Support staff Work, Jobs in Purley, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
14d
School Receptionist
St David's Prep —West Wickham
- Up to £10,800 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
14d
Bank Residential Support Worker
Lighthouse Pedagogy Trust —Sutton
- £14.80 an hour
- Temporary
- Working with children
- Driving
- In-person
- Free parking
- Paid training
Quick apply
Bank Children's Residential Care Worker
Care2rise Limited —Croydon
- £12.50 - £13.00 an hour
- Temporary
- English
- Working with children
- Driving
Quick apply
8d
Bar Supervisor
Pub Co London —Coulsdon
- £13.00 - £13.50 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
1d
Office Administrator
A.O.C.S Property Maintenance Ltd —London
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
12d
Sales Assistant - Full Time - Sutton
H&T Pawnbrokers —Sutton
- £13.52 - £13.69 an hour
- Full-time
- Employee discount
8d
Guest Relations & Scheduling administrator
The Royal Marsden NHS Foundation Trust —Sutton
- £30,630 - £32,346 a year
- Full-time
- Organisational skills
- IT
- Communication skills
5d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Resident Liaison Officer
Sutton Housing Society —Sutton
- £17,649 a year
- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
5d
Receptionist
Mytime Active —Beckenham
- £26,540.80 a year
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Referral programme
7d
Sales Coordinator
Light Style London Ltd —Croydon
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
- Employee discount
Quick apply
2d
Dental Receptionist
Ashley House Specialist Dental Group —Banstead
- Temporary
- Customer service
- Microsoft Office
- Patient care
- Store discount
- Employee discount
Quick apply
5d
Station Administrator
London Ambulance Service NHS Trust —Croydon
- £33,262 - £36,027 a year
- Overtime
- Annual leave
22h
Mental Health Support Worker
Accordia Care —Epsom
- £32,972 a year
- 12 hour shift
- Free parking
Quick apply
HR Assistant
Alternative Learning Trust —Sutton
- £30,288 - £31,611 a year
- Part-time
- Microsoft Outlook
- Microsoft Office
- IT
- Employee assistance programme
5d
Sales Assistant - Part Time
Superdry —London
- £9.20 - £14.62 an hour
- Part-time
- Employee discount
- Flexible schedule
9d
Local Communications Officer – South London
Metropolitan Police —Sutton
- £40,519 a year
- Full-time
- English
- Communication skills
Housing Support Practitioner
Caridon Foundation —Croydon
- £28,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
7h
Bookkeeper/Administration
Mansfield & Co —Camden Town
- £29,000 - £34,000 a year
- Temporary
- In-person
- Communication skills
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
14 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

support staff jobs in purley, gtl

Helpdesk Technician (1st line)

School Receptionist

Bank Residential Support Worker

Bank Children's Residential Care Worker

Bar Supervisor

Office Administrator

Sales Assistant - Full Time - Sutton

Guest Relations & Scheduling administrator

IT Helpdesk Officer

Resident Liaison Officer

Receptionist

Sales Coordinator

Dental Receptionist

Station Administrator

Mental Health Support Worker

HR Assistant

Sales Assistant - Part Time

Local Communications Officer – South London

Housing Support Practitioner

Bookkeeper/Administration

I want to receive the latest job alerts for support staff in purley, gtl

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