Application support specialist Work, Jobs in Sheffield, Syk (with Salaries)

Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
14d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Registration and Advice Officer
Social Work England —Sheffield
- £30,080 - £31,262 a year
- Full-time
- Hybrid work
- Databases
- Continuous improvement
- Mentoring
- Annual leave
- Life insurance
1d
Income Plus Specialist
Sheffield City Council —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Computer literacy
- Computer skills
- Office experience
4d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Travel Sales Consultant
Trailfinders —Sheffield
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
Product Support Specialist
Post Office Ltd —Chesterfield
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
Picker/Packer
Atlas Consulting Services —Sheffield
- £14 - £16 an hour
- Full-time
- Warehouse experience
- In-person
- Free parking
- Gym membership
Quick apply
2d
Customer Service Representative
High River Partners —Sheffield
- £14 - £16 an hour
- Full-time
- Microsoft Word
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
3d
Claims Assessor (Customer Service)
Aviva —Sheffield
- £25,100 - £33,886 a year
- Part-time
- Financial services
- Communication skills
- Employee discount
1d
Registration Renewals Officer
Social Work England —Sheffield
- £26,828 - £28,011 a year
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Continuous improvement
- Annual leave
- Life insurance
Payroll Data Integrity & Support Specialist
Royal Mail Group —Darnall
- From £25,758 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
- Annual leave
- Sick pay
Global Opportunities Coordinator
University of Sheffield —Sheffield
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- No degree
- Annual leave
- Employee discount
3d
Learner Support Compliance & Standards Lead
The Sheffield College —Sheffield
- £41,561 - £48,529 a year
- Full-time
- Management
- Training & development
- School
- Free parking
- Annual leave
1d
Curator of the Ruskin Collection
Sheffield Museums Trust —Sheffield
- £35,526 a year
- Part-time
- Research
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Catering Tutor
Ruskin Mill Trust —Sheffield
- £29,215 - £38,387 a year
- Full-time
- Inventory control
- Cooking
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
14d
Receptionist - Steel City House
British Business Bank —Sheffield
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Lead Process Excellence Specialist
Fragomen —Sheffield
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
4d
Employment Specialist
Reed In Partnership —Chesterfield
- £31,000 - £33,400 a year
- Full-time
- Bilingual
- Customer service
- Travel
- Annual leave
- Flexible schedule

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application support specialist jobs near sheffield, syk

Timetable Support Specialist

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
14 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Computer literacy
Microsoft Office Suite
Analysis skills
Collaboration with schools and educational staff
Bachelor's degree
Technical writing
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Root cause analysis
Communication skills
Time management

Full job description

(Internal Job Title: Complex Product Support Associate - Timetabling)
Location: Sheffield (Hybrid, 3 days a week in office, 2 days from home)
Salary: up to £35,000 base salary
About the Role
At Tes, we're passionate about helping schools operate more efficiently through innovative technology.
Our timetabling software provides powerful solutions for schools, helping them tackle even the most complex scheduling challenges while supporting priorities such as teacher wellbeing, curriculum delivery and resource optimisation.
We're looking for a Timetable Support Specialist to join our Customer Success team. Internally, this role is known as a Complex Product Support Associate (Timetabling).
You'll become a trusted subject matter expert for our timetabling software, working closely with schools to support implementation, configuration, troubleshooting and ongoing optimisation. You'll help customers maximise the value of the platform while providing specialist guidance on complex timetabling and data management challenges.
This role would suit someone with experience of whole-school timetabling, school data management, MIS systems or education software support who enjoys solving problems and working directly with customers.
What You'll Be Doing
As our timetabling specialist, you'll provide expert support across the entire customer journey, from onboarding through to ongoing customer success and retention.

You'll:

Deliver specialist support for complex product, configuration and usage issues.
Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes.
Support customers during implementation, onboarding and ongoing use of the platform.
Provide expert guidance on best practice, configuration options, product capabilities and system limitations.
Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds.
Analyse customer requirements and support schools through timetable changes, reconfigurations and complex scheduling scenarios.
Collaborate closely with Customer Success, Product and Technical teams to resolve customer challenges.
Act as a subject matter expert, supporting colleagues with specialist product knowledge.
Identify recurring customer issues and provide feedback to Product teams to help shape future improvements.
Create and contribute to knowledge articles, guidance materials and best practice documentation.
Support customer retention by helping schools realise maximum value from the software.
Proactively identify opportunities for customers to improve their use of the platform and strengthen adoption.

What We're Looking For
Essential Experience

Minimum two years' experience of whole-school timetabling and/or school data management.
Experience working in a school, education technology provider, local authority or related education environment.
Knowledge of school MIS systems.
Experience supporting users with software, systems or technical queries.
Strong analytical and problem-solving skills with the ability to investigate complex issues.
Confidence working directly with customers and explaining technical concepts in a clear and accessible way.
Experience using spreadsheet and database software.
High level of ICT literacy, including a strong working knowledge of Microsoft Office applications.

Skills & Competencies
Problem Solving & Technical Troubleshooting

Ability to investigate complex customer challenges and identify practical solutions.
Strong attention to detail and a logical, analytical approach.
Comfortable working through complex scenarios and edge cases.

Customer-Focused Communication

Excellent verbal and written communication skills.
Able to remain calm and professional when dealing with high-priority customer issues.
Builds credibility and trust through expertise and responsiveness.

Product Expertise & Continuous Improvement

Keen interest in becoming a recognised specialist in timetabling and education technology.
Able to identify trends, recurring issues and opportunities for improvement.
Contributes ideas and insights to enhance products, processes and customer experience.

Collaboration & Teamwork

Works effectively across Customer Success, Product and Technical teams.
Enjoys sharing knowledge and supporting colleagues.
A team player with energy, commitment, enthusiasm and resilience.

Organisation & Adaptability

Strong prioritisation and time management skills.
Able to manage competing priorities and changing customer needs.
Flexible and adaptable in a fast-paced environment.

Qualifications

Undergraduate degree or significant relevant experience in a similar role.

Why Join Tes?
You'll join a team passionate about helping schools make better decisions through technology. You'll have the opportunity to work with a market-leading timetabling solution, collaborate with education professionals across the sector and develop deep expertise in an area that makes a genuine difference to schools.
If you're experienced in school timetabling, MIS administration, data management or education software support and enjoy solving complex challenges, we'd love to hear from you.

Quick apply

Refine Your Search

application support specialist jobs in sheffield, syk

Timetable Support Specialist

Operational Support Officer

Registration and Advice Officer

Income Plus Specialist

Triage Case Officer

Travel Sales Consultant

Product Support Specialist

Product Support Specialist

Picker/Packer

Customer Service Representative

Claims Assessor (Customer Service)

Registration Renewals Officer

Payroll Data Integrity & Support Specialist

Global Opportunities Coordinator

Learner Support Compliance & Standards Lead

Curator of the Ruskin Collection

Catering Tutor

Receptionist - Steel City House

Lead Process Excellence Specialist

Employment Specialist

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