Register Work, Jobs in Pimlico, Gtl (with Salaries)

Medical Receptionist / Concierge
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Medical Receptionist / Concierge

HUM2N Ltd
London

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
5 days ago

Benefits

Private medical insurance

Qualifications

CRM software
Hospitality
Customer service
Bachelor's degree
Organisational skills
HubSpot
Communication skills

Full job description

As a Medical Receptionist / Concierge at HUM2N, you are the face of the clinic and play a pivotal role in delivering an exceptional patient experience. You are responsible for ensuring every patient receives a warm, personalised and seamless journey from their first interaction through to departure, creating an environment that reflects HUM2N's commitment to excellence in longevity and preventative healthcare.

You will oversee the day-to-day front-of-house operation of the clinic, ensuring reception, patient flow, appointment coordination, payments, clinic presentation, stock management and operational processes are delivered efficiently and to the highest standards. You will work closely with clinicians, the Virtual Concierge team and the wider operations team to ensure every patient journey is smooth, compliant and professionally managed.

In addition to delivering outstanding hospitality, you will actively contribute to the commercial success of the clinic. You will confidently discuss HUM2N's services, programmes, memberships and products, reinforce clinician recommendations, encourage patients to book follow-up appointments before leaving the clinic, and identify opportunities to maximise patient engagement and retention. You will ensure invoices are generated accurately, payments are collected in full prior to patients leaving the clinic (unless otherwise authorised), and outstanding balances are managed in line with clinic procedures.

The successful candidate will be highly organised, commercially aware and passionate about delivering exceptional service. They will take ownership of the clinic environment, maintain meticulous attention to detail, proactively resolve issues and contribute to continuous improvements in patient experience, operational efficiency and business performance. Above all, they will act as an ambassador for the HUM2N brand, ensuring every interaction reflects our values of excellence, professionalism, innovation and personalised care.

Key ResponsibilitiesPatient Experience & Front of House

Deliver a luxury, personalised patient experience from arrival to departure
Welcome and check in patients and visitors
Offer refreshments and maintain a welcoming reception environment
Conduct clinic tours for prospective patients
Support clinicians by ensuring patients are prepared for appointments
Maintain the presentation, cleanliness and organisation of reception and patient-facing areas

Appointment Coordination

Book consultations and treatments
Process payments accurately
Confirm appointments and assist with pre-appointment preparation
Support patients with booking queries, cancellations and rescheduling
Encourage rebooking where appropriate

Sales & Commercial Responsibilities

Deliver a consultative, patient-centred approach to every interaction
Confidently discuss HUM2N services, memberships, diagnostics and treatment programmes
Promote clinician-recommended treatment plans and encourage timely booking
Encourage patients to purchase supplements, home testing kits and other recommended products where clinically appropriate
Maximise conversion opportunities by proactively booking follow-up appointments before patients leave the clinic
Support achievement of clinic sales and conversion targets
Identify opportunities to reactivate inactive patients and encourage continued engagement
Escalate high-value opportunities to the Lead Concierge or clinicians where appropriate
Maintain a strong understanding of HUM2N products, services and pricing to confidently answer patient enquiries

Finance & Administration

Process all patient payments accurately
Ensure invoices are generated correctly and settled before patients leave the clinic
Explain invoices and payment options professionally
Chase outstanding balances in accordance with clinic policy
Complete End of Day reconciliation and ensure all invoices are closed
Update the Clinic Tracker and End of Day reporting
Support refund administration in line with clinic procedures
Escalate payment queries where required

Clinic Operations

Prepare and dispatch supplement and testing orders
Coordinate shipment of diagnostic test samples and home testing kits
Maintain clinic delivery and purchase order trackers
Assist with office supply ordering
Monitor stock levels of supplements, tests and consumables
Perform stock counts and inventory management
Liaise with suppliers where required
Oversee laundry processes and support internal facilities audits
Support clinicians with therapies when required

Patient Administration

Register new patients within clinic systems
Complete KYC checks when allocated
Maintain accurate patient records
Collect patient feedback and encourage Google Reviews
Ensure all patient documentation is complete and compliant

Teamwork & Communication

Work collaboratively with the Virtual Concierge and clinicians
Participate in daily team meetings
Escalate operational issues promptly
Support colleagues during busy clinic periods
Contribute ideas for improving patient experience and clinic operations

Key Competencies

Exceptional customer service and hospitality
Professional communication
Attention to detail
Organisation and prioritisation
Accountability
Teamwork
Adaptability
Problem solving
Commercial awareness
Operational excellence
Consultative selling
Influencing and persuasion
Confidence discussing pricing and treatment options
Revenue awareness

Skills & ExperienceEssential

Previous experience in hospitality, luxury retail, private healthcare or concierge services
Excellent verbal and written communication
Strong organisational skills
Confident using digital systems and CRM platforms
High attention to detail
Professional presentation
Ability to multitask in a fast-paced environment

Desirable

Experience using Pabau, HubSpot or similar CRM systems
Experience within healthcare
Experience handling payments and reconciliations
Inventory or stock management experience

Pay: £26,000.00-£28,000.00 per year

Education:

Bachelor's (required)

Work authorisation:

United Kingdom (required)

Location:

London SW3 3QX (preferred)

Work Location: In person

Quick apply

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