Service manager Work, Jobs in Overseal, Dby (with Salaries)

Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
6h
Assistant Centre Manager
Protyre Autocare —Swadlincote
- £32,000 - £34,000 a year
- Full-time
- Management
- Customer service
- Driving
- Store discount
- Employee discount
Quick apply
14d
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Network Support Coordinator
The Pallet Network —Swadlincote
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
American Diner - General Manager
1950's American Diner Ltd —Swadlincote
- £35,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
5d
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
14d
Deputy Manager
Platform Childcare —Burton-On-Trent
- Weekend availability
- Organisational skills
- In-person
- Care plans
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
13d
HR Manager
Bayleaf Care —Burton-On-Trent
- £53,600 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
- Gym membership
Quick apply
6d
Lending Manager
Crystal Specialist Finance —Tamworth
- £26,500 - £35,000 a year
- Full-time
- Customer service
- Basic maths
- Financial services
- Health & wellbeing programme
- Employee discount
Quick apply
Interventions Practitioner - HMP Dovegate (20 hours)
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
10d
Customer & Sales Support Team Leader
Keystone Lintels —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
3d
Assistant Operations Manager
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Supervising experience
- Construction experience
Quick apply
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
Support Worker/HCA
Ashwood children’s care home ltd —Swadlincote
- £29,000 - £39,000 a year
- Full-time
- Childcare
- Computer literacy
- English
- Free parking
Quick apply
13d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
12d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Advice Service Manager
Citizens Advice Derbyshire Districts —Ilkeston
- £36,887 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Supervising experience
- Annual leave
- Work from home
Quick apply
Area Operations Manager
Euro Car Parks —Leicester
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply

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Customer Service Manager

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
6 hours ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Human resources
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £35,000-£37,000 per annum

Hours: 42.5 hours per week, Monday to Friday between the hours of 07:00-18:00

Location: Swadlincote, Derby, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Manager, you will lead a high-performing team dedicated to delivering exceptional customer experiences. You will oversee daily operations, coach and develop team members, implement service improvements, and ensure all interactions reflect the company’s values and commitment to excellence. By fostering a culture of accountability, collaboration, and continuous improvement, you will ensure every customer receives professional, efficient, and caring support.

Key Responsibilities:

Team Leadership: Lead, motivate, and coach the customer service team to achieve clear performance goals and boost morale. Foster a customer-first culture by recognising achievements and communicating the impact of their work.

Talent Development & Onboarding: Coach team members with regular feedback, performance reviews, and targeted training. Recruit, train, and assist with onboarding new colleagues, ensuring immediate understanding of products, systems, and service expectations.

Operational Excellence & Analytics: Monitor daily operations to ensure prompt and professional handling of all customer queries. Use performance data (e.g., response time, satisfaction scores) and analytics to identify trends, measure success, and implement improvement plans.

Strategic Improvement: Develop, implement, and standardise service processes and standards consistent with company values. Drive continuous improvement through new technologies and customer feedback systems to enhance service quality and efficiency.

Customer Resolution: Personally handle complex customer escalations using empathy and sound judgment for fair, timely resolutions. Maintain accurate CRM records for data integrity.

Collaboration: Partner with departments like sales, logistics, and finance to ensure seamless communication and resolve cross-functional issues impacting customers.

Stakeholder Communication: Prepare regular reports for senior management summarising service performance, challenges, and proposed solutions.

Managing People: Follow procedures such as investigations, disciplinaries, wellbeing meetings and related processes following all company policies, collaborating with HR where required.

This list is not exhaustive

Requirements:

How You'll Do It:

Strong leadership, coaching, and communication skills, with the ability to inspire and engage teams.
Proficiency in CRM systems, SAP, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem-solving and conflict-resolution abilities, with a calm and professional approach under pressure.
Strong analytical skills and ability to interpret performance data to drive improvements.
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.
Good financial and commercial awareness, with the ability to manage budgets and service KPIs effectively.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

service manager jobs in overseal, dby

Customer Service Manager

Assistant Centre Manager

Service Coordinator

Network Support Coordinator

American Diner - General Manager

Logistics Support Manager

Deputy Manager

Manager Service Delivery & Transport

HR Manager

Lending Manager

Interventions Practitioner - HMP Dovegate (20 hours)

Service Manager

Customer & Sales Support Team Leader

Assistant Operations Manager

Service Desk & Operations Manager

Support Worker/HCA

Customer & Sales Support Team Leader

General Manager- Birmingham City FC

Advice Service Manager

Area Operations Manager

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