Customer experience coordinator Work, Jobs in Pontypool, Tof (with Salaries)

Quality Coordinator
Brick Fabrication Ltd —Pontypool
- From £26,436.80 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
9d
Community Engagement Coordinator
Hafod —Treharris
- £31,000 a year
- Part-time
- Recruiting
- Communication skills
6d
Service & Repairs Coordinator
Kitchen Economy & Budd Electrical —Cardiff
- £24,862.50 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
5d
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
7h
Customer Service Coordinator
Cross Accounting Service —Cardiff
- £27,500 a year
- Full-time
- QuickBooks
- In-person
- Office experience
- Free parking
Quick apply
Care Coordinator
Helping Hands —Clevedon
- £29,400 - £31,500 a year
- Supervising experience
- Recruiting
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Technical Data Coordinator- 12 Month FTC
Encirc —Bristol
- £32,000 - £35,000 a year
- Free parking
- Annual leave
Quick apply
Rooms Allocation Coordinator
The Celtic Collection —Newport
- £12.72 an hour
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Employee discount
3d
Office Coordinator
Confused.com —Cardiff
- Full-time
- Google Suite
- Administrative experience
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
13d
Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- Microsoft Powerpoint
- Presentation skills
- Analytics
Part-Time Business Support Coordinator
So.Social Media —Monmouth
- £10,575 a year
- Part-time
- Writing skills
- Organisational skills
- Computer skills
- Free parking
Quick apply
3d
Optical Assistant/Receptionist
Gwynns Opticians —Aberdare
- From £12.71 an hour
- Part-time
- Computer literacy
- Organisational skills
- Front desk
- Employee discount
Quick apply
1h
People & Culture Coordinator (FTC)
IQE —Duffryn
- £26,000 - £28,000 a year
- Microsoft Outlook
- Administrative experience
- Recruiting
- Employee assistance programme
- Employee discount
3d
Warehouse Operations Coordinator
Alam Dingin HVAC and Facilities Services —Caerphilly
- £2,300 - £2,500 a month
- Full-time
- Team management
- Warehouse experience
- Computer skills
Quick apply
5d
Lettings Administrator / Property Coordinator – Cardiff
Williamson & Co —Cardiff
- Part-time
- Customer service
- In-person
Quick apply
12d
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
- Sales
- Organisational skills
- Communication skills
Front of House Coordinator / Chiropractic Assistant (Multi-Site)
Willow Chiropractic —Patchway
- Up to £27,500 a year
- Overtime
- Front desk
- In-person
- Paid training
- Health & wellbeing programme
Quick apply
12d
Solar Install Coordinator/Designer
Select Selections —Tredegar
- £30,000 - £35,000 a year
- Full-time
- System design
- Organisational skills
- In-person
Quick apply

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Quality Coordinator

Brick Fabrication Ltd -
Pontypool

Quick apply

Job details

Permanent | Full-time
From £26,436.80 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ISO 14001
Non-conformance investigation
Internal quality management system auditing
5S
Quality control within general manufacturing industry
Compliance audits
Quality management
Microsoft Office Suite
ISO 9001
Complaint handling
Quality assurance
Continuous improvement
Quality control
Organisational skills
Multidisciplinary collaboration
Quality management system (QMS) implementation
Environmental management systems
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Time management

Full job description

Are you passionate about quality and continuous improvement?

We are seeking an enthusiastic and meticulous Quality Assurance & Compliance Officer to join our growing manufacturing team in Pontypool.

This is an exciting opportunity for an experienced quality professional to play a key role in maintaining and improving our Quality Management System, ensuring compliance with ISO 9001 & ISO 14001 standards, supporting audits, and driving a culture of quality throughout the business.

Working closely with Production, Operations, and Management teams, you will help ensure our products consistently meet customer expectations and industry standards while supporting our commitment to quality, safety, and continuous improvement.

Job Purpose:

Responsible for ensuring that all products and services meet the established standards of quality including reliability, usability and OTIF.

Scope of Post:

The Quality Assurance & Compliance Officer will be responsible for the effective management of all quality control and compliance activities across the business. This includes ensuring adherence to company procedures, ISO 9001 standards, and BBA requirements, undertaking raw material inspections, monitoring production processes, supporting product quality assurance, and administering the Quality, Health & Safety, and Environmental Management Systems. The role will also lead internal auditing activities, monitor corrective actions, and support continuous improvement initiatives.

Key Responsibilities:

Managing and maintaining the Company's Quality Management System (QMS).
Developing and controlling quality documentation, procedures, and records.
Supporting ISO 9001 compliance and continuous improvement initiatives.
Conducting internal audits and supporting external audits.
Investigating customer complaints and implementing corrective actions.
Monitoring production processes and quality performance.
Inspecting finished goods against drawings and specifications.
Tracking non-conformances and ensuring corrective actions are completed.
Supporting Health, Safety and Environmental management systems.

Producing quality reports and analysing quality data to identify improvement opportunities

Key Relationships and Roles:

§ Sets examples for personnel in all areas of personal character, commitment, organisational, health & safety and work habits.

§ Attend team meetings and communicate with all staff to build motivation and productivity.

§ Participates in training from both internal and external providers and applies willingness to learn and develop.

§ Demonstrates ability to interact and cooperate with all company employees and work with others to improve production and the overall effectiveness of the company.

§ Build relationships with internal and external supplies.

§ Understanding and implementation of quality systems

What We're Looking For

Essential

✔ Experience in Quality Assurance, Quality Control, or Compliance role

✔ Knowledge of ISO 9001 Quality Management Systems

✔ Excellent attention to detail

✔ Strong organisational and time management skills

✔ Effective verbal and written communication skills

✔ Good working knowledge of Microsoft Office

✔ Ability to work independently and as part of a team

✔ A proactive approach to problem-solving and continuous improvement

Desirable

✔ Internal Auditor experience or qualification

✔ Experience within a manufacturing environment

✔ Knowledge of BBA requirements

✔ Experience using Sage 200

✔ Knowledge of 5S and Continuous Improvement methodologies

✔ Health & Safety awareness

What We Offer

Competitive salary

Company pension

Training and development opportunities

Supportive and collaborative working environment

Opportunity to make a real impact within business.

Long-term career development opportunities

Why Join Us?

This role offers the chance to take ownership of quality processes and help drive excellence across our manufacturing operations. If you are passionate about quality, compliance, and continuous improvement, we'd love to hear from you.

Salary is negotiable and will be discussed during the interview, depending on the candidate's experience.

Apply now by sending your CV and a brief cover letter outlining your experience and suitability for the role.

Pay: From £26,436.80 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in pontypool, tof

Quality Coordinator

Senior Resource Coordinator

Community Engagement Coordinator

Service & Repairs Coordinator

Customer Engagement Co-ordinator

Customer Service Coordinator

Care Coordinator

Customer Technical Data Coordinator- 12 Month FTC

Rooms Allocation Coordinator

Office Coordinator

Customer Data Research Co-Ordinator

Part-Time Business Support Coordinator

Optical Assistant/Receptionist

People & Culture Coordinator (FTC)

Warehouse Operations Coordinator

Lettings Administrator / Property Coordinator – Cardiff

Data Management Coordinator

Hire & Sales Coordinator

Front of House Coordinator / Chiropractic Assistant (Multi-Site)

Solar Install Coordinator/Designer

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