £22 an hour
- Hybrid work
- GP surgery experience
- English
- Administrative experience
Quick apply
Medical Secretary - Bank
Mayo Clinic —London
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Medical Secretary (Bank)
Circle Health Group —Guildford
- Up to £14.60 an hour
- Part-time
- Hospital
- Microsoft Office
- Administrative experience
- Annual leave
7d
Medical Secretary Trauma & Orthopaedics
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
3d
Medical Secretary / Practice Coordinator
KBS Marwah —London
- £28,000 - £32,000 a year
- Overtime
- GP surgery experience
- English
- Administrative experience
Quick apply
Arabic Advocate
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Weekend availability
- Hotel
- Flexible schedule
10d
Medical Secretary Locum (Hd hoc)
Suthergrey House Medical centre —Watford
- From £12.71 an hour
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
14d
Bank Cardiology Administrator
Spire Healthcare —Sutton
- SharePoint
- Phone etiquette
- Free parking
- Annual leave
13d
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —London
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
8d
Practice Administrator
Medwyn Surgery —Dorking
- £12.71 - £13.50 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Bereavement leave
- Sick pay
Quick apply
4d
Medical Secretary
One Health Lewisham —London
- £33,223.50 a year
- Full-time
- Microsoft Office
- Maths
- Organisational skills
Quick apply
Senior Medical Secretary
HCA Healthcare UK —London
- Full-time
- Computer literacy
- Typing
- Medical terminology
- Employee discount
Connected Care Pathway Coordinator - Bank
Bupa —London
- £17 an hour
- Full-time
- Annual leave
- Gym membership
Quick apply
17h
Client Experience Lead
Ume Health —London
- £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply

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Outpatients Booking Coordinator - Band 4

Royal Surrey NHS Foundation Trust -
Guildford

Apply Now

Job details

Full-time
£29,812 - £32,715 a year
6 hours ago

Qualifications

Customer service
Front desk
Communication skills

Full job description

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Please see the attached Job Description and Person Specification

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
1. To register the referral and patient details on Cerner PAS ensuring a high level of data accuracy and amending inaccurate data e.g. change of patient contact details or surname. To enter referrals ensuring they are entered onto the correct ‘waiting time’ group in compliance with national operational referral-to-treatment (RTT) requirements.

2. The post holder will also be required to have a good working knowledge of the eReferral System (eRS).

3. To highlight any referrals which require urgent attention and deal with them promptly. This can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked. This also involves rapidly highlighting capacity concerns in the urgent and Two Week Rule (TWR – suspected cancer) pathways to ensure that patients are seen according to clinical priority and also that the Trust achieves the national cancer targets.

4. To book follow up appointments and ward follow up appointments in line with clinician requirements and appropriate timelines

5. To dispatch all the necessary paperwork; for example, informing patients of their appointment details or notification the GP that the patient failed to attend their appointment.

6. Deal with written and telephone enquiries for departments within the relevant Outpatient service transferring information to other departments as appropriate.

7. Link with other clinical services as appropriate for the patient’s needs to ensure that the patient’s requirements for diagnostic tests are met before the patient attends an outpatient appointment e.g. MRI scans.

8. Deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring approach is required in difficult situations.

9. Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be maintained at all times.

10. Be responsible for cancelling and re-scheduling patients at the request of the consultants or their team when they take annual/study/professional leave. This will involve making decisions for future bookings for the patient you will need to have an understanding of the department’s medical priorities in order to plan these appropriately.

11. If the clinic is under 6 week notice, then ensuring that the specialty are compliant with the policy and that Associate Director or Operations approval is obtained prior to the cancellation of the activity, this will involve liaison with the specialty and escalation to the Outpatient Service Manager if required.

12. Monitor Outpatient clinics on a weekly basis to ensure correct utilisation of appointment slots and to liaise with the Appointment Centre Team Leader or department staff if clinic appointments are being under-utilised.

13. Have an up to date and competent understanding of referral-to-treatment (RTT) priorities; this includes waiting times by specialty and policies involving patient choice. Be open to future changes involving the booking of appointments and attend training when necessary.

The hours for the position are Monday to Friday between 08:30 and 16:30.

Apply Now

Refine Your Search

clinical secretary jobs in ottershaw, sry

Outpatients Booking Coordinator - Band 4

Clinical Secretary (Part - Time)

Clinical Administration Assistant

Cardiology Administrator

Medical Secretary

Medical Secretary

Medical Secretary

Medical Secretary - Bank

Medical Secretary (Bank)

Medical Secretary Trauma & Orthopaedics

Medical Secretary / Practice Coordinator

Arabic Advocate

Medical Secretary Locum (Hd hoc)

Bank Cardiology Administrator

Clinic Receptionist

Practice Administrator

Medical Secretary

Senior Medical Secretary

Connected Care Pathway Coordinator - Bank

Client Experience Lead

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