Customer experience manager Work, Jobs in Sowerby Bridge, Wyk (with Salaries)

Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
1d
Team Leader (express)
ASDA —Halifax
- £13.10 - £14.10 an hour
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Merchandiser - Halifax
Smiths News —Halifax
- £14.24 an hour
- Part-time
- Merchandising
- Planograms
- Communication skills
- Annual leave
Warehouse Operative
J&C Joel —Sowerby Bridge
- Customer service
- English
- Warehouse experience
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
11d
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
8d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Wakefield
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Customer Services Administrator
Project Furniture Ltd —Halifax
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Office Manager & Exhibitions/Events Coordinator
Phoenox Textiles Ltd —Huddersfield
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
1d
Reception Team Leader
Spring Hall Group Practice —Halifax
- £27,000 - £29,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
5d
Service Receptionist/Office Manager
Torque Motor Group Ltd —Huddersfield
- £25,420 - £30,500 a year
- Full-time
- CRM software
- Supervising experience
- Front desk
- Free parking
Quick apply
1d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
8d
Area Care Manager
Helping Hands —Leeds
- £55,000 - £80,500 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
- Free parking
- Bereavement leave
Quick apply
Senior Property Manager
WHITEGATES ESTATE AGENTS —Huddersfield
- From £28,000 a year
- Full-time
- Team management
- Conflict management
- In-person
Quick apply
Sales - Sales Advisor - UK
New Look —Huddersfield
- Full-time
- Customer service
3d
Team Leader
The Coffee House —Huddersfield
- Up to £13.55 an hour
- Overtime
- Serving
- Travel
- In-person
Quick apply
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management

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customer experience manager jobs near sowerby bridge, wyk

Customer Relationship Manager

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£30,000 a year
1 day ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Canteen
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Case record updates
Customer renewal management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Customer support
Customer interaction
Root cause analysis
Leadership
Communication skills

Full job description

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

The Customer Relationship Manager (CRM) is responsible for owning the customer experience and relationship, especially where issues are complex, prolonged or high impact. The role provides customers with a consistent primary point of contact, ensuring clear communication, coordinated resolution and fair, timely outcomes.

The CRM role exists to strengthen customer relationships, support retention and renewal activity, protect cash collection and ensure learning from customer issues is translated into preventative action across the business. CRMs work in close partnership with Sales, Credit Control, Care Advisors, Resolution Experts, Account Managers and Customer Success to deliver joined up, professional customer outcomes.

Key tasks

Primary Customer Relationship Ownership

● Act as the primary point of contact for customers

● Own customer communication throughout the resolution journey, providing clear updates and managing expectations

● Build trust and confidence through consistent, professional and proactive engagement

● Ensure customers experience continuity, transparency and accountability

Coordination of Complex Resolution Activity

● Coordinate multi step customer issues across Operations, Finance, Sales and other support functions

● Maintain momentum on complex or aged cases, removing blockers and driving progress

● Work in structured partnership with assigned Care Advisors to progress tasks and gather information

● Escalate appropriately to Resolution Experts where formal complaints, remedies or governance decisions are required

Structured Insight, Root Cause Analysis and Feedback Loops

● Lead structured root cause analysis on complex and recurring customer issues

● Identify patterns, trends and systemic weaknesses impacting customer experience

● Translate customer insight into clear, evidence-based feedback for Operations, Customer Experience and leadership teams

● Support agreed preventative actions and track completion to reduce repeat failure

Commercial Awareness and Retention Support

● Maintain awareness of customer risk, sentiment and relationship health

● Work closely with Area Sales Managers (ASMs) to support renewal, re-sign and wider relationship activity

● Provide structured insight to Customer Success where customers progress toward termination

● Contribute to informed decision making around retention gestures and commercial outcomes

Customer Adoption and Enablement

● Deliver MyJLA portal walkthroughs and customer education

● Encourage digital adoption and self service behaviours

● Reduce avoidable demand by improving customer understanding of visibility, status and processes

Governance, Quality and Professional Standards

● Ensure customer communication is accurate, considered and aligned to business position

● Maintain high standards of written and verbal communication

● Operate within agreed governance frameworks, escalation pathways and authority levels

● Ensure customer records, timelines and case information are complete and reliable

Criteria

Knowledge, skills and experience

Essential

● Proven experience in customer relationship management, account management or complex customer support

● Strong written and verbal communication skills

● Ability to manage ambiguity and apply judgement in complex situations

● Strong organisational skills and attention to detail

● Ability to coordinate and influence across teams without direct authority

Desirable

● Experience working in a contract-based or regulated environment

● Commercial awareness and understanding of customer lifecycle value

● Experience contributing to root cause analysis and service improvement

● Familiarity with CRM or case management systems

Personal Attributes

● Proactive and self-motivated

● Calm, confident and professional under pressure

● Detail focused with the ability to think systemically

● Comfortable taking ownership and accountability

● Collaborative and relationship oriented

Key Outcomes

● Improved customer confidence and experience on complex issues

● Reduced repeat and avoidable customer queries

● Stronger insight into systemic issues and preventative action

● Improved support for retention, renewal and cash collection activity

● Clear, consistent and professional customer communication

Pay: £30,000.00 per year

Benefits:

Canteen
Free parking
On-site gym
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

customer experience manager jobs in sowerby bridge, wyk

Customer Relationship Manager

Team Leader (express)

Merchandiser - Halifax

Warehouse Operative

Customer Experience Director

Customer Operations Support Manager

Area Manager, Customer Fulfillment

Customer Services Administrator

Office Manager & Exhibitions/Events Coordinator

Reception Team Leader

Service Receptionist/Office Manager

Assistant General Manager-Experience & Innovation

Duty Manager - Leeds Bradford Airport

Operations and Customer Experience Manager

Area Care Manager

Production Manager

Senior Property Manager

Sales - Sales Advisor - UK

Team Leader

CS Team Managers - Customer Service Team Manager

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