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General Manager

Billesley Manor Hotel & Spa
Alcester

Quick apply

Job details

Permanent
£75,000 - £80,000 a year

Benefits

Employee assistance programme
Employee discount
Referral programme

Qualifications

Partnership building
Quality control
Overseeing budgeting and forecasting
Management reporting
Leadership
Financial acumen
Team motivation leadership
Negotiation
Hospitality management

Full job description

General Manager

Competitive plus Benefits

Location Description

Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside.

Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.

Job Description

The Role
We are seeking an experienced General Manager to lead and inspire our team, elevate guest experiences, and drive financial performance. As the General Manager, you will be the driving force behind the success of the hotel.
You will oversee all operations, ensuring that our guests receive exceptional service while maintaining high standards of efficiency and profitability. This role requires a strong leader with a passion for hospitality, sustainability, a keen eye for detail, and a commitment to delivering an unforgettable and inspirational experience.

Key Responsibilities

Oversee day-to-day operations across hotel functions (rooms, F&B, spa, events, maintenance, housekeeping
Develop and execute revenue growth strategies, pricing, and promotional partnerships
Manage budgeting, forecasting, and cost control to ensure profitability
Set and uphold high standards of guest service, handling concerns promptly and personally
Lead and nurture a high-performing team, including recruitment, development, performance management, and fostering a positive culture
Maintain product consistency and implement quality control procedures
Ensure full compliance with health, safety, licensing, and regulatory standards
Ensure full compliance to brand standards
Cultivate relationships with local businesses, travel agents, and the community
Deliver regular performance reports on financials, occupancy, and guest satisfaction metrics

Role Requirements

Previous experience in the hospitality industry as a General Manager or similar role
Great leadership skills with the ability to inspire others.
Strong business and financial acumen, with a passion for team and guests.
An ability to influence and negotiate at all levels.
Knowledge & understanding of all department operations
Understanding of the hospitality industry, including current demands & trends would be an advantage

Troo Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Free Leisure Club Membership: Because we know your well being is important,
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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