Monitor Work, Jobs in Thames Ditton, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Event Steward / SIA
Stambridge Group Ltd —Virginia Water
- £12.71 - £13.10 an hour
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
10d
Responsible individual
Olive Tree Home —London
- £500 a day
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Dental Receptionist
Ashley House Specialist Dental Group —Banstead
- Temporary
- Customer service
- Microsoft Office
- Patient care
- Store discount
- Employee discount
Quick apply
7d
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Education Centre Manager
Explore Learning —Hampton
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
Casual Event Steward
Alliance Events —London
- £10.85 - £12.71 an hour
- Temporary
- Management
- Customer service
- Mentoring
- Annual leave
Quick apply
7d
Transport Planner
Sovereign Automotive —Epsom
- From £27,750 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Supported Living Manager - non-registered
Swanton Community Services —Epsom
- £35,000 a year
- Weekend availability
- Paid training
- Annual leave
Singing Teacher for Immediate Start for Students Twickenham, Hampton & Richmond
KM Music School —Twickenham
- From £40 an hour
- Part-time
- Childcare
- Experience working with children
- Bachelor's degree
Quick apply
Vape Store Sales Advisor/ Repair Technician
Tech 'n' Vape —London
- Full-time
- English
- Driving
- In-person
- Free parking
- Store discount
Quick apply
1d
Support Worker - Adult Supported Living
Swanton Community Services —Epsom
- £13.10 an hour
- No experience needed
- IT
- Computer skills
- Paid training
- Annual leave
Outreach Support Worker
Southwark Irish Pensioners Project —London
- £19,302 a year
- Part-time
- Hybrid work
- Microsoft Word
- Travel
- Mentoring
- Health & wellbeing programme
Quick apply
11d
In-house recruiter/HR Administrator
Korea Foods Company —New Malden
- £38,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Duty Manager
AG Hotels Group —Epsom
- £26,000 - £27,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
8d
Compliance Administrator
Blue Square Environmental Building Services Ltd —Guildford
- £25,000 - £26,000 a year
- Part-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Free parking
Quick apply
10d
Casual Receptionist
Lampton Leisure —Feltham
- £14.80 an hour
- Part-time
- Customer service
- Computer skills
- Employee assistance programme
- Gym membership
2d
Support Assistant - Activities and Wellbeing (Manor Farm Day Centre)
Runnymede —Addlestone
- £25,040 - £30,089 a year
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
Logistics & Field Operations Coordinator
Starpal.AI —Woking
- From £30,000 a year
- Part-time
- Data analysis skills
- Organisational skills
- IT
- Flexitime
- Employee stock ownership plan
Quick apply
14d
Mini Cab Controller
St John's Wood Cars Ltd —London
- From £500 a week
- Full-time
- Analysis skills
- Data entry
- Organisational skills
Quick apply

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

monitor jobs in thames ditton, sry

Assistant Customer Service Manager

Event Steward / SIA

Responsible individual

Dental Receptionist

Constant Climate Executive UKIE

Education Centre Manager

Casual Event Steward

Transport Planner

Supported Living Manager - non-registered

Singing Teacher for Immediate Start for Students Twickenham, Hampton & Richmond

Vape Store Sales Advisor/ Repair Technician

Support Worker - Adult Supported Living

Outreach Support Worker

In-house recruiter/HR Administrator

Duty Manager

Compliance Administrator

Casual Receptionist

Support Assistant - Activities and Wellbeing (Manor Farm Day Centre)

Logistics & Field Operations Coordinator

Mini Cab Controller

I want to receive the latest job alerts for monitor in thames ditton, sry

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