Benefit specialist Work, Jobs in Redditch, Wor (with Salaries)

Customer Service Specialist: E-commerce & Sleep Diagnostics
S-MED LTD —Redditch
- £25,000 a year
- Full-time
- Microsoft Office
- In-person
Quick apply
7h
Gambling Wellbeing Practitioner
Gordon Moody —Redditch
- £26,967 - £31,597 a year
- Weekend availability
- Cooking
- IT
- In-person
Conveyancing Legal Assistant
Eventus Recruitment Group —Redditch
- £26,000 - £28,000 a year
- Call to connect
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Adult Independent Sexual Violence Advisor (ISVA)
Axis Counselling —Worcester
- From £26,241 a year
- Part-time
- Hybrid work
- Work from home
- Sick pay
Quick apply
11d
Recovery Worker
Gordon Moody —Redditch
- £26,967 - £31,597 a year
- Weekend availability
- Cooking
- IT
- Care plans
Hospital Independent Domestic Violence Advisor (HIDVA)
Axis Counselling —Worcester
- From £28,167 a year
- Part-time
- Hybrid work
- In-person
- Work from home
- Sick pay
Quick apply
11d
Talent Acquisition Partner - Corporate Services (6 month FTC)
Halfords —Redditch
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Project Order Specialist
WEG (UK) Ltd —Redditch
- From £26,000 a year
- Full-time
- Organisational skills
- IT
- In-person
Quick apply
10d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
11d
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
Specialist Counsellor
Resources for Autism —Birmingham
- £18,720 - £21,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- IT
- Employee assistance programme
- Flexible schedule
Quick apply
Accounts Assistant
FLY BY NITE CONFERENCES LTD —Redditch
- From £30,000 a year
- Full-time
- Microsoft Excel
- Sales
- Accounting
Quick apply
6d
Insurance Paralegal
Bevan Brittan —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
- Office experience
- Employee assistance programme
Pensions Customer Services Executive
NFP Corp —Bromsgrove
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Annual leave
14d
Financial Crime Operations Quality Control Specialist
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Bachelor's degree
- Employee discount
7d
Casual Worker
Lake Chemicals and Minerals —Redditch
- Up to £12.71 an hour
- Childcare
- In-person
- Communication skills
Quick apply
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
Lead Generation Specialist
Corporate Commerical Surveyors —Bromsgrove
- From £25,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
Quick apply
Public Health Programme Officer - Healthy Places
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
5d

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benefit specialist jobs near redditch, wor

Customer Service Specialist: E-commerce & Sleep Diagnostics

S-MED LTD -
Redditch

Quick apply

Job details

Full-time
£25,000 a year
7 hours ago

Benefits

Company pension
Company events
On-site parking

Qualifications

Microsoft Office

Full job description

The Company

S-Med Ltd is a provider of sleep and respiratory diagnostic and therapy services, supporting both NHS departments and private patients nationwide. The company combines advanced digital technology with a patient-centred approach, offering flexible diagnostic, treatment and equipment management solutions tailored to individual needs. From remote data analysis and monitoring to end-to-end therapy support, S-Med helps streamline care pathways, reduce diagnostic backlogs, and improve patient outcomes. With a focus on accessibility, accuracy and convenience, S-Med empowers patients to take control of their sleep health through innovative, technology-enabled services delivered wherever they are.

The Role

We are looking for a Customer Service Specialist to join our team in a varied role supporting both our new e-commerce platform and our sleep diagnostics service. The successful candidate will be a key point of contact for customers and patients, helping with online orders, product enquiries, account support and general customer service queries.

The sleep diagnostics element of the role will involve preparing and sending equipment out to patients, downloading study data when equipment is returned, and helping to maintain equipment so it is ready for use. You will also make calls to patients to book their sleep study, explain what they need to do, and provide clear, reassuring guidance so they feel confident using the equipment at home.

Key Responsibilities

The e-commerce duties will include

· Responding to customer enquiries relating to the e-commerce platform by phone and email, providing helpful, accurate and timely support.

· Supporting customers with returns, exchanges, refunds and delivery queries in line with company procedures.

· Helping to keep product information, pricing and availability accurate on the e-commerce platform, escalating updates where required.

· Identifying common customer questions or issues and sharing feedback to help improve the online customer experience.

· Working closely with internal teams to resolve customer queries and ensure a smooth online purchasing journey.

· Maintaining high standards of customer service, professionalism and attention to detail across all e-commerce interactions.

The sleep diagnostic duties will include

· Contacting patients to arrange and book home sleep studies at a suitable time.

· Explaining the sleep study process clearly to patients and talking them through how to use the equipment at home.

· Preparing sleep diagnostic equipment for patient use, ensuring all required items are included and ready to send.

· Packaging and sending equipment out to patients in line with company processes and service requirements.

· Monitoring equipment returns and following up where required to support smooth turnaround of studies.

· Downloading sleep study data from returned equipment accurately and promptly for review by the appropriate clinical team.

· Cleaning, checking and maintaining equipment between uses so it remains safe, complete and ready for the next patient.

· Keeping accurate records of bookings, equipment dispatches, returns, downloads and patient communications.

· Escalating any equipment issues, failed studies or patient concerns to the appropriate team member.

· Providing a professional, calm and reassuring service to patients throughout the sleep study process.

Essential Skills and Experience

Essential

· GCSEs in English, Mathematics and Science (or equivalent)

· Digitally literate, with confidence using Microsoft Office and web-based systems.

· Excellent telephone manner, with confidence handling inbound and outbound customer calls professionally

· Experience in a Customer Services environment

· High level of accuracy and attention to detail

· Ability to work both independently and as part of a team

· Calm, professional approach when handling complaints and challenging situations.

· Ability to work in a fast-paced environment and adapt to changing priorities

Desirable

· Experience of working in an e-commerce or online retail business

· Knowledge of Shopify platform

· Digital marketing skills

Job Type: Full-time

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

benefit specialist jobs in redditch, wor

Customer Service Specialist: E-commerce & Sleep Diagnostics

Gambling Wellbeing Practitioner

Conveyancing Legal Assistant

Adult Independent Sexual Violence Advisor (ISVA)

Recovery Worker

Hospital Independent Domestic Violence Advisor (HIDVA)

Talent Acquisition Partner - Corporate Services (6 month FTC)

Sales Assistant - UNIQLO Bullring

Project Order Specialist

Intelligence Analyst

HR & Payroll Coordinator (FTC)

Specialist Counsellor

Accounts Assistant

Insurance Paralegal

Pensions Customer Services Executive

Financial Crime Operations Quality Control Specialist

Casual Worker

Investigator

Lead Generation Specialist

Public Health Programme Officer - Healthy Places

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