Operations leader Work, Jobs in Stockport, Eng (with Salaries)

Customer Service Advisor Nights
Mitie —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
Team Leader
Circle Health Group —Stockport
- Up to £28,380 a year
- Weekend availability
- IT
- Leadership
- Communication skills
- Employee discount
- Life insurance
Regional Operations Director - Places Leisure
Places for People —Manchester
- £80,000 - £90,000 a year
- Travel
- Contracts
- Leadership
- Annual leave
- Employee discount
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
12d
Operations Manager
Mitie —Manchester
- £40,500 a year
- Weekend availability
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee discount
6d
Business Operations Supervisor
Roy-Al Business Support Ltd —Manchester
- £2,800 - £4,600 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
General Manager - Operations
Learning zone project —Stockport
- £26,067.12 - £40,774.12 a year
- Management
- Supervising experience
- Bachelor's degree
- Free parking
Quick apply
Operations and Event Manager (Full driving licence essential)
Vanilla in Allseasons Ltd —Congleton
- £26,000 - £29,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Sales
Quick apply
12d
Supervisor - LEGO - Manchester Airport
Lagardère Travel Retail (UK & IRE) —Manchester
- £15.32 an hour
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
Operations Team Leader
Post Office Ltd —Bolton
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Global Category Manager - Capital Projects Strategic Procurement
Alkegen —Alderley Park
- £115,000 - £140,000 a year
- Full-time
- Management
- Master's degree
- Presentation skills
Senior Business System Leader (Continuous Improvement)
Johnson Controls —Manchester
- Full-time
- Up to 50% travel
- Engineering
- Master's degree
People Operations Administrator
Rubix —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Team Leader
Cheshire East Council —Middlewich
- £33,249 - £36,299 a year
- Full-time
- Hybrid work
- English
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
13d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Head of Business Operations
Roy-Al Business Support Ltd —Manchester
- £62,000 - £80,000 a year
- Full-time
- Management
- Data analysis skills
- Supervising experience
- Health & wellbeing programme
Quick apply
9d
Lean Manufacturing Assessor
Cogent Skills —Warrington
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply

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Customer Service Advisor Nights

Mitie -
Manchester

Apply Now

Job details

Permanent | Full-time

Benefits

Financial planning services
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
IT

Full job description

Better places, thriving communities.

Position overview:

Working within Technical Services Customer Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year. Working 7pm till 7am 4 on 4 off shift pattern.

Part of a team who are the central point of contact for customers and operational colleagues.

Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.
Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk.
Support, engage and interact with colleagues in a positive and engaging way making CG&D a great place to work.
Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment.
Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements.
Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems.

Main duties

Dealing with all customer contacts in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise.
Respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's.
Accurately record all jobs (raise, assign, progress and complete) within the Helpdesk system accordingly, ensuring that the jobs are subsequently delivered in the most efficient and effective way.
Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes.
Appreciate and understand specific contract obligations in order to eliminate potential errors in administration of jobs.
Ensure that engineer attendance is monitored daily by regular liaison with engineers and subcontractors in order to identify potential breaches to job completion.
Achieve call handling targets and quality standards at all times, providing a knowledgeable and confident response thereby aiming to exceed customer expectations and contribute to the delivery of the contract.
Monitor, action and escalate incidents as appropriate to ensure that agreed service levels are maintained, keeping key stakeholders informed of job status through to resolution.
Actively seek opportunities to highlight where ways of working can be improved to make for a better customer or colleague experience.
Undertake relevant training as and when required, to ensure knowledge and understanding making sure levels of capability are maintained in order to fulfil duties.
Listens to and talks to others to break down barriers and find ways to resolve conflict.

Person Specification

Experience of working preferably within a Customer Service environment.
Experience of working preferably within a target driven role, or high pressure service delivery environment.
Keen sense of ownership, taking responsibility for their own performance and maintaining a positive attitude at all times.
Strong team player – cooperative and willing to assist others by sharing knowledge and expertise
Ability to work on own initiative.
Confident user of IT systems, including proficiency in MS word, MS Excel and MS Powerpoint and comfortable with numerical reasoning.
Well organised, driven and flexible with the ability to multi-task and manage competing demands to deliver tasks on time.
Able to apply a logical approach to solving problems.
Able to remain calm under pressure and can communicate effectively across all levels.
Ability to listen attentively and probe accordingly in order to accurately capture important information .
Excellent attention to detail
Demonstrable ability to show empathy and superb interpersonal skills
Skillful in dealing with challenging customer queries in a compassionate and sympathetic manner.
Able to embrace and adapt to change and learn from experience.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Apply Now

Refine Your Search

operations leader jobs in stockport, eng

Customer Service Advisor Nights

Team Leader

Operations Specialist Support Team (OSST) HOLMES Indexer

Team Leader

Regional Operations Director - Places Leisure

Regional Operations Manager

Operations Manager

Business Operations Supervisor

General Manager - Operations

Operations and Event Manager (Full driving licence essential)

Supervisor - LEGO - Manchester Airport

Operations Team Leader

Global Category Manager - Capital Projects Strategic Procurement

Senior Business System Leader (Continuous Improvement)

People Operations Administrator

Team Leader

Contact Centre Executive

Hire Desk Team Leader

Head of Business Operations

Lean Manufacturing Assessor

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