Product manager Work, Jobs in Sutton On The Forest, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
HR Assistant Manager (12 month FTC)
Monster Group —York
- £29,000 - £33,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
- Employee assistance programme
Quick apply
14d
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
8d
Storeman/woman
1TRY —Sheriff Hutton
- From £30,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
9d
Business Development Manager
Professional Paper Supplies LTD —York
- From £37,500 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Regional Business Support Manager - England
Tilhill Forestry —Malton
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Product Manager
Curb Mobility —York
- Full-time
- Windows
- Analysis skills
- Driving
Quick apply
Workshop Manager
Genome Design Porsche —Sherburn in Elmet
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Free parking
- Employee discount
Quick apply
10d
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —York
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Marketing Manager
BATA Ltd —Amotherby
- Full-time
- Analysis skills
- Free parking
- Employee discount
Quick apply
Sales Advisor
FlooringSuperstore.com —York
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
7d
CRM Executive
Gear4Music —York
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Pest Control Area Manager
Clear Pest Control Limited —York
- £38,000 a year
- Full-time
- Management
- Supervising experience
- Driving
Quick apply
1d
Business Development Manager
Wernick Refurbished Buildings —Shipton
- Full-time
- Sales
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
8d
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
6d
Ecommerce Manager
Roar Studios —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Flexitime
Quick apply
5d
Senior Product Manager
Anaplan —York
- Product management
- APIs
- Agile
Quick apply
Commercial Manager - Customer Delivery & Consumer Finance
Gear4Music —York
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

product manager jobs in sutton on the forest, nyk

Senior Customer Service Manager

Sales Office Manager

HR Assistant Manager (12 month FTC)

Continuous Improvement Manager

Storeman/woman

Senior Site Director - Operations

Business Development Manager

Regional Business Support Manager - England

Product Manager

Workshop Manager

Regional Business Development Manager (On Trade) - North East, Leeds and York

Marketing Manager

Sales Advisor

CRM Executive

Pest Control Area Manager

Business Development Manager

Packing Centre Manager

Ecommerce Manager

Senior Product Manager

Commercial Manager - Customer Delivery & Consumer Finance

I want to receive the latest job alerts for product manager in sutton on the forest, nyk

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