Automotive service advisor Work, Jobs in Wales (with Salaries)

Service Advisor
W R Davies Ford Rhyl —Rhyl
- £29,300 - £34,300 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
7d
Service Advisor
Lithia —Wrexham
- Annual leave
- Employee discount
Quick apply
Parts Advisor
Mustoe's Vehicle Repair —Caldicot
- £25,420 - £35,000 a year
- Full-time
- Bilingual
- Organisational skills
- In-person
Quick apply
Automotive Service Advisor
B V Rees Ltd —Cardigan
- From £29,120 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
21h
Parts Advisor
Autoparts —Cardiff
- From £30,000 a year
- Full-time
- Hybrid work
- Bilingual
- Organisational skills
- Phone etiquette
- Work from home
- Employee discount
Quick apply
18h
Automotive Service Advisor
Car On Automotive Group —Cardiff
- £2,600 - £3,000 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
1d
Senior Service Advisor
Evans Halshaw —Cardiff
- Training & development
- Annual leave
- Employee discount
Quick apply
Parts Advisor
Evans Halshaw —Wrexham
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Land Rover Parts Advisor
Sytner —Llandudno
- Weekend availability
- Communication skills
- Employee discount
4h
Parts Advisor - Summit
Griffin Mill —Pontypridd
- Customer service
- Computer literacy
- Computer skills
14d

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Service Advisor

W R Davies Ford Rhyl -
Rhyl

Quick apply

Job details

Permanent | Full-time
£29,300 - £34,300 a year
7 days ago

Benefits

Company pension
Employee discount

Qualifications

Vehicle service booking
Driving Licence
Personal upselling recommendations
Client engagement
Customer service
Computer literacy
Microsoft Office Suite
Motor vehicle service advising experience
Automotive service
Organisational skills
Front desk
Computer skills
Customer support
Customer interaction
Communication skills
Mechanical knowledge
Add-on sales

Full job description

SERVICE ADVISOR - NISSAN RHYL

We are looking for an experienced individual who has previously worked in a customer focused position. A rare and fantastic opportunity has arisen at our successful and expanding dealership. We are currently looking to recruit an experienced Service Advisor to join the team. Reports directly to the Service Manager, and works with colleagues and other teams across the dealership to provide a seamless high standard of customer service.

This is a customer focused position, and the successful candidate will be the first point of contact for new and existing customers visiting our dealership. This position requires an individual who can offer a very warm professional welcome via both the telephone and face-to-face and we are therefore looking for someone that is friendly, enthusiastic, outgoing and cheerful. The successful candidate will provide excellent communication with customers.

We are looking for an experienced individual who has previously worked in a customer focused position or in the motor trade as a Service Advisor.

Salary is £29,300 a year basic + bonus. This position also entitles you to staff discount on servicing your car and you will be enrolled onto the company pension scheme.

Responsibilities
Plans and coordinates Service activity to maximise workshop and profitability, as well as ensuring Complete Customer Satisfaction. Other responsibilities include but are not limited to:

Builds rapport and qualifies customers’ requirements

Talks and listens to customers to build rapport and understand their service/repair requirements
Uses a good understanding of the customer’s requirements to guide them towards the product/service that will best suit their needs
Uses in depth product knowledge to professionally and consultatively sell additional products and services
Retains an awareness of current/seasonal promotions and marketing campaigns
Provides accurate estimates for servicing and repairs, ensuring that the customer is aware of the costs/timescales involved and sets expectations accordingly
Ensures that individual customer’s bookings and work-flow meets their needs, taking into account workshop loading, courtesy car allocation and parts availability
Agrees vehicle delivery/collection or courtesy car arrangements. Hands courtesy car over in a professional manner
Understands and uses the warranty policy on behalf of the customer

Have you got what it takes?
Working in a dealership service environment can be exciting, rewarding and quite demanding. What you absolutely need is exceptional customer service skills and positive attitude. You must be well presented with a desire and attitude to succeed. A service background would be advantageous along with experience within the automotive trade however it is not a pre-requisite as full training is provided.

Experience within a franchised dealership
Work in accordance with manufacturer standards and dealership requirements
Excellent communication skills
IT Literate with Pinnacle (preferably) and knowledge in Microsoft Office, whilst being confident using a PC
Strong organisational skills and the ability to multi-task

Job Types: Full-time, Permanent

Salary: £29,300 per year plus bonus.

Working Hours: Monday to Friday 8.30am until 17.30pm. 1 in 3 Saturdays 8.30am until 12.30pm.

Job Types: Full-time, Permanent

Pay: £29,300.00-£34,300.00 per year

Experience:

service advisor: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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