Senior business support manager Work, Jobs in Swansea, Wls (with Salaries)

Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
8d
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
10d
Business Manager
HM Prison & Probation Service —Swansea
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
9d
Senior Client Manager
Moneypad Ltd —Swansea
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Tax experience
Quick apply
National Account Manager
AU Vodka —Swansea
- £50,000 - £55,000 a year
- Remote
- Customer service
- Business development
- Communication skills
Strategic Development Lead
Carmarthenshire County Council —Llanelli
- £28.79 - £31.59 an hour
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Office Manager
Gemmak Engineering —Swansea
- Full-time
- Computer literacy
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Project Manager
AtkinsRéalis —Swansea
- Full-time
- Hybrid work
- Business development
- Mentoring
- Leadership
Project Manager - Acquisition Integration
Petroassist UK Limited —Swansea
- From £50,000 a year
- Full-time
- PMP
- Engineering
- Analysis skills
Quick apply
6d
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Microsoft Office
- Master's degree
Senior Business Development Executive
SANS Institute —Swansea
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Writing skills
Quick apply
10d
ITSM Practice Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
3d
Sr. Performance Marketing Mgr, Veeqo
Project Kite - UK Subsidiary —Swansea
- Full-time
- Analysis skills
Area Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
7d
Deputy Manager-Residential care home, Swansea / Up to £18 per hour +PRP/Paid breaks
Ael-Y-Bryn Care Home —Swansea
- Up to £18 an hour
- Full-time
- Management
- Team management
- Mentoring
- Paid training
Quick apply
Relationship Manager – Commercial Banking – SME South & Mid Wales
Lloyds Banking Group —Swansea
- Full-time
- Hybrid work
- Business development
- Communication skills
- Banking
3d
AI Transformation Lead
ICS.AI Limited —Carmarthenshire
- £50,000 - £60,000 a year
- Full-time
- Remote
- Organisational skills
- AI
- Communication skills
- Work from home
Quick apply
Senior Planner
M Group —Swansea
- Hybrid work
- Contracts
- Annual leave
2d
Hotel Duty Manager
The Grand Hotel Swansea —Swansea
- From £26,000 a year
- Weekend availability
- Hotel
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
8d
Contract Manager - National Energy Projects
Knights Brown —Bridgend
- Business development
- Continuous improvement
- Team management

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Senior Business Support Manager

Driver and Vehicle Licensing Agency -
Swansea

Apply Now

Job details

Permanent | Part-time | Full-time
£44,241 a year
8 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Employee assistance programme

Qualifications

Staff recruitment procedures (Human resources)
Recruitment experience
Management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Presentation skills
Continuous improvement
Recruiting
Multidisciplinary collaboration
Leadership
Team motivation leadership
Communication skills

Full job description

Details

Reference number

474611

Salary

£44,241

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DVLA - Information Technology Services

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Swansea

About the job

Job summary

Are you experienced in leading successful recruitment programmes that enhance customer experience and candidate hire and retention?

If youre energised by solving workforce challenges at scale and want to shape the processes that help digital professionals succeed, wed love to hear from you.

As a Senior Business Support Manager, you will play a key role in supporting the processes that ensure the IT Department within DVLA can attract, develop, and retain the digital talent it needs. This role combines operational delivery with continuous improvement responsibilities, supporting the IT Departments ambition to build a skilled and sustainable digital workforce.

You will manage end-to-end recruitment campaigns across our IT workforce, working with hiring managers to identify resourcing needs, coordinate recruitment activity and ensure compliance with policies. You will help optimise routes to market and ensure candidates are assessed and onboarded in a consistent, timely and inclusive way.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - DVLA Home , Civil Service Careers

Job description

The role is responsible for implementing recruitment plans, supporting resourcing initiatives and identifying opportunities to improve recruitment processes and candidate experience, helping to strengthen DVLA's Digital employer brand.

A strong stakeholder focus is essential, working closely with hiring managers, HR colleagues, Communications teams, Finance and Commercial Services and third-party recruitment suppliers to coordinate recruitment activity, monitor progress, resolve issues and provide regular updates on recruitment outcomes and workforce plans.

Your responsibilities will include, but arent limited to:

Responsible for ensuring ITS (IT Services Department) has access to high quality workforce data and information to support recruitment and workforce planning
Identifying skill/competency requirements and critical role/skill across ITS providing data feed into recruitment and capability development plans.
Work closely with HR Business Partners/Consultants/Recruitment Hub/3rd Party suppliers to support ITS in meeting its objectives, identifying non-alignment between the business needs and the HR service provision working with stakeholders to resolve these issues, evaluating, and continuously assessing their effectiveness.
Manage the delivery of recruitment activity across capabilities. Provide support and guidance to hiring managers throughout the recruitment process, explaining policy, process and best practice. Act as a first point of escalation for recruitment related enquiries. Work closely with HR colleagues and stakeholders to support the successful attraction, selection and onboarding of candidates.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what its like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Thursday 20th August at 2pm. Sign up here.

Person specification

To be successful in this role you will need to have the following experience:

Delivering recruitment campaigns and resourcing activities, with a good understanding of recruitment policies, legislation and best practice to ensure compliant and effective recruitment outcomes.

A positive and collaborative approach, with experience of supporting teams, managing competing priorities and working with colleagues across different functions to achieve shared objectives.

A commitment to inclusion and continuous improvement, with the ability to support colleagues, share knowledge and contribute to a positive and high-performing team culture.

Strong interpersonal and communication skills, with the ability to build effective working relationships with a range of stakeholders, provide advice and guidance and influence decisions.

Additional Information

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect thatll wash across the nation. Here the work youre doing has the capacity to change the way 53 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

SFIA Stakeholder Relationship Management (RLMT) Level 5
SFIA Resourcing (RESC) Level 5

Benefits

Alongside your salary of £44,241, Driver and Vehicle Licensing Agency contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Passionate, reliable and always willing to push yourself and those around you, youll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:

Best in class learning and development tailored to your role
An environment with flexible working options where we encourage a great work-life balance
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Generous employer contribution of 28.9%, depending on chosen pension scheme
Flexible working options where we encourage a great work-life balance.
Digital communities with clear career frameworks
On-site gym plus personal training available (membership applies)
On-site nursery, restaurants and coffee bar
25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Free parking

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile element:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (750 - word count). Please provide evidence of your Experience of the following:

Developing and maintaining strong working relationships with a variety of stakeholders to influence recruitment outcomes.
Driving the performance of a comprehensive recruitment service and leading and motivating a team of recruitment professionals.
Leading successful recruitment campaigns via a range of sourcing routes via an effective recruitment strategy.

The sift will take place on the 27/08/2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours -

Leadership
Managing a quality service

Technical

SFIA Stakeholder Relationship Management (Level 5)
SFIA Resourcing (Level 5)

The interviews will take place week commencing 07/09/2026.

This interview will be conducted in person at our Swansea office (DVLA, Longview Road, SA6 7JL). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Judith Jones
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information