Innovation manager Work, Jobs in Ribchester, Lan (with Salaries)

Senior Journey Experience Manager
Skipton Building Society —Skipton
- £73,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
4d
Head of Transformation and Improvement
Lancashire County Council —Preston
- £77,833 - £85,119 a year
- Full-time
- Hybrid work
- Continuous improvement
5d
Operational Manager
University Hospitals of Morecambe Bay NHS Foundation Trust —Lancaster
- £49,387 - £56,515 a year
- Full-time
- Team management
- Budgeting
8d
Head of Asset Management
Qualitas Housing —Blackburn
- From £70,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- No experience needed
- Employee discount
- Life insurance
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Sales Account Manager
Graham & Brown Holdings - a family of companies —Blackburn
- £39,686 - £44,095 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Travel
Quick apply
6d
Construction Estimator/ Buyer
DJL Construction —Longridge
- £45,000 - £70,000 a year
- Full-time
- Schematics
- Computer literacy
- Merchandising
- Free parking
Quick apply
4d
Facilities Manager
Staci —Blackburn with Darwen
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
- Store discount
Quick apply
6d
Senior CRM Manager
Science in Sport Group —Blackburn
- Up to £55,000 a year
- Doctoral degree
- Leadership
- Communication skills
- Employee discount
Manufacturing Site Manager
Huhtamaki Group —Blackburn
- Full-time
- Bakery
- Continuous improvement
- Team management
8d
Senior Project Manager
Westinghouse Electric Company —Preston
- Business development
- Continuous improvement
- Team management
- Employee assistance programme
- Life insurance
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
14d
National Accounts Manager
Crown Paints —Darwen
- Full-time
Quick apply
Business Development Manager - Regional Sales
Nationwide Platforms —Blackburn
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Service Co-Ordinator
Winncare —Blackburn
- Full-time
- Microsoft Word
- ERP systems
Quick apply
6d
Senior Category Manager - Beds & Mattresses
Bensons for Beds —Accrington
- Data analysis skills
- No degree
- Mentoring
- Employee discount
Senior Product Manager
HippoDigital —Manchester
- £57,500 - £66,000 a year
- Hybrid work
- In-person
- Leadership
- Employee discount
Merchandiser
Festive Lights Ltd —Chorley
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Events Manager
VetPlus —Lytham
- Up to £35,000 a year
- Project management
- Organisational skills
- Computer skills

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Senior Journey Experience Manager

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time
£73,000 a year
4 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
UX
Professional development mentoring
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Hours:

35 Hours per week, hybrid 3 days in office

Salary:

£73,000 Per Annum

Closing Date:

Sun, 23 Aug 2026

We're looking for an experienced and passionate Senior Journey Experience Manager to lead our Journey Experience team within Change.

This is a leadership role responsible for bringing together customer journey management, service design, user research and UX disciplines to help shape and deliver better experiences for our members and colleagues.

Working across a diverse portfolio of change initiatives & product/platform teams, you'll ensure customer needs remain at the heart of decision-making, providing leadership, coaching and direction to a multidisciplinary team while partnering closely with business, product/platform, technology and operational stakeholders.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine.

Lead, develop and inspire a team of Service Design, User Research and UX professionals.
Embed customer-centred design practices across strategic change initiatives.
Ensure customer and colleague insight shapes business decisions and priorities.
Oversee the creation of journey maps, service blueprints, personas and other experience artefacts.
Drive consistency and best practice across service design, user research and journey management.
Partner with Change, Product, Technology and Operations teams to improve customer and colleague experiences.
Champion accessibility, inclusive design and capability development through coaching, mentoring and professional development.

We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.

What You’ll Need

Experience leading journey management, service design, UX or user research teams.
A strong understanding of customer-centred design and experience improvement approaches.
Experience supporting large-scale change, transformation or digital initiatives.
Excellent stakeholder management and influencing skills.
Strong facilitation and workshop leadership experience.
The ability to balance customer needs, business objectives and delivery constraints, while shaping iterative slices of value that improve customer outcomes.
A track record of developing high-performing teams and creating positive team cultures.

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
Matching employer pension contribution (up to 10% per annum)
Colleague Mortgages and access to Skipton products and services at discounted rates
Flexible working to help balance your commitments
Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
Lifestyle perks such as a Home and Tech voucher, which can be used at Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them.

You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

For most of our roles there's the option of blended working, which means we mix working from home and meeting in person. The right balance depends on your role, and what works best for you, your manager, and your team.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

It’s not just our members who are important to us.
You are, too.

Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.

What’s more, it’s help that you can actually use too - not just read about.

Apply now

Sounds like you? Then apply now.

You don't need to tick every box - we look for people who care about our members and who want to grow at the same time. The rest can follow.

Apply Now

Refine Your Search

innovation manager jobs in ribchester, lan

Senior Journey Experience Manager

Head of Transformation and Improvement

Operational Manager

Head of Asset Management

Assistant General Manager-Experience & Innovation

Sales Account Manager

Construction Estimator/ Buyer

Facilities Manager

Senior CRM Manager

Manufacturing Site Manager

Senior Project Manager

Duty Operations Manager

Account Manager

National Accounts Manager

Business Development Manager - Regional Sales

Service Co-Ordinator

Senior Category Manager - Beds & Mattresses

Senior Product Manager

Merchandiser

Events Manager

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