Customer experience manager Work, Jobs in Solihull, Wmd (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
10d
Sales and Clinic Operations Manager
Urban Body —Solihull
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
9d
Business Development Executive
Aldridge Security —Birmingham
- From £27,742 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Employee discount
Quick apply
13d
Office Manager
Emixa —Solihull
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Faculty Office Coordinator
Solihull College and University Centre —Solihull
- Up to £34,744 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
7d
Credit Control Manager
Fortus UK —Solihull
- Full-time
- Team management
- Organisational skills
- In-person
- Annual leave
Quick apply
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Assistant Hotel Manager
Atlas Hotels —Birmingham
- £33,750 a year
- Weekend availability
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
9d
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Client Relationship Manager (Full Time, 37.5 hours per week)
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Leadership
- Annual leave
Quick apply
New Business Assistant
NPS Law —Solihull
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
12d
Assistant Store Manager
Mountain Warehouse —Solihull
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Service Manager
CarSupermarket.com —Birmingham
- £46,497 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
10d
Office & Business Support Manager
JS Morris Electrical Ltd —Solihull
- From £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Supervising experience
- Free parking
- Store discount
Quick apply
3d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Front of House
Praxis Real Estate Management Ltd —Birmingham
- £28,000 - £32,000 a year
- Part-time
- Front desk
- Cleaning
- Employee assistance programme
Quick apply
5d
Sales & Events Manager
Doyles Bar Solihull —Solihull
- From £14 an hour
- Part-time
- Hybrid work
- Hospitality
- Bar
- Business development
- Employee discount
Quick apply
12d
Contractor Update Administrator Opportunities
Platform Housing Group —Birmingham
- Full-time
- Remote
- Administrative experience
- Travel
- Data entry
- Annual leave
- Employee assistance programme
2d

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Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
10 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

customer experience manager jobs in solihull, wmd

Customer Experience Manager

Sales and Clinic Operations Manager

Business Development Executive

Office Manager

Operations Manager

Faculty Office Coordinator

Credit Control Manager

Planner Coordinator

Assistant Hotel Manager

Project Coordinator

Client Relationship Manager (Full Time, 37.5 hours per week)

New Business Assistant

Assistant Store Manager

Airport Station Manager

Service Manager

Office & Business Support Manager

Service Desk Manager

Front of House

Sales & Events Manager

Contractor Update Administrator Opportunities

I want to receive the latest job alerts for customer experience manager in solihull, wmd

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