Customer care specialist Work, Jobs in Rossendale, Lan (with Salaries)

Administrator
JLA —Ripponden
- Up to £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
13d
Debt Recovery Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
13d
Senior Carer
Lotus Home Care —Calderdale
- £14 an hour
- Weekend availability
- Care experience
- Care plans
- Leadership
Quick apply
8d
Legal Recoveries Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
6d
Tesco Travel Money Advisor
Travelex —Rochdale
- £13 an hour
- Overtime
- Health & wellbeing programme
- Employee discount
Customer Care & Service Coordinator (Customer Support)
Envirovent —Saltaire
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
- Annual leave
Quick apply
Duty Pharmacy Manager - Haslingden
Tesco UK —Haslingden
- Up to £52,000 a year
- Full-time
- IT
Senior Customer Service Advisor
Barclays —Bradford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Parts and Customer Service Specialist
Riviera Automotive Ltd —Cleckheaton
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
Quick apply
6d
Customer Service Advisor
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
13d
Debt Collection
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
13d
Sales Assistant
TGJones —Skipton
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
11d
Community Health and Wellbeing Officer - Harm Reduction
Blackburn Rovers Community Trust —Blackburn
- £30,000 a year
- Weekend availability
- Maintenance
- First Aid Certification
- No degree
- Free parking
- Store discount
Quick apply
Pharmacy Manager - Rawtenstall
Tesco UK —Rawtenstall
- £44,990 - £61,861 a year
- Full-time
- IT
7d
Internal Sales Co-ordinator
Pets Choice Ltd —Blackburn
- £27,500 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick apply
Accounts Payable Specialist
Manchester Airport —Manchester
- Full-time
- Hybrid work
- Free parking
- Employee discount
13d
Modern Workplace Solutions Specialist
Vanquis Banking Group —Bradford
- Azure
- Windows
- Microsoft Office
- Annual leave
14d
Administrator
Sandstone Care Group —Much Hoole
- £15 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Human resources
- Employee discount
- Referral programme

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Administrator

JLA -
Ripponden

Quick apply

Job details

Full-time | Fixed term contract
Up to £27,000 a year
13 days ago

Qualifications

CRM software
Microsoft Excel
Customer service
Analysis skills
Supervising experience
Organisational skills
Contracts
Root cause analysis
Negotiation
Time management

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.

Managing overdue accounts internally to safeguard cash flow. Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements

Key tasks

Reconciliations of Accounts
Will initiate customer contact.
Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
Contacts customers by phone according to priority list
Updates software program with accurate and detailed information regarding collections status.
Follows established processes to ensure customers comply with contractual payment terms.
Negotiates with customers, when applicable, in order to protect company’s best interests.
Escalate collections issues to Management/Sales in a timely manner when necessary.
Meets individual monthly cash collections targets.
Meets individual monthly aged debt targets.
Meets individual daily average call targets.
Adheres to the appropriate company collection plan as outlined by management.
Identifies and recommends system enhancements, process changes to improve collection effectiveness.
Directs customers to appropriate systems to pull invoice copies and supporting documentation
Other duties and responsibilities as assigned.
Proof of Debt Prep for Liquidated Customers

Key Performance Indicators (KPIs)

Cash collected versus target.
Reduction in aged debt.
Promise-to-pay conversion rate.
Compliance and complaint levels.

Knowledge and Skills

Previous experience in debt collection or credit control.
Experience leading or supervising a collections team.
Strong negotiation and conflict resolution skills.
Excellent communication and customer service abilities.
Analytical skills with experience using collection or CRM systems.
Proficient in Microsoft Excel and reporting tools.
Strong organizational and time management skills.
Contract Handling

Personal qualities

Results-driven and commercially aware.
Professional and ethical.
Resilient under pressure.
Strong decision-making and problem-solving skills.
Able to motivate and develop others.
High attention to detail and accuracy.

Pay: Up to £27,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in rossendale, lan

Administrator

Debt Recovery Controller

Senior Carer

Legal Recoveries Controller

Tesco Travel Money Advisor

Customer Care & Service Coordinator (Customer Support)

Duty Pharmacy Manager - Haslingden

Senior Customer Service Advisor

Homelessness Prevention Officer

Parts and Customer Service Specialist

Customer Service Advisor

Debt Collection

Sales Assistant

Customer Service Specialist

Community Health and Wellbeing Officer - Harm Reduction

Pharmacy Manager - Rawtenstall

Internal Sales Co-ordinator

Accounts Payable Specialist

Modern Workplace Solutions Specialist

Administrator

I want to receive the latest job alerts for customer care specialist in rossendale, lan

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