Service assistant Work, Jobs in Stroud, Gls (with Salaries)

B2B Debt Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Store discount
Quick apply
Services Assistant
Sainsbury's —Gloucester
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Retail Sales Assistant - Keyholder
The Works —Stroud
- 8 hour shift
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
8d
Warehouse Operative
The Natural Dispensary —Stroud
- £13.45 an hour
- Full-time
- Forklift
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
Quick apply
12d
Food and Beverage Assistant
Forest Green Rovers Football Club —Stroud
- £27,900 - £29,100 a year
- Weekend availability
- Hybrid work
- Bar
- Customer service
- Food service experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Secretary / Administrative Assistant / Audio Typist
Anderson Griffin Limited —Cheltenham
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Client Relations Assistant
Holland Cooper —Cheltenham
- £26,500 a year
- Full-time
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Visitor Experience Assistant (Museum)
Gloucestershire County Council —Gloucester
- £24,796 a year
- Weekend availability
- Customer service
- English
- Café
- Annual leave
- Employee assistance programme
11d
Customer Assistant
Lidl —Stroud
- £13.45 - £14.45 an hour
- Full-time
- Bakery
- Store discount
- Employee discount
11d
Customer Service Assistant
OurCoop —Thrupp
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
8d
General Administration Assistant
Mikris Finishers Limited —Stonehouse
- £14.50 - £16.00 an hour
- Full-time
- Inventory control
- Computer literacy
- Administrative experience
Quick apply
8h
Sales Assistant 12 Hours
The Entertainer —Gloucester
- £11.15 - £12.71 an hour
- 12 hour shift
- Customer service
- Merchandising
Quick apply
Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Customer Assistant - Service
Morrisons —Gloucester
- Annual leave
- Employee discount
Quick apply
19h
Equine Yard Assistant
THREE COUNTIES EQUINE HOSPITAL —Tewkesbury
- £12.71 an hour
- 8 hour shift
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Healthcare Assistant
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £25,760 - £27,476 a year
- Full-time
- Patient care
- Communication skills
3d
Trainee Sales Assistant
Placement Professionals —Swindon
- £600 a week
- Full-time
- Sales
- Customer service
- Travel
Quick apply
General Assistant (Part-time)
Don't Buy Her Flowers —Nailsworth
- £13 an hour
- Temporary
- Microsoft Word
- Assembly
- In-person
Quick apply
Assistant Restaurant Manager
Calcot Collection —Painswick
- £32,085 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Crematorium Assistant
WesterleighGroup —Cinderford
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount

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B2B Debt Assistant

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,550 - £30,000 a year

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Microsoft Office Suite
Complaint handling
Outbound debtor call management
Analysis skills
Account escalation for debt management
B2B
Customer interaction
Outbound calling
Root cause analysis
Communication skills

Full job description

About The Role

As a Commercial Debt SME Assistant, you'll manage a portfolio of Small and Medium-sized Enterprise (SME) customers, representing over 83% of our Commercial portfolio.

Reporting to the Commercial Debt SME Team Leader, you'll maximise cash collections, minimise bad debt, and deliver positive customer outcomes. Working closely with colleagues across our B2B teams, you'll use your experience in Commercial Energy Debt to manage accounts effectively while providing excellent customer service and ensuring compliance with regulatory requirements. This is a great opportunity to make a real impact in a fast-paced team.

For this role, you'll need to be based within a reasonable distance of our office in Stroud, Gloucestershire, as the role requires a minimum office presence of three days per week in line with the agreed hybrid working rota.

What you will do…

Ensure that inbound & outbound calls are handled in line with agreed quality and productivity related KPI’s.
Meet Dunning requirements against targets and individual KPI’s.
Ensure that SME customer base remains compliant with industry regulations i.e., Micro business customers, refund procedures, standards of conduct associated to debt.
Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
You will resolve queries from internal and external customers within specified timescales through multiple communication channels.
Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
Meet set KPI’s for performance of SME debt targets.
Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
Manage our approach to vulnerability and affordability ensuring we are treating our customers fairly and in line with our regulatory requirements.
Identify, manage, and escalate where necessary (to the Escalations Team) SME customers who are considered high risk or delinquent.
Working closely alongside the business and peers to ensure all key business workstreams (Wi’s) & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

About You

Previous experience working in a Collections environment, ideally from an Energy background.
Working within Commercial Debt you will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
You will have numerate and analytical skills to be able to perform root cause analysis.
Enthusiastic about people and helping our customers.
Excellent listening skills and verbal and written communication skills.
Ability to organise own workload and multiple priorities, ability to work under own initiative.
Be Team Player and demonstrate the appropriate behaviours.
Intermediate excel skills required.
You will be a competent in using all other Microsoft Office packages.
Maintain a positive learning environment that empowers and develops you and your colleagues.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00-£30,000.00 per year

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount

Application question(s):

Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

service assistant jobs in stroud, gls

B2B Debt Assistant

Services Assistant

Retail Sales Assistant - Keyholder

Warehouse Operative

Food and Beverage Assistant

Secretary / Administrative Assistant / Audio Typist

Client Relations Assistant

Visitor Experience Assistant (Museum)

Customer Assistant

Customer Service Assistant

General Administration Assistant

Sales Assistant 12 Hours

Client Relations Assistant (Fixed Term Contract)

Customer Assistant - Service

Equine Yard Assistant

Healthcare Assistant

Trainee Sales Assistant

General Assistant (Part-time)

Assistant Restaurant Manager

Crematorium Assistant

I want to receive the latest job alerts for service assistant in stroud, gls

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