Visitor experience Work, Jobs in Stoke On Trent, Eng (with Salaries)

Visitor Experience Host
Trentham Estate —Stoke-on-Trent
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Front of House Team Member
Nuffield Health —Stoke-on-Trent
- Up to £12.84 an hour
- Part-time
- Computer skills
- Café
- Communication skills
Clay Studio Host
Fiskars —Barlaston
- Part-time
- Bachelor's degree
- Business
- Time management
- Free parking
- Employee stock purchase plan
8d
Front of House Receptionist
Rent Eaze Ltd —Stoke-on-Trent
- £25,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Visitor Services Officer
Forestry Commission —Rugeley
- £26,959 a year
- Weekends only
- Customer service
- Maintenance
- Microsoft Office
Operational Support Grade - HMP Werrington (Prison Support Role)
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Administrator
Miller Street Surgery —Newcastle-under-Lyme
- £24,896.56 a year
- Full-time
- Accounting
- IT
- In-person
- Free parking
Quick apply
Electronic Gaming Host
The Rank Group —Stoke-on-Trent
- Weekend availability
- Hospitality
- Customer service
Quick apply
Marina Operative
Whixall Marina —Whitchurch
- Part-time
- Customer service
- Maintenance
- IT
Quick apply
Car Park Security Officer
Stoke City Football Club —Stoke-on-Trent
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- BLS Certification
Quick apply
3d
Marina Administrator
Swanley Bridge Marina Ltd —Nantwich
- From £14 an hour
- Part-time
- Hybrid work
- CRM software
- Customer service
- Computer skills
- Free parking
Quick apply
2d
Receptionist/Driver (Dual Role) – Staffordshire House
Partnering Health —Stoke-on-Trent
- £12.71 - £13.43 an hour
- Customer service
- Front desk
- IT
Receptionist - PCC (Stoke-on-Trent)
MedicoPartners —Stoke-on-Trent
- £12.71 - £13.71 an hour
- Weekend availability
- Customer service
- Communication skills
Quick apply
Chaplain: Muslim
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
5d
Domestic Assistant
Serco Plc —Stoke-on-Trent
- £25,272 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Service Advisors
STAFFORD BOROUGH COUNCIL —Stafford
- £25,948.95 - £26,403.00 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Ward Catering Assistant- Full Day
Sodexo —Stoke-on-Trent
- £10.90 - £13.14 an hour
- Hospital
- Employee assistance programme
- Employee discount
Quick apply
4d
Security Guard
bet365 —Stoke-on-Trent
- Weekend availability
- Customer service
- Military
- IT
Quick apply
Spa Therapist
DoubleTree by Hilton Stoke on Trent —Stoke-on-Trent
- Up to £13 an hour
- Part-time
- Customer service
- English
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Stewards (Casual)
Arena Racing Company —Uttoxeter
- Hospitality
- Customer service
- Communication skills

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visitor experience jobs near stoke on trent, eng

Visitor Experience Host

Trentham Estate -
Stoke-on-Trent

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Job details

Fixed term contract

Qualifications

Hospitality
Customer service
First aid
Host/hostess experience
Organisational skills
Communication skills

Full job description

The Visitor Experience Host is responsible for delivering an outstanding customer experience by welcoming visitors, providing product information, and assisting with purchases in a retail environment. They enhance the experience at Trentham by offering excellent service, maintaining store presentation, and ensuring smooth daily operations. The role also involves promoting brand values, driving sales, and supporting visitors in making informed purchasing decisions.

This is a fixed-term contract until 6 September, with the possibility of extension until December. The role involves a minimum of 8 hours per week, including weekends, public holidays, and some evening shifts, worked on a rota basis.

The Person

We are looking for an outdoor, indoor customer focused and service driven individual, someone who is passionate about building a rapport with customers. As a Visitor Experience Host, you’ll encourage return visits by creating positive and long-lasting impacts.

Required Experience

Previous experience in a customer service, hospitality, tourism, or retail role.

Experience in a visitor attraction, gardens, heritage site, gallery, or event space (preferred but not always required).
Experience handling cash registers, ticketing systems, or POS systems.
Experience in a Customer facing role.

Skills

Customer Service & Communication

Strong verbal communication skills to engage with visitors of all backgrounds.
Ability to provide friendly, professional, and informative guest interactions.
Active listening skills to understand visitor needs and respond effectively.

Operational & Organizational Skills

Ability to handle ticketing, bookings, and retail transactions accurately.
Strong multitasking skills to assist multiple visitors at once.
Attention to detail to ensure exhibits, displays, or retail areas remain presentable.

Problem-Solving & Adaptability

Ability to handle visitor complaints or concerns with professionalism.
Quick-thinking and adaptable in fast-paced or high-footfall environments.

Teamwork & Collaboration

Works well as part of a team and supports colleagues in daily operations.
Ability to follow instructions from supervisors while taking initiative when needed.

Knowledge & Interest (preferred but trainable)

Interest in the venue’s history, location and what Trentham stands for.
Basic health & safety awareness and emergency response knowledge as well as having a First Aid.

Key Accountabilities

Guest Welcome & Orientation

Greet all visitors warmly and provide an overview of the visitor centre’s offerings and layout.
Ensure every guest feels valued and receives personalised attention

Information & Guidance

Share detailed information about exhibits, events, and activities available.
Answer questions and provide recommendations tailored to visitors’ interests.

Customer Service Excellence

Handle guest inquiries and resolve issues promptly with professionalism and courtesy.
Support accessibility needs and accommodate special requests to enhance guest experiences.

Operational Support

Assist with ticketing, memberships, and merchandise sales as needed.
Maintain cleanliness and organization of the visitor centre, including displays and signage.

Safety & Security

Monitor visitor activity to ensure a safe and respectful environment for all.
Follow and enforce safety protocols and emergency procedures as required.

Engagement & Experience Enhancement

Facilitate interactive experiences, demonstrations, or tours when applicable.
Gather guest feedback and contribute ideas for improving visitor experiences.

To apply, please send your CV and cover letter to [email protected]

Previous applicants need not apply.

Applications close Tuesday 21 July at 5pm.

Apply Now

Apply Now

Refine Your Search

visitor experience jobs in stoke on trent, eng

Visitor Experience Host

Front of House Team Member

Clay Studio Host

Front of House Receptionist

Visitor Services Officer

Operational Support Grade - HMP Werrington (Prison Support Role)

Administrator

Electronic Gaming Host

Marina Operative

Car Park Security Officer

Marina Administrator

Receptionist/Driver (Dual Role) – Staffordshire House

Receptionist - PCC (Stoke-on-Trent)

Chaplain: Muslim

Domestic Assistant

Customer Service Advisors

Ward Catering Assistant- Full Day

Security Guard

Spa Therapist

Stewards (Casual)

I want to receive the latest job alerts for visitor experience in stoke on trent, eng

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