Housing officer Work, Jobs in Portsmouth, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Customer Repairs Officer
Portsmouth City Council —Portsmouth
- £26,473 - £28,239 a year
- Call to connect
- Administrative experience
- Data entry
- Communication skills
5d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Recruitment Operations Officer
Office for National Statistics —Fareham
- £34,587 a year
- Part-time
- Presentation skills
- Human resources
- Recruiting
10d
Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
5d
Accommodation & Move On Officer
Chichester District Council —Chichester
- £32,061 - £33,699 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
2d
Operational Support Officer
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Presentation skills
10d
Housing Allocations and Sustainment Trainee
FarehamBC —Fareham
- £28,142 - £31,537 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
9d
Money Adviser
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Budgeting
- Communication skills
12d
Housing Scheme Officer
Neighbourhood &Tenancy Services (South) —Southampton
- £24,857 a year
- Full-time
Quick apply
2d
Commissioning Support Officer
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Employee assistance programme
- Employee discount
3d
Building Control Enforcement Officer
FarehamBC —Fareham
- £44,013 - £48,766 a year
- Full-time
- Conflict management
Housing Options Officer
Arun District Council —Littlehampton
- £37,280 - £39,152 a year
- Full-time
5d
Commissioning Support Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Community Development Officer
Abri —Eastleigh
- £35,916 a year
- Weekend availability
- Data analysis skills
7d
Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Temporary Accommodation Officer
Arun District Council —Littlehampton
- £34,434 - £36,363 a year
- Full-time
- Flexible schedule
Senior Environmental Health Officer
Arun District Council —Littlehampton
- £44,075 - £46,142 a year
- Full-time
5d
Home Connections New Build Officer
Abri —Eastleigh
- £33,897.26 a year
- Full-time
- Travel

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Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Administrative experience
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing officer jobs in portsmouth, ham

Resident Liaison Officer - Social Housing

Affordable Housing Enabling Officer

Customer Repairs Officer

Resident Liaison Officer - Social Housing

Recruitment Operations Officer

Complaints Officer

Accommodation & Move On Officer

Operational Support Officer

Housing Allocations and Sustainment Trainee

Money Adviser

Housing Scheme Officer

Commissioning Support Officer

Building Control Enforcement Officer

Housing Options Officer

Commissioning Support Officer

Community Development Officer

Customer Service Officer

Temporary Accommodation Officer

Senior Environmental Health Officer

Home Connections New Build Officer

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