Customer service team manager Work, Jobs in Reading, Eng (with Salaries)

Front of House & Experience Lead
Ethos Farm —Reading
- From £16 an hour
- Full-time
- Microsoft Powerpoint
- Management
- Customer service
Quick apply
23h
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
10d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
13d
Property Manager
Haslams Estate Agents, Friar Street —Reading
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
- Work from home
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Banking Representative - Reading
Metro Bank PLC —Reading
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Sales Assistant
Futon Company —Reading
- From £26,450 a year
- Weekend availability
- Sales
- Customer service
- Microsoft Office
- Store discount
- Employee discount
Quick apply
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
3d
Aftersales Excellence Coach (Southern England)
MSX International —Reading
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
6d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Logistics Operations Manager
PTS Solid Logistics Ltd —Reading
- £52,000 - £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Life insurance
- Sick pay
Quick apply
1d
Employee Relations Consultant
Thames Water Utilites —Reading
- Up to £54,000 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
1d
Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Finance Administrator
Premier Heating Solutions —Reading
- £26,000 - £30,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Organisational skills
- IT
- Store discount
- Work from home
Quick apply
5d

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customer service team manager jobs near reading, eng

Front of House & Experience Lead

Ethos Farm -
Reading

Quick apply

Job details

Full-time | Fixed term contract
From £16 an hour
23 hours ago

Qualifications

Microsoft Powerpoint
Management
Customer service
Computer literacy
Facilities management
English
Canva
Supervising experience
Communication skills

Full job description

Overview

The Front of House & Experience Lead is responsible for supporting the daily operations of Front of House as well as leading on the coordination of events and management of social media for the building. The role ensures that all services are delivered consistently, efficiently, and in line with the client and service partner vision and guidelines. Working in collaboration with the on-site Building Management team, you will help ensure seamless day-to-day operations and a consistently high standard of service delivery.

Customer satisfaction is key, and you will build strong relationships with occupiers and stakeholders, proactively addressing their needs and responding to requests. Working closely with the FOH team, you will drive the delivery of high-quality front of house services, engaging occupiers through well-executed events and targeted social media activity that enhances the overall building experience. You will continuously seek to improve ways of working, optimising efficiency and productivity, while role modelling the expected behaviours in all interactions with the Client, Building Management team, and occupiers. You will be responsible for the day-to-day performance management of the team, ensuring clear objectives are set, monitored, and regularly reviewed. Where performance improvement is required, you will provide constructive feedback and support to enable development. Your purpose is to lead and develop a reliable, high-performing, and proactive FOH team, while delivering engaging events and communications that enhance the reputation of Apex and position the service as best in class.

Duties

Lead and manage the Front of House team, driving high performance and ensuring consistently exceptional service delivery to all occupiers, visitors, and stakeholders.
Create and maintain a welcoming, professional, and engaging Front of House presence, ensuring every interaction reflects a warm and memorable Ethos Farm experience.
Develop, coach, and support the FOH team to build strong relationships with occupiers, service
partners, and client teams, enhancing communication and overall service standards
Take ownership of the planning, coordination, and delivery of on-site events, occupier
engagement initiatives, activations, wellbeing programmes, community activities, and social impact
projects, ensuring they are well organised, engaging, and aligned with the building's community
and occupier experience strategy.
Manage and oversee social media activity for the building, curating content that promotes events, occupier engagement initiatives, social impact activity, and the overall brand and community experience.
Act as the primary point of contact for day-to-day Front of House operations, ensuring all occupier queries, feedback, and requests are handled promptly, professionally, and effectively.
Organise, attend, and support occupier meetings, forums, working groups, and engagement sessions, including the preparation of agendas, accurate recording and distribution of minutes, action tracking, and communication of key updates to stakeholders.
Support the delivery, promotion, and reporting of social value and social impact initiatives, working collaboratively with occupiers, local community partners, service providers, and internal stakeholders to drive engagement and positive outcomes.
Support the Building Management Team with reporting requirements, ensuring accurate data collection, regular updates, and timely submission of operational, occupier, and engagement insights.
Provide administrative and operational support to the Building Management Team across a broad range of building operations, occupier experience activities, and site initiatives as required, ensuring a consistently high standard of service delivery.
Collaborate closely with the General Manager and wider management team to ensure clear communication and seamless continuity of operations, particularly in their absence from site.
Ensure all FOH processes and SOPs are maintained, regularly reviewed, and kept up to date, with clear communication and training provided to the team on any changes.
Coordinate FOH support for contractors and engineers, including access management, key handling, progress tracking, and maintaining accurate records.
Maintain the highest standards of presentation, professionalism, and conduct across the FOH team, setting clear expectations and leading by example.
Identify training needs and deliver ongoing development for the FOH team, ensuring confidence, consistency, and continuous improvement in service delivery.
Proactively manage on-site issues, promoting a solutions-focused approach within the FOH team at all times.
Foster a culture of continuous improvement, ensuring clear communication and a proactive, service-led mindset in all interactions with occupiers, clients, visitors, and service partners.
Build and maintain strong working relationships with occupiers, service partners, client representatives, and internal stakeholders, acting as a key point of contact and supporting the successful delivery of occupier-focused activities, communications, and initiatives.
Maintain a collaborative, flexible, and proactive approach to supporting wider site activities, working closely with the Building Management Team and on-site service partners to achieve shared objectives and ensure the smooth, efficient operation of the building.
Exercise sound judgement in day-to-day decision making, escalating to the Regional Manager for guidance and support when required, particularly in complex or sensitive situations.

Requirements

Excellent Customer Service skills are essential as this role will require communication and interaction across multiple service lines
A minimum of 2 years previous Supervisory/Management experience is essential, preferably in the service industry. Building and/or Facilities management experience would also be beneficial.
Computer literacy is necessary for basic communications, reporting as well as social media understanding (Canva, Word, PowerPoint & Excel).
Social Media management - creation of engaging digital content for social media would also be desirable)
Excellent written and spoken English with demonstrably strong communication skills to inspire and lead the FOH team with enthusiasm and sufficient professional gravitas
Flexibility to work at other L&G sites in the London area if required to suit the needs of the wider business
Experience of managing the delivery of both large and small scale events within the building and the local community, working with the team to foster engagement and create social values

Pay: From £16.00 per hour

Experience:

Supervisory /Management : 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service team manager jobs in reading, eng

Front of House & Experience Lead

Porsche Personal Case Manager

Assistant Customer Service Manager

Customer Support Advisor

Senior Customer Service Manager

Property Manager

Complaints Team Leader

Banking Representative - Reading

Sales Assistant

Customer Care Supervisor

Aftersales Excellence Coach (Southern England)

Senior Projects Manager Disrepair & Damp & Mould

Senior Customer Experience Manager

Customer Operational Delivery Manager

Senior Logistics Operations Manager

Employee Relations Consultant

Client Relationship Manager

Customer Relations Manager

ZARA READING VISUAL/COMMERCIAL MANAGER

Finance Administrator

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