Service delivery manager Work, Jobs in Salford Quays (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Service Delivery Manager
LANGWORTHY CORNERSTONE ASSOCIATION LTD —Salford
- £33,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
7d
Service Delivery Manager
OCS Group —Manchester
- Team management
- Computer skills
- Training & development
Quick apply
7d
Repairs & Maintenance Coordinator
Cromwood Housing —Prestwich
- £28,420 - £30,450 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
14d
Sales Assistant at Tesco
The Entertainer at Tesco —Salford
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
8d
IT Service Delivery Manager
ThirdGen Digital Technologies Ltd —Manchester
- £3,800 - £6,500 a month
- Full-time
- Management
- Computer Science
- Continuous improvement
Quick apply
13d
Stockroom Assistant
The White Company —Manchester
- Communication skills
- Employee discount
13d
General Manager - 11-Month FTC
Restaurant Associates —Manchester
- Up to £45,000 a year
- Full-time
- Training & development
- Leadership
- Restaurant
- Annual leave
- Employee discount
7d
Service Delivery Manager
Industrial Site Maintenance —Macclesfield
- £32,500 a year
- Full-time
- Customer service
- Team management
- Training & development
- Free parking
- Life insurance
Quick apply
7d
Junior Service Delivery Manager
Ericsson —Salford
- Computer Science
- Engineering
- English
Event Manager
Marick Communications Ltd —Salford
- £32,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Free parking
- Work from home
Quick apply
7d
Vulnerable Customer Manager
Bupa —Salford
- From £53,900 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
6d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Night Concierge
Livingcity Asset Management Limited —Salford
- £13.03 an hour
- Full-time
- Organisational skills
- Front desk
- Cleaning
Quick apply
Regional Facilities Manager
OCS Group —Manchester
- Up to £55,000 a year
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
Quick apply
14d
Neighbourhood Manager
Wythenshawe Community Housing Group —Manchester
- £48,828.62 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Gym membership
14d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Assistant Accommodation Manager
Sanctuary Group —Salford
- £26,106.61 - £30,238.00 a year
- Full-time
- Microsoft Word
- Management
- Leadership
- Employee discount
Quick apply
Supplier Relationship Manager
Bupa —Salford
- From £56,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Employee discount
- Gym membership
Quick apply
12d
Internal Sales Coordinator (B2B) Full Time
M Barnwell Services —Manchester
- £24,500 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
Quick apply
13d

I want to receive the latest job alerts for service delivery manager in salford quays

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service delivery manager jobs near salford quays

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

service delivery manager jobs in salford quays

Customer Experience Manager

Service Delivery Manager

Service Delivery Manager

Repairs & Maintenance Coordinator

Sales Assistant at Tesco

IT Service Delivery Manager

Stockroom Assistant

General Manager - 11-Month FTC

Service Delivery Manager

Junior Service Delivery Manager

Event Manager

Vulnerable Customer Manager

Customer Service Team Manager

Night Concierge

Regional Facilities Manager

Neighbourhood Manager

Head of Corporate Operations

Assistant Accommodation Manager

Supplier Relationship Manager

Internal Sales Coordinator (B2B) Full Time

I want to receive the latest job alerts for service delivery manager in salford quays

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected