Duty manager Work, Jobs in Rutherglen South, Slk (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Duty Manager
Citation Wedding and Events —Glasgow
- Full-time
- Supervising experience
- In-person
- Training & development
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13d
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
Hotel - Duty Manager
Premier Inn —East Kilbride
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Court Officer
Scottish Courts and Tribunals Service —Hamilton
- £27,507 a year
- Full-time
- Annual leave
- Employee discount
6d
Groundsperson
Celtic Football Club —Glasgow
- Weekend availability
- Maintenance
- Free parking
- Employee assistance programme
6d
Service Manager
Western Commercial —Bellshill
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
7d
Duty Manager
AXM Club Glasgow —Glasgow
- Part-time
- Management
- Customer service
- Hotel
Quick apply
F&B Area Manager- Scotland
2x Group —Paisley
- £25,420.00 - £45,075.90 a year
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Regional Operations Manager
OCS Group —Glasgow
- Monday to Friday
- Team management
- Recruiting
- Budgeting
Quick apply
6d
Duty Manager
West Coast Motors (Glasgow) —Glasgow
- £40,973.40 a year
- Full-time
- Team management
- Training & development
- Communication skills
Quick apply
7d
Clerical Officer
NHS Scotland —Hamilton
- £26,696 - £28,988 a year
- Call to connect
- Organisational skills
- Front desk
- Communication skills
- Annual leave
- Sick pay
1d
Programme / Project Manager
Crown Office and Procurator Fiscal Service —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
13d
Duty Manager
Hamilton Hunter Group —Glasgow
- £13.80 - £14.80 an hour
- Overtime
- Management
- Microsoft Office
- In-person
- Employee discount
Quick apply
Duty Manager
Drum & Monkey —Glasgow
- Full-time
- Mentoring
- Annual leave
- Employee discount
Quick apply
10d
Gyms Duty Manager
JDGYMS —Glasgow
- £12.81 an hour
- Weekend availability
- Customer service
- Team management
- Employee discount
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Glasgow
- £11.15 - £12.71 an hour
- Overtime
Quick apply
Housing Team Lead
Right There —Glasgow
- £32,310 - £35,709 a year
- Monday to Friday
- Team management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Store Manager - Glasgow Fort
Footasylum —Glasgow
- Customer service
- Human resources
- Recruiting
Mobile Supervisor
Equans —North Lanarkshire
- £44,412.57 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee assistance programme
9d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

duty manager jobs in rutherglen south, slk

Service Desk Team Leader - Glasgow Head Office

Duty Manager

Investigations Manager

Hotel - Duty Manager

Court Officer

Groundsperson

Service Manager

Duty Manager

F&B Area Manager- Scotland

Regional Operations Manager

Duty Manager

Clerical Officer

Programme / Project Manager

Duty Manager

Duty Manager

Gyms Duty Manager

Sales Assistant at Tesco

Housing Team Lead

Store Manager - Glasgow Fort

Mobile Supervisor

I want to receive the latest job alerts for duty manager in rutherglen south, slk

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