Customer experience specialist Work, Jobs in Sunderland, Eng (with Salaries)

Customer Support Associate (Specialist Support Team)
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Communication skills
Retail Sales Advisor - 20 Hours
DFS —Sunderland
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
eCommerce Executive
GNOC Ltd —Durham
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Communication skills
- Free parking
- Flexitime
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Customer Service/Sales Assistant
AE Recruiters Ltd —Newcastle upon Tyne
- £600 - £750 a week
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
13d
Retail Customer Assistant at Sunderland Eye Infirmary
Royal Voluntary Service —Sunderland
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
11d
Operations Coordinator
EnviroRod Limited —Newcastle upon Tyne
- £15.00 - £17.50 an hour
- Part-time
- Hybrid work
- Analysis skills
- Flexitime
- Work from home
Quick apply
11d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Operations Assistant
Bid Group ltd —Cramlington
- From £33,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Employee assistance programme
- Sick pay
Quick apply
9d
Workflow Client Specialist - Evening Shift - Remote
Clifford Chance —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
9d
Customer Account Specialist
TT Electronics plc —Bedlington
- Full-time
- Sales
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
Technical Services Manager - The Bridges Shopping Centre, Sunderland
Savills Management Resources —Sunderland
- £60,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Maintenance
12d
Trainee Pricing & Authentication Specialist
Handbag Clinic Ltd —Burnopfield
- £27,000 a year
- Full-time
- Customer service
- Merchandising
- Maintenance
- Employee discount
Quick apply
8d
AEO & SEO Content Specialist
CyberPowerPC UK —Gateshead
- £27,000 - £30,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Arrears Executive - Part Time
Tandem Bank —Chester-le-Street
- £29,000 a year
- Part-time
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
European Logistics Specialist (Road Freight Forwarder)
GBA Logistics —Seaham
- £27,000 - £29,000 a year
- Full-time
- Customer service
- IT
- Sick pay
Quick apply
1d
Junior Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Hybrid work
- Sales
- Engineering
- English
Quick apply
5d
Field Scheduling Specialist (Customer Services)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Oracle
- Communication skills
- Employee discount
- Referral programme
Quick apply

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Customer Support Associate (Specialist Support Team)

Nationwide Building Society -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
From £26,500 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

Communication skills

Full job description

Location
Newcastle
Other Locations
Glasgow

Salary

From £26,500

Contract

Permanent ( Full Time
)

Reference
3582
Closing Date
29 July 2026
Job description

We’re excited to offer a rewarding opportunity to join our Specialist Support Team—a group dedicated to helping customers with complex needs, such as serious mental health challenges or multiple vulnerabilities, who may struggle to manage their everyday banking. In this role, you’ll provide compassionate, tailored support through both telephony and back-office channels. You’ll work closely with internal teams across our stores and contact centres, as well as external partners including third-party charities, to ensure our customers receive the care and assistance they need.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Customer Support Associate within the Specialist Support Team, you will focus on supporting vulnerable customers through complex and often emotionally challenging situations, ensuring they receive the right help, guidance and specialist support. You will handle inbound customer calls with empathy, patience and professionalism. Asking probing questions to understand each customer's individual circumstances and identify appropriate support solutions, you will recognise when specialist intervention is required and refer customers to relevant internal teams or external organisations.

Supporting customers experiencing difficult and sensitive situations can be extremely challenging at times, you will need to be resilient in this role with a genuine passion for helping people through difficult situations remaining calm under pressure, even during emotionally challenging conversations.

You will collaborate with colleagues and external third parties such as solicitors and debt charities to ensure customers receive comprehensive support. You will share your knowledge and best practice with the wider team to foster a supportive and collaborative environment, build strong working relationships across the team and wider bank to ensure a seamless and compassionate customer experience.
About you

You will have:
Experience of working with Vulnerable customer with empathy and compassion showing resilience and emotional intelligence when handling difficult conversations

A proven track record of telephony experience handling complex situations with calm, professional manner remaining customer-focused always

Examples of where you used active listening and strong communication skills to ensure the best outcome for a customer or client

Worked with other teams to support customer evidencing good decision-making skills and problem solving to identify tailored solutions

Experience of working collaboratively with internal and external stakeholders

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Apply Now

Refine Your Search

customer experience specialist jobs in sunderland, eng

Customer Support Associate (Specialist Support Team)

Retail Sales Advisor - 20 Hours

eCommerce Executive

Customer Success Manager

Customer Service/Sales Assistant

Retail Customer Assistant at Sunderland Eye Infirmary

Operations Coordinator

Retention & Quality Specialist

Operations Assistant

Workflow Client Specialist - Evening Shift - Remote

Senior Accessibility Specialist

Customer Account Specialist

Technical Services Manager - The Bridges Shopping Centre, Sunderland

Trainee Pricing & Authentication Specialist

AEO & SEO Content Specialist

Arrears Executive - Part Time

Arrears Executive

European Logistics Specialist (Road Freight Forwarder)

Junior Product Specialist (m/w/d)

Field Scheduling Specialist (Customer Services)

I want to receive the latest job alerts for customer experience specialist in sunderland, eng

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