Product support Work, Jobs in Rhayader, Pow (with Salaries)

Product Support Engineer
Nidec Control Techniques Ltd —Newtown
- Full-time
- Engineering
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
Customer Support Agent
Quartix Ltd —Newtown
- From £15,736.50 a year
- Part-time
- CRM software
- Databases
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
20h
Area Sales Manager - WALES
Muddy Stilettos —Wales
- £32,000 - £55,000 a year
- Part-time
- CRM software
- Hotel
- Work from home
- Flexible schedule
Quick apply
8d
Postperson with Driving
Royal Mail Group —Llandrindod Wells
- £13.68 an hour
- Overtime
- Customer service
Customer Assistant - Replenishment
Morrisons —Newtown
- Annual leave
- Employee discount
Quick apply
Powys Development Officer
Smart Money Cymru Community Bank —Llandrindod Wells
- £14.64 an hour
- Part-time
- Hybrid work
- Writing skills
- Business development
- Travel
Quick apply
Export Sales Coordinator
CellPath Ltd —Newtown
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
14d
Driver
Sarl pak —Van
- £20.00 - £22.68 an hour
- Full-time
- Heavy lifting
- Warehouse experience
- Communication skills
Quick apply
Commercial Energy Consultant
Independent Eco Ltd —Wales
- £50,000 - £100,000 a year
- Full-time
- English
- Business development
- Driving
Quick apply
Manufacturing Manager
Clayton Engineering Limited —Knighton
- Full-time
- Engineering
- Continuous improvement
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Sales Assistant
PPG —Newtown
- Overtime
- Customer service
- Annual leave
- Employee discount
Quick apply
2d
Stock Assistant
Aldi —Llandrindod Wells
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Store Assistant
Aldi —Llandrindod Wells
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Production operator
BSW Timber —Builth Wells
- £12.76 - £14.25 an hour
- Full-time
- Organisational skills
- Communication skills
- Employee discount
- Sick pay
Quick apply
Retail Sales Assistant
The Works —Newtown
- 8 hour shift
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
Territory Sales Manager, Hair & Beauty – South Wales
Hair & Beauty Supplies Ltd —Wales
- £16,500 - £30,000 a year
- Part-time
- Customer service
- Business development
- Communication skills
- Store discount
- Employee discount
Quick apply
Postal Delivery Driver
Royal Mail Group —Aberystwyth
- £13.68 an hour
- Overtime
- Customer service
9d
Leading Hand - Engineering
BSW Timber —Builth Wells
- Full-time
- Maintenance
- Continuous improvement
- Quality control
- Employee discount
- Sick pay
Quick apply
Van Driver
LBS Builders Merchants —Aberystwyth
- £26,932.49 a year
- Full-time
- Employee discount
Quick apply
8d
Customer Sales and Service Advisor
NFU Mutual Hereford North & Borders —Kington
- From £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
18h

I want to receive the latest job alerts for product support in rhayader, pow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Product Support Engineer

Nidec Control Techniques Ltd
Newtown

Quick apply

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Non-conformance investigation
Engineering
Technical support
Technical writing
Customer support
Root cause analysis
Electrical Engineering
Help desk

Full job description

At Nidec Drives our values and behaviours are the foundation for creating a great culture to support business success.

We are looking for exceptional people who turn ambitions into actions, and we believe everyone has the potential to succeed.

Achieve your dreams with Nidec Drives – apply today!

Nidec will offer a host of opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.

In addition, we will offer you a benefits package that aims to meet your individual needs.

Here’s some of what we offer:

25 days Annual Leave, increasing with service. (Plus, Public Holidays)
Progression & Development opportunities.
Holiday sell back program.
Pension Scheme, 5% matched.
Additional day off for your birthday, once you have been with us for 1 year.
EV and cycle-to-work schemes.
Voucher programs, with a wide offer of discounts on everything from cinema and theatre tickets to goods and services.
Life Insurance
A funded volunteer day per year, encouraging you to support the communities and charities that matter to you.
Employee assistance program

Role Summary:

We have an exciting opportunity for an individual to join Nidec Drives as a Product Support Engineer.

This role will provide support with Control Techniques product range via Support Suite/telephone/e-mail/Teams /customer site visits and providing an escalation point for critical issues.

The Product Support Engineer will work with the ‘Global Technical Support Manager’ to ensure Control Techniques provide the highest levels of proactive and reactive technical support to the ‘Control Techniques Drive Centre’ network, ‘Country Partners’, ‘Distributors’ and key end customers.

Global Technical Support Functions:

1. Product Support

Product support for Drive Centres, Country partner, Distributors & key end users.

2. Product Management Feedback

Provide feedback on product issues or new requirements to the Product Management team.

3. Documentation & Translations

Generate all user product documentation and translations.

4. Product Testing

Product testing with the design team.

5. Field Failure Investigations

Field failure investigations.

6. Manufacturing Support

Manufacturing support.

7. New Product Firmware Releases

Manage the release of new product firmware to “early adopters”, Drive Centres and Manufacturing.

8. Global Training

Provide global training/training material to support the release of new products.

9. Manufacturing & Design Interface

Interface between manufacturing, Drive Centers and the design team.

Key Job Responsibilities/Requirements:

The responsibilities of the Product Support Engineer consist of but are not limited to:

Provide re-active and proactive technical support
Manage customer issues within an agreed timescale and follow-up as appropriate.
Ensure all issues are dealt with promptly and in a professional manner.
Investigation and root cause analysis to component level of customer returns and liaise with R&D, vendors and manufacturing on corrective actions.
Work with R&D on product hardware and firmware development testing.
Support the Quality team when interfacing with vendors and/or end users.
With the ‘Global Technical Support Manager’ highlight design issues and urgency to the product management team so they can be scheduled by PMO.
Be an ambassador and brand champion throughout the organisation; be passionate, creative and committed to achieving sales success.
Be a collaborative team member; communicate and listen effectively in the global technical support team, global marketing/commercial team, brand team, local countries and project teams.
Manage projects and meetings effectively, using authority and influence appropriately and building relationships with stakeholders
Identify and generate documentation in the form of ‘knowledgebase’ documents and ’Technical Notifications
Generate technical content and maintain product user documentation.
Work with the documentation team to ensure that all product documentation conforms to accepted standards.

Travel Requirements

Regular travel; European and International; examples include (but are not limited to): Conferences, Exhibitions, Customers site visits
Travel will likely include overnight stays and attending meetings out of hours.

Qualifications & Experience Requirements:

Degree/HNC in Electrical Engineering and/or an equivalent combination of education and technical/ professional or proven experience.
Extensive product, application knowledge
Proven project management skills
Ability to deal with numerous tasks of changing priority
Financial and controlling skills
Strong interpersonal skills with the ability to build productive relationships at all levels.

Nidec Drives: What we do?

We take care of the world’s motion. We provide AC, DC, and Servo drive solutions for everything from heavy industry to theatre production, end-to-end production lines, and everything in between.

Our precision-engineered drives are designed to optimise performance and productivity, creating essential motion for a more efficient future. As part of Nidec, the world’s largest electric motor company, we make the world spin smarter and faster.

As a global business, operating for over 50 years, we have grown into a thriving business, now operating in over 30 countries. We pride ourselves on our people and we look for those who are continuously striving for excellence with the ambition to achieve success.

Job Type: Full-time

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Newtown SY16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Location:

Newtown SY16 (preferred)

Work Location: In person

Quick apply

Refine Your Search

product support jobs in rhayader, pow

Product Support Engineer

Customer Support Agent

Area Sales Manager - WALES

Postperson with Driving

Customer Assistant - Replenishment

Powys Development Officer

Export Sales Coordinator

Driver

Commercial Energy Consultant

Manufacturing Manager

Sales Assistant

Stock Assistant

Store Assistant

Production operator

Retail Sales Assistant

Territory Sales Manager, Hair & Beauty – South Wales

Postal Delivery Driver

Leading Hand - Engineering

Van Driver

Customer Sales and Service Advisor

I want to receive the latest job alerts for product support in rhayader, pow

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected