Service consultant Work, Jobs in Roker, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Sales Administrator
Green Energy Advice Bureau —Sunderland
- From £27,255 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Sales Consultant
JT Dove Limited —Consett
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Profit sharing
Quick apply
10d
Customer Advisor
Boots —North Shields
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Travel Consultant - Jarrow
Hays Travel —Jarrow
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
17h
Head - Capital Projects
Homes England —Elswick
- £69,831 - £81,443 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
8d
Trainee Energy Consultant
EC Business Solutions —Hebburn
- From £25,000 a year
- Full-time
- Sales
- Microsoft Office
- Contracts
- Health & wellbeing programme
- Annual leave
Quick apply
20h
Outpatients Administrator
Spire Healthcare —Seaham
- £12.76 an hour
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Annual leave
3d
Energy Consultant
Eco Energy —Jesmond
- £25,000 - £100,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Organisational skills
- Work from home
- Gym membership
Quick apply
4d
Business Development Manager / Waste Consultant
Safetykleen —Washington
- £32,000 - £38,000 a year
- Full-time
- Sales
- Driving
- Negotiation
- Employee assistance programme
Quick apply
8d
Travel Consultant - South Shields Denmark Centre
Hays Travel —South Shields
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
17h
TSB | Customer Service Consultant | Grade B | Fraud Operations | Sunderland | 12 Month FTC
046 TSB UK —Sunderland
- £24,700 a year
- Full-time
- Travel
- Communication skills
1d
Travel Consultant - Morpeth
Hays Travel —Morpeth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
3d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Sunderland
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Consultant
Skipton Building Society —Newcastle upon Tyne
- £25,500 a year
- Full-time
- Time management
- Annual leave
- Employee assistance programme
7d
Sales Consultant
Arnold Clark —Birtley
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sunderland
- £3,800 a month
- Full-time
- Sales
Quick apply
Graduate Sustainability Sales Consultant
McGrady Clarke —Newcastle upon Tyne
- From £25,000 a year
- Full-time
- CRM software
- Sales
- Bachelor's degree
Quick apply
9d
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
Chief Executive - North East Regional Care Co-operative
Durham County Council —Durham
- £158,084 a year
- Full-time
- Hybrid work
- Tax experience
- Annual leave

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Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes

Our open and honest culture where feedback is taken on-board and acted upon

Our social events – annual all expenses paid ‘TSG Festival’ and team building funds

Two paid CSR days per annum that you can use to support the community

Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities

Our responsibility to the environment as we work towards net carbon zero

Flexible working opportunities including home working and hybrid options

Annual salary benchmarking

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.

Ensure communication with the customer is regular with regards to their incident/change request.

Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.

Update TSGs ticketing system and technical information repository with detailed notes.

Liaise with partners and third parties to aid in the resolution of incidents.

Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.

Maintain a high-quality service for our customers.

Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.

Assist in the creation of best practice, new user and leaver guides.

Act as Buddy when required for the induction of new 2nd line team members.

You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate

A full UK driving license is required.

Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.

Extensive knowledge of server and networked environments.

Experience with virtualisation technologies.

Strong background in desktop support.

Proficient understanding of firewalls, anti-virus, and other security technologies.

Hands-on experience with Microsoft Exchange and Office 365.

Ability to tailor coaching and training styles to meet individual needs.

Strong relationship-building skills with the wider business.

Professional telephone manner.

In-depth understanding of firewall technologies.

Experience with cloud-based backup solutions.

Good understanding of on-premises backup technologies.

Knowledge of hosted telephony.

Familiarity with routing and switching.

Experience with enterprise anti-virus software, such as Sophos.

Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service

Employee benefits trust

Company bonus scheme

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Employee discounts

Employee assistance programme

Paid CSR Days

Company sick pay and income protection cover

Enhanced Maternity and Paternity pay

Employee recognition scheme

Eyecare vouchers

Discounted gym membership

Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

service consultant jobs in roker, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Sales Administrator

Sales Consultant

Customer Advisor

Travel Consultant - Jarrow

Head - Capital Projects

Trainee Energy Consultant

Outpatients Administrator

Energy Consultant

Business Development Manager / Waste Consultant

Travel Consultant - South Shields Denmark Centre

TSB | Customer Service Consultant | Grade B | Fraud Operations | Sunderland | 12 Month FTC

Travel Consultant - Morpeth

JUNIOR SALES CONSULTANT

Customer Consultant

Sales Consultant

JUNIOR SALES ADVISOR

Graduate Sustainability Sales Consultant

CAD Technician

Chief Executive - North East Regional Care Co-operative

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