Customer experience agent Work, Jobs in Wales (with Salaries)

Customer Service Agent
British Gas —Ebbw Vale
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
10d
Visa Documentation Agent
TLScontact UK —Cardiff
- £26,436 a year
- Full-time
- Microsoft Word
- Administrative experience
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
11d
Trainee Property Manager
Dafydd Hardy Estate Agents —Bangor
- £25,610.65 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Health & wellbeing programme
- Sick pay
Quick apply
9d
Customer Service Agent - Sainsburys
Ecolab Inc. —Caerphilly
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
8d
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Time management
- Referral programme
Quick apply
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
12d
Field Agent
Conexus Recovery and Field Services —Newport
- Up to £30,853.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Business
- Annual leave
Quick apply
Reservations Agent
The Celtic Collection —Newport
- £12.92 an hour
- Full-time
- Customer service
- Communication skills
- Resort
- Employee discount
5d
Operations Agent
DHL —Newport
- Administrative experience
- Front desk
- Computer skills
- Employee assistance programme
- Sick pay
9d
Port Delivery Agent - Turnaround Operations
TUI —Wales
- Weekend availability
- Microsoft Powerpoint
- English
- Guest services
- Paid training
10d
Customer Service Representative
IQE —Cardiff
- £28,000 - £30,000 a year
- Computer literacy
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kenfig
- Full-time
- English
Port Delivery Agent - Shore Excursions | Fixed term
TUI —Wales
- Weekend availability
- Microsoft Word
- English
- Hotel
- Paid training
International Sales Coordinator
Fox Group (Moving and Storage) Ltd —Cwmbran
- £26,500 - £32,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Free parking
Quick apply
1d
Booking Agent & Sales Coordinator
Assured Electrical Solutions —Barry
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Trainee Property Consultant
Dafydd Hardy Estate Agents —Caernarfon
- From £25,610.65 a year
- Full-time
- Microsoft Word
- Customer service
- Administrative experience
- Health & wellbeing programme
- Sick pay
Quick apply
1d
Administrator/Receptionist
M2 Estate Agents —Abergavenny
- From £12.71 an hour
- Part-time
- Computer literacy
- Accounting
- Data entry
Quick apply
9d
Collection agent
Eddyfi Technologies —Swansea
- Full-time
- Microsoft Powerpoint
- English
- Analysis skills
Quick apply
4d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Representative
NFU Mutual Agency —Llandudno
- £25,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills

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customer experience agent jobs near wales

Customer Service Agent

British Gas -
Ebbw Vale

Apply Now

Job details

Full-time | Fixed term contract
10 days ago

Qualifications

Customer service call handling
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Customer Service Agent

Temporary Assignment - 6 Month Contract

Location: Hybrid working, with 1 day per week in our Ebbw Vale office and 4 days working from home.

Hours: 37 hours per week, Monday to Friday. Shifts will fall between 9:00am and 6:00pm, with your specific working pattern confirmed during training.

Please Note: External candidates will be employed through our preferred recruitment agency partner for the duration of this assignment.

About the Role

We're looking for customer-focused individuals to join the Nest Welsh Government Warm Homes Scheme as a Customer Service Agent.

This is a fast-paced contact centre role where you'll support customers by handling enquiries and complaints, many of whom may be in vulnerable circumstances. You'll play an important role in delivering a positive customer experience, providing support, guidance and resolution across a range of customer interactions.

Primarily manage customer contacts by telephone, with opportunities to support additional channels such as email and messaging services as the service evolves.
Take ownership of customer contacts from start to finish, ensuring issues are resolved professionally, accurately and efficiently.
Make informed decisions that balance customer needs with business requirements, recognising that every customer's circumstances are unique.
Work as part of a multi-skilled team, contributing to a collaborative and customer-focused environment.
Participate in regular training and development activities to enhance your skills, knowledge and understanding of processes and systems.
Stay adaptable to service improvements and changing customer needs.
Contribute to our culture of Continuous Improvement by identifying and implementing small changes that enhance both the customer and colleague experience.
Take accountability for your own performance and play an active role in delivering excellent customer outcomes.

What We're Looking For

Customer Service Experience - Previous experience in a customer service role within an office or contact centre environment.
Excellent Communication Skills - Strong verbal and written communication skills, with the ability to explain information clearly and confidently.
Customer Focus - A genuine commitment to providing excellent service and treating every customer with care, professionalism and respect.
Empathy and Resilience - The ability to remain calm, patient and supportive when dealing with challenging situations or vulnerable customers.
Problem Solving and Ownership - Confidence in taking responsibility for customer enquiries and working towards positive resolutions.

What You'll Bring

A positive and proactive approach to customer service.
The ability to manage multiple tasks and priorities effectively.
Strong attention to detail.
A willingness to learn and adapt to new processes and systems.
A commitment to teamwork and continuous improvement.

If you're passionate about helping customers and want to make a real difference through the work you do, we'd love to hear from you.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

customer experience agent jobs in wales

Customer Service Agent

Visa Documentation Agent

Trainee Property Manager

Customer Service Agent - Sainsburys

Customer Subscriptions Associate

Customer Engagement Co-ordinator

Field Agent

Reservations Agent

Operations Agent

Port Delivery Agent - Turnaround Operations

Customer Service Representative

Delivery Station Liaison Agent

Port Delivery Agent - Shore Excursions | Fixed term

International Sales Coordinator

Booking Agent & Sales Coordinator

Trainee Property Consultant

Administrator/Receptionist

Collection agent

Transient Co-ordinator (Front Desk) Full Time

Customer Service Representative

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