Operations manager Work, Jobs in Stanmore, Gtl (with Salaries)

Manager, Loyalty Operations
Conservatorium Hotel —London
- Full-time
- Hospitality
- Microsoft Excel
- Oracle
9d
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Account Manager - Operations
DHL —Watford
- £42,000 - £44,000 a year
- Full-time
- Customer service
- Mentoring
- Free parking
Studio Operations & Logistics Manager
Fiona Fleur / The Glass House Prop Hire —London
- Weekend availability
- Driving
- Organisational skills
- Warehouse experience
- Sick pay
Quick apply
11d
Fleet Hire Operations Manager
M Group —Stevenage
- Microsoft Excel
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Operations & Clinic Manager
Envisage Dental UK —Berkhamsted
- Full-time
- Leadership
- Free parking
- Referral programme
Quick apply
Operation manager - Air Conditioning & Refrigeration
Be Cool Refrigeration —London
- Up to £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
Quick apply
11d
Chef Manager (Catering Operations)
St Johns School, Northwood —Pinner
- £34,500 - £39,230 a year
- Full-time
- Customer service
- Cooking
- Supervising experience
Quick apply
Operations Manager
Equans —Edmonton
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
Operations Manager
Multi Services (Kent) Ltd —London
- £65,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Operations Manager
Preventt Limited —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
Quick apply
11d
Platform Operations Manager (DevOps & Site Reliability Engineering)
CareADHD —Canary Wharf
- £70,000 - £75,000 a year
- Hybrid work
- DevOps
- AWS
- APIs
- Annual leave
Quick apply
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Head of Operations (National)
GRS Group —Houghton Regis
- Full-time
- Hybrid work
- ERP systems
- Construction experience
- Leadership
- Employee assistance programme
Quick apply
12d
Operations Manager – Retail Healthcare
Elior UK —Wembley
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
10d
Retail Operations Manager
Medirest —Watford
- £45,000 a year
- Weekend availability
- Management
- Sales
- Contracts
12d
Operations Manager
Normec UK —Watford
- Monday to Friday
- Laboratory experience
- Continuous improvement
- No degree
- Free parking
- Employee assistance programme
8d
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply

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Manager, Loyalty Operations

Conservatorium Hotel -
London

Apply Now

Job details

Permanent | Full-time
9 days ago

Qualifications

Mandarin
Hospitality
Microsoft Excel
Oracle
Profit & loss
Quality assurance
Accounting
Communication skills
Hotel experience

Full job description

Manager, Loyalty Operations

JR-05942

Commercial & Brand/Marketing

Full time

Permanent
Corporate Office, London

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Mandarin Oriental is looking for a Manager, Loyalty Operations to join our Customer Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental, London Corporate Offices, within the Customer Experience Department in London, the Manager, Loyalty Operations is responsible for responsible for leading operational delivery of the Fans of M.O. loyalty programme - ensuring flawless on-property fulfilment of member benefits, consistent hotel onboarding, and exceptional Collective experiences across the portfolio.

As Manager, Loyalty Operations, you will be responsible for the following duties:

Owning operational delivery of member benefits (breakfast, F&B credits, amenities, partner benefits) and maintaining SOPs to ensure consistent fulfilment across all properties
Leading the onboarding of new hotels into the Fans of M.O. programme, including operational readiness checklists, benefits mapping, systems access, pre-launch training and go-live support
Creating, maintaining and version-controlling all training materials and playbooks — including e-learning modules, quick reference guides, SOPs and manager toolkits — for property teams globally
Establishing and managing the Fans of M.O. Hotel Champions community through structured engagement cadences, forums, newsletters and training clinics, and using frontline feedback to drive continuous improvement
Supporting the design-to-delivery lifecycle for Collective experiences: operationalising concepts with hotels and partners, producing event runbooks, confirming resource and SLA requirements, and leading onsite and virtual readiness checks
Partnering with Quality and Regional Operations teams to embed Fans of M.O. standards into quality frameworks, audits and operational scorecards, and co-developing inspection criteria and remedial action plans
Managing the benefit reconciliation process and coordinating the year-end true-up with Finance, including data validation, cost ledger review and audit support
Acting as the primary liaison for properties on operational enquiries, escalations and onsite audits, and leading corrective action plans for repeated exceptions
Implementing and monitoring Ops SLAs across response times, fulfilment accuracy and dispute resolution, in alignment with Quality KPIs
Overseeing third-party fulfilment partners and event vendors to ensure contracted SLAs and brand standards are met
Producing monthly operational reporting for the Head, Fans of M.O., Finance and Quality teams, covering benefit cost variances, onboarding status, training completion, Collective experience outcomes and incident logs

As Manager, Loyalty Operations, we expect from you:

5+ years' hospitality operations experience, with a demonstrable background in loyalty programme delivery, hotel operations or a comparable field; 2+ years in a management role preferred
Proven experience onboarding hotels or managed/franchise properties and delivering scalable training programmes
Experience operationalising events or curated experiences, with strong familiarity with event runbooks and partner coordination
Experience working with Quality Assurance and Regional Operations teams to drive consistent service standards and remedial actions
Strong working knowledge of hotel P&L drivers and the accounting treatment of benefit costs, with experience supporting Finance on reconciliations and true-ups
Excellent stakeholder management skills across Hotels, Regional Ops, Quality, F&B, Finance and Legal
Exceptional written and verbal communication skills, including experience producing e-learning content and training materials
Proficiency in MS Excel and operational reporting; familiarity with PMS (Opera/Oracle or equivalent) and F&B POS systems
High standards of discretion and commitment to guest confidentiality

Our commitment to you:

Your success is our success. We craft unique learning pathways to support your career growth.

MOstay
As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.

Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work-life balance.

Retirement Plans
We provide competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?

Apply Now

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operations manager jobs in stanmore, gtl

Manager, Loyalty Operations

Operations and Logistics Manager