Liaison Work, Jobs in South Ockendon, Ess (with Salaries)

Manager, Loyalty Operations
Mandarin Oriental Hotel Group —London
- Full-time
- Hospitality
- Microsoft Excel
- Oracle
9d
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Conveyancing Secretary
Current Legal Recruitment —Grays
- £25,000 - £28,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- Typing
- Health & wellbeing programme
- Sick pay
Quick apply
13d
Resident Liaison Officer
Kier Group —Rainham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
Administrator
Oxford Archaeology —Chafford Hundred
- £30,013 - £30,892 a year
- Full-time
- Hybrid work
- Microsoft Word
- Project management
- Driving
- Free parking
- Annual leave
Quick apply
3d
Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
4d
Depot Manager
Associated Security Solutions —Thurrock
- From £35,000 a year
- Full-time
- Management
- Business development
- Organisational skills
- Free parking
Quick apply
12d
Resident Liaison Officer
Sutton Housing Society —Sutton
- £17,649 a year
- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
9d
Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Maintenance
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
3d
Resident Liaison Officer
Southern Housing —Farringdon
- £37,578 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
10d
National Police Chiefs' Council - Strategic Intelligence Researcher NKCC
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
Cognitive Behavioural Therapist - Mindplace Dartford
Bupa —Dartford
- Part-time
- Customer service
- IT
- Leadership
- Gym membership
- Life insurance
Quick apply
Resident Liaison Manager
Wates —Dartford
- Customer service
- Maintenance
- Microsoft Office
2d
Support and Progression Officer
Centrepoint —Romford
- £29,849.40 - £34,475.00 a year
- Weekend availability
- Communication skills
- Annual leave
Quick apply
6d
Client Resident Liaison Officer - Social Housing
Aaron Services —Dartford
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Service Advisor
Grange - Chelmsford —Chelmsford
- Up to £40,000 a year
- Full-time
- In-person
- Employee discount
- Life insurance
Quick apply
2d
Housing Officer
Sandra Davidson Estate Agents —Ilford
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Driving
- Organisational skills
Quick apply
12d
Targeted Intercept Officer - Intelligence - Readvertised
National Crime Agency —London
- £37,428 a year
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Annual leave
5d
Subject Liaison Librarian, Bartlett Library (0.6 FTE)
University College London —London
- £43,981 - £52,586 a year
- Part-time
- Remote
- University
- In-person
- Communication skills
- Annual leave
2d

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Manager, Loyalty Operations

Mandarin Oriental Hotel Group -
London

Apply Now

Job details

Permanent | Full-time
9 days ago

Qualifications

Mandarin
Hospitality
Microsoft Excel
Oracle
Profit & loss
Quality assurance
Accounting
Communication skills
Hotel experience

Full job description

Mandarin Oriental is looking for a Manager, Loyalty Operations to join our Customer Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental, London Corporate Offices, within the Customer Experience Department in London, the Manager, Loyalty Operations is responsible for responsible for leading operational delivery of the Fans of M.O. loyalty programme - ensuring flawless on-property fulfilment of member benefits, consistent hotel onboarding, and exceptional Collective experiences across the portfolio.

As Manager, Loyalty Operations, you will be responsible for the following duties:

Owning operational delivery of member benefits (breakfast, F&B credits, amenities, partner benefits) and maintaining SOPs to ensure consistent fulfilment across all properties
Leading the onboarding of new hotels into the Fans of M.O. programme, including operational readiness checklists, benefits mapping, systems access, pre-launch training and go-live support
Creating, maintaining and version-controlling all training materials and playbooks — including e-learning modules, quick reference guides, SOPs and manager toolkits — for property teams globally
Establishing and managing the Fans of M.O. Hotel Champions community through structured engagement cadences, forums, newsletters and training clinics, and using frontline feedback to drive continuous improvement
Supporting the design-to-delivery lifecycle for Collective experiences: operationalising concepts with hotels and partners, producing event runbooks, confirming resource and SLA requirements, and leading onsite and virtual readiness checks
Partnering with Quality and Regional Operations teams to embed Fans of M.O. standards into quality frameworks, audits and operational scorecards, and co-developing inspection criteria and remedial action plans
Managing the benefit reconciliation process and coordinating the year-end true-up with Finance, including data validation, cost ledger review and audit support
Acting as the primary liaison for properties on operational enquiries, escalations and onsite audits, and leading corrective action plans for repeated exceptions
Implementing and monitoring Ops SLAs across response times, fulfilment accuracy and dispute resolution, in alignment with Quality KPIs
Overseeing third-party fulfilment partners and event vendors to ensure contracted SLAs and brand standards are met
Producing monthly operational reporting for the Head, Fans of M.O., Finance and Quality teams, covering benefit cost variances, onboarding status, training completion, Collective experience outcomes and incident logs

As Manager, Loyalty Operations, we expect from you:

5+ years' hospitality operations experience, with a demonstrable background in loyalty programme delivery, hotel operations or a comparable field; 2+ years in a management role preferred
Proven experience onboarding hotels or managed/franchise properties and delivering scalable training programmes
Experience operationalising events or curated experiences, with strong familiarity with event runbooks and partner coordination
Experience working with Quality Assurance and Regional Operations teams to drive consistent service standards and remedial actions
Strong working knowledge of hotel P&L drivers and the accounting treatment of benefit costs, with experience supporting Finance on reconciliations and true-ups
Excellent stakeholder management skills across Hotels, Regional Ops, Quality, F&B, Finance and Legal
Exceptional written and verbal communication skills, including experience producing e-learning content and training materials
Proficiency in MS Excel and operational reporting; familiarity with PMS (Opera/Oracle or equivalent) and F&B POS systems
High standards of discretion and commitment to guest confidentiality

Our commitment to you:

Your success is our success. We craft unique learning pathways to support your career growth.

MOstay
As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.

Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work-life balance.

Retirement Plans
We provide competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?

Apply Now

Refine Your Search

liaison jobs in south ockendon, ess

Manager, Loyalty Operations

Client Resident Liaison Officer - Social Housing

Conveyancing Secretary

Resident Liaison Officer

Administrator

Home Claims Handler

Depot Manager

Resident Liaison Officer

Resident Liaison Officer

Organised Immigration Crime (OIC) Investigator

Resident Liaison Officer

National Police Chiefs' Council - Strategic Intelligence Researcher NKCC

Cognitive Behavioural Therapist - Mindplace Dartford

Resident Liaison Manager

Support and Progression Officer

Client Resident Liaison Officer - Social Housing

Service Advisor

Housing Officer

Targeted Intercept Officer - Intelligence - Readvertised

Subject Liaison Librarian, Bartlett Library (0.6 FTE)

I want to receive the latest job alerts for liaison in south ockendon, ess

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