Customer service team Work, Jobs in Snetterton, Nfk (with Salaries)

Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
10h
Customer Team Member
Co-op —Attleborough
- £13.04 an hour
- Overtime
- Bakery
- Paid training
- Employee discount
1d
Customer Team Leader
Co-op —Attleborough
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
1d
Claims & Customer Support Advisor
Enjoy Travel Technology Ltd —Norwich
- £25,000 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
Food and Beverage Assistant
Forest Holidays —Thetford
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Café
- Communication skills
- Employee discount
Quick apply
Multi Drop Delivery Driver - Attleborough
Riverford Organic Farmers Ltd —Shropham
- £14.65 an hour
- Part-time
- Customer service
- Communication skills
7d
Cleaner
SBFM —Snetterton
- £12.71 an hour
- Overtime
- No experience needed
- Annual leave
- Employee discount
Customer Service Consultant
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Transport Planner
Kinaxia Transport & Warehousing —Norwich
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Forest Ranger
Forest Holidays —Thetford
- £8.00 - £12.71 an hour
- Part-time
- Public speaking
- First Aid Certification
- Leadership
- Employee discount
Quick apply
5d
Customer Service Administrator
PJ Camping —Wymondham
- £26,500 - £28,000 a year
- Full-time
- Social media management
- Customer service
- English
- Free parking
- Store discount
Quick apply
1d
Starbucks Shift Supervisor
EG Group —Snetterton
- £13.55 an hour
- Supervising experience
- Employee assistance programme
- Employee discount
Barista
Starbucks —Besthorpe
- Weekend availability
- Store discount
- Employee assistance programme
Customer Service & Order Coordinator
Totally Branded —Swaffham
- £27,000 a year
- Full-time
- Customer service
- Time management
- Free parking
- Employee discount
Quick apply
8d
Barista/All Rounder
45 Fuel —Norwich
- £10.85 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
Retail Sales Assistant
Eurochange —Norwich
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
Warehouse Administrator
Kinaxia Transport & Warehousing —Snetterton
- £12.71 an hour
- Full-time
- Employee discount
Quick apply
Customer Representative - Swaffham
Nationwide Building Society —Swaffham
- From £26,500 a year
- Full-time
- Customer service
- Banking
6d
Customer Advisor
Boots —Bury St. Edmunds
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Purchasing and Fleet Coordinator
Avani Solutions - Leading the way in beer quality —Thetford
- £30,000 - £32,000 a year
- Full-time
- Microsoft Office
- Driving
- QuickBooks
- Store discount
- Health & wellbeing programme
Quick apply
5d

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customer service team jobs near snetterton, nfk

Customer Service Adviser

Natures Menu -
Snetterton

Quick apply

Job details

Part-time | Full-time | Fixed term contract
£26,000 - £28,500 a year
10 hours ago

Benefits

Cycle to work scheme
Work from home
Company events
Employee discount
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your role

Reporting to the Customer Service Team Leader, this role is responsible for delivering an outstanding customer experience by managing customer enquiries, complaints and service requests across telephone, email and live chat. The successful candidate will use strong communication and problem-solving skills to resolve issues efficiently, ensuring a seamless customer journey that promotes customer loyalty and supports Natures Menu's reputation for excellent service.

What You Will Do

· Respond to customer enquiries via telephone, live chat, and email in a professional, friendly, and timely manner.

· Provide accurate information regarding products, services, orders, deliveries, returns, and account-related queries.

· Investigate and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome wherever possible.

· Process customer requests, amendments, refunds, replacements, and other service-related transactions in line with company policies.

· Maintain detailed and accurate records of all customer interactions within the CRM or customer management system.

· Escalate complex queries or complaints to the appropriate department or management team when required.

· Meet individual and team performance targets, including customer satisfaction, response times, and quality standards.

· Proactively identify opportunities to improve customer experience and internal processes.

· Collaborate with internal departments such as Warehouse, Logistics, Finance, and Marketing to resolve customer issues effectively.

· Stay up to date with company products, promotions, policies, and procedures.

What We Are Looking For

Essential

· Minimum 2 years' experience in Customer Service, or a similar customer-focused role.

· Previous experience of order processing, administration and handling customer queries.

· Excellent verbal and written communication skills.

· Strong telephone manner and active listening skills.

· Ability to manage multiple customer conversations across different channels simultaneously.

· Strong problem-solving and decision-making abilities.

· Experience using CRM and business systems; knowledge of Salesforce, SAP, Microsoft Office and Google Workspace would be advantageous.

· Strong attention to detail and organisational skills.

· Right to work in the UK.

Personal Attributes

· Customer-focused with a passion for delivering outstanding service.

· Empathetic, patient, and professional in all customer interactions.

· Positive and resilient when handling challenging situations.

· Team player with a collaborative approach.

· Ability to work independently and manage workload effectively.

· Flexible and adaptable in a fast-paced environment.

Location: Based at our site in Snetterton, Norfolk - Hybrid (2 days per week in the office)

Pay: £26,000.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Employee discount
On-site parking
Work from home

Application question(s):

Will you work Fulltime 40 hours per week or Part Time 16 hours a week? Please specify clearly the contract you require.

Work Location: Hybrid remote in Snetterton

Quick apply

Refine Your Search

customer service team jobs in snetterton, nfk

Customer Service Adviser

Customer Team Member

Customer Team Leader

Claims & Customer Support Advisor

Food and Beverage Assistant

Multi Drop Delivery Driver - Attleborough

Cleaner

Customer Service Consultant

Transport Planner

Forest Ranger

Customer Service Administrator

Starbucks Shift Supervisor

Barista

Customer Service & Order Coordinator

Barista/All Rounder

Retail Sales Assistant

Warehouse Administrator

Customer Representative - Swaffham

Customer Advisor

Purchasing and Fleet Coordinator

I want to receive the latest job alerts for customer service team in snetterton, nfk

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