Claims manager Work, Jobs in Thatcham, Brk (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Insurance Claims Officer
West Berkshire Council —Newbury
- £30,024 - £36,363 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Veterinary Receptionist
Vets for Pets —Newbury
- £22,568.00 - £26,436.80 a year
- Weekend availability
- Computer literacy
- Front desk
- Computer skills
- Employee discount
Commercial Manager
Sapphire Balconies LTD —Reading
- From £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Conflict management
- Free parking
- Work from home
Quick apply
Executive Driver
AX —Thatcham
- £26,400 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Operations Executive
Retail Active —Winnersh
- £25,000 - £29,000 a year
- Full-time
- Data entry
- Organisational skills
- IT
- Annual leave
- Employee discount
12d
Backs Warehouse Operative - DXF
DX Group —Thatcham
- Employee assistance programme
Sales Manager Defence Land EMEA (Remote position)
ABSL Power Solutions Ltd. - UK —Abingdon
- £51,600 - £77,300 a year
- Remote
- Business development
- Communication skills
- Work from home
Quick apply
4d
Senior Buyer
Amentum —Reading
- Full-time
- Hybrid work
- Employee assistance programme
10d
Funding Administrator
Grandir UK —Basingstoke
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
Senior Block Manager
ProFind Property Recruitment —Oxford
- £42,000 - £50,000 a year
- Full-time
- Customer service
- Project management
- In-person
- Annual leave
Quick apply
2d
Projects & Operations Coordinator
Pegasus Homes —Winchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- Databases
- Free parking
- Annual leave
Quick apply
6d
Procurement & Commercial Manager
SSE —Reading
- £68,100 - £102,100 a year
- Full-time
- Analysis skills
- Continuous improvement
- No degree
- Employee discount
- Gym membership
12d
Operations Manager UK
Electrogenos —Abingdon
- Computer literacy
- Engineering
- Master's degree
Quick apply
Outreach and Access Officer
Magdalen College —Oxford
- £30,378 - £38,784 a year
- Full-time
- Computer literacy
- Writing skills
- University
Quick apply
Junior Brand Innovation Manager
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Estates Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Customer service
- Databases
- Accounting
Project Manager - Optical Communications
Archangel Lightworks —Oxford
- Full-time
- Agile
- Annual leave
Quick apply
Property Manager
Encore —Sandhurst
- Hybrid work
- Microsoft Office
- Project management
- Contracts
Quick apply
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme

I want to receive the latest job alerts for claims manager in thatcham, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

claims manager jobs in thatcham, brk

Service Business Operations Manager

Insurance Claims Officer

Veterinary Receptionist

Commercial Manager

Executive Driver

Operations Executive

Backs Warehouse Operative - DXF

Sales Manager Defence Land EMEA (Remote position)

Senior Buyer

Funding Administrator

Senior Block Manager

Projects & Operations Coordinator

Procurement & Commercial Manager

Operations Manager UK

Outreach and Access Officer

Junior Brand Innovation Manager

Estates Manager, Milton Park, Oxford, UK

Project Manager - Optical Communications

Property Manager

Customer Service Advisor

I want to receive the latest job alerts for claims manager in thatcham, brk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected