Technical support specialist Work, Jobs in Stevenage, Hrt (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
CAD Technician / Estimator – Full Time
T Nevill & Co Ltd —Stevenage
- £38,000 - £44,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
5d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Digital Product Manager
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
- Flexible schedule
9d
Project Development Officer – Planning
greentech services Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CAD
- Computer literacy
- Data analysis skills
- Flexible schedule
- Life insurance
Quick apply
6d
Anatomical Pathology Technician - Mortuary
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Full-time
- Flexible schedule
2d
Capability Lead - Weapon System Performance
MBDA —Stevenage
- £65,000 a year
- Team management
- Recruiting
- Leadership
Technical Specialist
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Call to connect
- Laboratory experience
- Research
- Communication skills
Traffic Management Officer - Hertfordshire Constabulary
Hertfordshire Constabulary —Stevenage
- £32,613 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
3d
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
HR & Recruitment Specialist
Triple Solar Ltd —Harlow
- £31,279.86 - £35,267.82 a year
- Full-time
- Recruiting
- Contracts
- Computer skills
- Free parking
Quick apply
Technical Lead
M Group —Stevenage
- Engineering
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Manufacturing Testing Engineer- Subject Matter Expert
MBDA —Stevenage
- £55,000 a year
- Hybrid work
- Continuous improvement
- Travel
- Mentoring
- Free parking
2d
Street Lighting Operative
Equans —Welwyn Garden City
- Full-time
- Maintenance
- Cleaning
- Power tools
- Employee assistance programme
- Employee discount
Microsoft 365 Technical Specialist
Intercity Technology —Shefford
- Google Suite
- Travel
- Mentoring
- Employee assistance programme
Junior Scientist - Cell Specialist
Phytoform Labs Ltd —Harpenden
- £38,000 - £39,400 a year
- Full-time
- Laboratory experience
- Master's degree
- Organisational skills
- Free parking
Quick apply
12d
Website Operations Manager
Sanders + Jay Ltd —Royston
- £26,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
Technical Sales Support (Project Coordination)
Reconomy Connect —Waltham Abbey
- Full-time
- CRM software
- Organisational skills
- In-person
- Store discount
- Employee assistance programme
5d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

technical support specialist jobs in stevenage, hrt

1st Line Service Desk Analyst (Days)

CAD Technician / Estimator – Full Time

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Key Account Manager - Vegetable Seeds – UK & Scandinavia

4 Year Technical Degree Apprentice (IT & Technology)

Digital Product Manager

Project Development Officer – Planning

Anatomical Pathology Technician - Mortuary

Capability Lead - Weapon System Performance

Technical Specialist

Traffic Management Officer - Hertfordshire Constabulary

Environmental Advisor

HR & Recruitment Specialist

Technical Lead

Manufacturing Testing Engineer- Subject Matter Expert

Street Lighting Operative

Microsoft 365 Technical Specialist

Junior Scientist - Cell Specialist

Website Operations Manager

Technical Sales Support (Project Coordination)

I want to receive the latest job alerts for technical support specialist in stevenage, hrt

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