Complaints manager Work, Jobs in Skelmersdale, Lan (with Salaries)

Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
1d
Housing Manager
Granville Community Homes —Blackpool
- £38,000 - £45,000 a year
- Full-time
- Team management
- Driving
- IT
Quick apply
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
13d
Operations Leader
Department for Work and Pensions —Lytham St. Annes
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
5h
Property Manager
The Heaton Group —Wigan
- Up to £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
7d
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
5h
Senior Administrative Officer - Blackpool
HM Prison & Probation Service —Blackpool
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
Programme Manager - 24 month loan/secondment
Ministry of Justice —Warrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Independent Regulation 44 Visitor
Emerge Care and Therapeutic Solutions Limited —Blackpool
- £200 a day
- Bachelor's degree
- Travel
- In-person
Quick apply
5d
Assistant Operations Manager
Advantage NRG Ltd —Chorley
- £45,000 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
14d
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
4d
Non-Operational Prison Offender Manager
Ministry of Justice —Preston
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
6d
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
Programme Manager
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
5d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
12d
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
General Manager, Shireburn Arms
James` Places —Hurst Green
- Up to £40,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
Quick apply
14d

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Customer Service Manager

NSG Group -
Ormskirk

Quick apply

Job details

Full-time
Up to £53,000 a year

Benefits

Company pension
Canteen
Private medical insurance
On-site parking

Qualifications

Supply chain
Logistics
3PL

Full job description

Who are we?

The NSG Group is a global leader in glass manufacturing in three business areas: Architectural, Automotive and Creative Technology.

Our mission is to change our surroundings and improve our world. We work towards our Vision which is based on the strong belief in our long-held values: sincere and ethical culture, commitment to safety and technology, and respect for people.

The role

To lead and optimise the end-to-end Customer Service function, ensuring efficient order management, export coordination, and resolution of customer enquiries and complaints, while representing the voice of the customer to align demand, operations, and service delivery in support of business performance and growth. Duties can be, but are not limited to;

Operates within our Commercial team, supporting the delivery of budgeted revenues across Domestic and Export segments, contributing to overall UK business profitability and performance.
Supports continuity of supply across a c.£100M Upstream business in the UK and Ireland, delivering c.200,000 tonnes annually.
Responsible for outbound supply and customer service performance across UK, Ireland, intra-group, and Export markets.
Manages a team of 1 Team Leader and 4 Customer Account Coordinators.
Oversees approximately £10M annual transport spend, including budget alignment, cost control, and invoice accuracy (SAP and manual processing).
Requires regular engagement with senior Commercial leadership and cross-functional stakeholders including Sales, Operations, Planning, Quality, Procurement, and external customers and transport providers across the UK and Europe.

What are we looking for?

Proven experience in warehousing, logistics, and supply chain operations.
Strong SAP and IT system capability, with the ability to manage data effectively and produce KPI reporting to support performance management and decision-making.
Drive continuous improvement in customer service, order management and logistics processes, improving efficiency, reducing cost, and enhancing overall customer experience.
Manage transport operations and third-party logistics performance, to ensure cost efficiency, service reliability, and budget control.
Ensure continuity of supply and outbound service performance, across UK, Ireland, intra-group and Export markets.

Benefits

25 days holiday (rising to 27 with service) plus declared public holidays.
On site car parking & electric charging ports
On site canteen.
Management Bonus scheme – up to 20% of basic salary (not guaranteed).
Private Healthcare scheme
Holiday Salary Exchange scheme
Group personal pension plan – a defined contribution scheme with up to 8% employer contribution.

We’re redefining the world of glass. Seeing opportunities where others see limits. Transforming cutting-edge research into real-world breakthroughs with knowledge and expertise we’ve built over hundreds of years.

We see trust and freedom helping our people to flourish and do the best work of their careers - delivering our vision of a more sustainable society.

Around the world we see collaboration across our teams, from talented crafters and creators to expert thinkers and makers, all inspiring and supporting one another.

Together we find balance, create quality, and pioneer the future of glass.

NSG Group. Create. Inspire. Belong.

Quick apply

Refine Your Search

complaints manager jobs in skelmersdale, lan

Customer Service Manager

Customer Voice and Complaints Manager

Housing Manager

Regional Operations Manager

Operations Leader

Property Manager

Operational People Manager

Customer Relations Manager, SEO, Perm, Liverpool

Senior Administrative Officer - Blackpool

Programme Manager - 24 month loan/secondment

Independent Regulation 44 Visitor

Assistant Operations Manager

Senior Customer Resolution Officer

Non-Operational Prison Offender Manager

Customer Liaison Manager

Programme Manager

General Manager

Team Leader - Liverpool Tribunals

Sr. Product Manager

General Manager, Shireburn Arms

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