Customer support coordinator Work, Jobs in Stevenage, Hrt (with Salaries)

Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
14d
Sales Coordinator – Customer & Administrative Support
Chrono Hunter —Hertford
- £27,500 - £31,500 a year
- Full-time
- Administrative experience
- Continuous improvement
- Organisational skills
Quick apply
4d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Operations Support Coordinator
M&S Water Services (Utilities) Limited —Luton
- £13.45 - £14.50 an hour
- Full-time
- Microsoft Word
- Contracts
- In-person
Quick apply
Studio Operations Coordinator, art-K Croxley Green
art-K —Rickmansworth
- £13.22 - £13.70 an hour
- Overtime
- Organisational skills
- Annual leave
Customer Service Co-ordinator (Administrator)
DS Smith —Blunham
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Employee assistance programme
- Employee discount
14d
Customer Accounts Coordinator
Omniplex Learning —St Albans
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Customer Service Repair Coordinator
ALSTOM —Hatfield
- £30,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
11d
Internal Sales Coordinator
Teknis Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- CRM software
- English
- Business development
- Free parking
Quick apply
10d
Customer Service and Facilities Coordinator
Sodexo —Cambridge
- £14.55 an hour
- Full-time
- Microsoft Powerpoint
- Hotel
- Experience working with children
- Employee assistance programme
- Employee discount
Quick apply
14d
Meeting and Events Sales Coordinator (24 hours per week)
Luton Vale Hotel —Luton
- £13.00 - £13.50 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
- Free parking
- Employee discount
Quick apply
1d
Client Services Co-ordinator OOH
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Part-time
- Hospital
- Front desk
Customer Support Coordinator
Places for People —London
- £27,994.57 a year
- Nights as needed
- Annual leave
- Employee discount
Customer Care / Bookings Co-Ordinator
Accora —Cambridge
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
7d
Customer Service Coordinator
Wickes —Watford
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
6d
Customer Service Coordinator
Hill Group UK —Waltham Abbey
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Global Services Coordinator - UK
Luxe5 International, Inc. —St Albans
- 8 hour shift
- Typing
- In-person
- Communication skills
Quick apply
Service Coordinator
SWARCO —Hemel Hempstead
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Logistics Coordinator
Lutron Electronics Co., Inc —Dunstable
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
Studio Operations Coordinator
art-K —Croxley Green
- £13.22 - £13.70 an hour
- Overtime
- Organisational skills
- Annual leave

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Senior Operations Coordinator

RSP UK
Bedford

Quick apply

Job details

Permanent | Full-time
£32,000 - £34,000 a year
14 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Supervising experience
Procurement support
Continuous improvement
Team management
Organisational skills
Computer skills
Customer interaction
Multidisciplinary collaboration
Training & development
Communication skills
Time management

Full job description

Job Title: Senior Operations Coordinator

Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET

Position duration & Salary details: Permanent Full Time £32k - £34k per annum, + bonus, pension, private healthcare and life cover

Job Summary: The Senior Operations Coordinator is responsible for supporting the Operations Controller in the management and coordination of service and maintenance activities for Suction Excavators and R&G Group products.

This role plays a key part in ensuring the efficient delivery of operational activities, providing guidance and support to the Operations team, and maintaining high levels of customer service. The Senior Operations Coordinator will take a lead role in scheduling, customer communication, complaint resolution, warranty administration, and cross-functional collaboration, whilst supporting the day-to-day supervision of the Operations team.

The role requires excellent organisational, communication and problem-solving skills, with the ability to manage multiple priorities and act as a key point of contact for customers, internal stakeholders, suppliers, and colleagues within RSP Germany.

Main Duties/ Responsibilities:

Support the Operations Controller in the planning, coordination and delivery of service and maintenance activities, ensuring operational efficiency and customer satisfaction.
Maintain and oversee scheduling systems, ensuring service and maintenance activities are accurately planned, communicated and completed within agreed timescales.
Coordinate the allocation of engineers, equipment and resources to meet operational requirements and customer expectations.
Provide day-to-day guidance and support to Operations Coordinators, assisting with workload management, training and the development of team capability.
Support the supervision of the Operations team, promoting high standards of performance, communication and customer service.
Act as an escalation point for customer enquiries, complaints and service-related issues, ensuring concerns are investigated thoroughly and resolved professionally and promptly.
Act as an escalation point for warranty claims liaising with customers, suppliers, Engineering and RSP Germany to ensure timely resolution.
Develop and maintain strong working relationships with customers, suppliers and internal departments to support the smooth delivery of operations.
Liaise closely with RSP Germany regarding technical matters, warranty issues, parts availability, service requirements and operational support.
Review and maintain operational records including work orders, sales orders, quotations, service reports, GoCanvas records and customer feedback.
Monitor the progress of service and maintenance activities, identifying and resolving scheduling conflicts, delays or resource challenges.
Work closely with Engineering, Sales, Finance and Procurement teams to ensure effective communication and coordination of operational activities.
Support procurement activities by helping to ensure the availability of parts, materials and equipment required for service and maintenance work.
Produce operational reports and performance information as required by the Operations Controller and senior management team.
Assist with stock management activities and deputise for the Stock Controller where required.
Support continuous improvement initiatives by identifying opportunities to improve operational processes, customer experience and service delivery.

Qualifications/ Skills and Attributes Required:

GCSE Grade 4 (or equivalent) in English and Maths; administrative, technical or management qualifications are desirable.
Proven experience in an operations, service coordination or senior administrative role, preferably within an engineering, service or technical environment.
Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines in a fast paced environment.
Experience supporting or supervising colleagues and contributing to team performance.
Excellent verbal and written communication skills, with the confidence to engage with customers, suppliers and internal stakeholders at all levels.
Experience managing customer complaints and delivering effective resolutions.
Understanding of warranty processes and service administration is desirable.
Strong problem-solving and decision-making skills, with the ability to manage complex operational issues.
Proficient in using scheduling software and operational management systems.
Strong computer skills, including proficiency in Microsoft 365 products.
High attention to detail and commitment to delivering quality outcomes.
Ability to work collaboratively across departments and build strong professional relationships.
Knowledge of suction excavators and related products would be advantageous.

Pay: £32,000.00-£34,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Application question(s):

Do you hold a full, valid UK driving licence and have regular access to a vehicle for commuting to work?

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in stevenage, hrt

Senior Operations Coordinator

Sales Coordinator – Customer & Administrative Support

Customer Support Coordinator

Operations Support Coordinator

Studio Operations Coordinator, art-K Croxley Green

Customer Service Co-ordinator (Administrator)

Customer Accounts Coordinator

Customer Service Repair Coordinator

Internal Sales Coordinator

Customer Service and Facilities Coordinator

Meeting and Events Sales Coordinator (24 hours per week)

Client Services Co-ordinator OOH

Customer Support Coordinator

Customer Care / Bookings Co-Ordinator

Customer Service Coordinator

Customer Service Coordinator

Global Services Coordinator - UK

Service Coordinator

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Studio Operations Coordinator

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