Customer service manager Work, Jobs in Wales (with Salaries)

Multi-Site Manager – Southern Cluster (Cardiff, Bath & Camden)
My Cookie Dough —St David's
- £28,000 - £31,000 a year
- Full-time
- Hospitality
- POS
- Retail management
Quick apply
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
6d
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Customer Experience Manager
ArribaCom Communications Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Data analysis skills
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swansea
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Customer Experience Manager
Jalla Transport & Mobility Services Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Flexitime
Quick apply
Operations Manager
Casa Bianca —Abergavenny
- £40,000 - £60,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Employee discount
- Gym membership
Quick apply
3d
Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
Digital Operations Change Manager
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Conversion Rate Optimiser (CRO) & Experimentation Manager
The Royal Mint —Llantrisant
- £46,244 - £57,806 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Free parking
- Annual leave
14d
Store Manager
Dyfed Menswear —Aberystwyth
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
13d
Apparel - Sourcing Manager, Men's Woven Tops (EUR)
Quince —Wales
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Customer Service Manager
Willis Lease Finance Corporation —Bridgend
- CRM software
- Writing skills
- Microsoft Office
8d
Hotel - Duty Manager
Premier Inn —Swansea
- Up to £13.86 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
HR - Training Manager
The Royal Mint —Llantrisant
- £1 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- AI
- Free parking
- Annual leave
E-Commerce Manager
Numeris Footwear —Swansea
- Up to £65,000 a year
- Full-time
- Merchandising
- In-person
- Analytics
- Annual leave
- Employee discount
Quick apply
3d
Automotive Ecommerce Operations Manager
Car On Automotive Group —Cardiff
- £3,900 - £4,700 a month
- Full-time
- CRM software
- In-person
- Sick pay
Quick apply
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Mess Manager
ESS Compass —Valley
- Up to £35,000.10 a year
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Free parking
- Employee discount
6d

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customer service manager jobs near wales

Multi-Site Manager – Southern Cluster (Cardiff, Bath & Camden)

My Cookie Dough -
St David's

Quick apply

Job details

Full-time
£28,000 - £31,000 a year

Qualifications

Hospitality
EHS
Sales management
Coaching
Cost control
Performance management
Food safety and hygiene regulations
Retail team management
Store management
POS
Food safety
Retail management
Leadership
Team motivation leadership

Full job description

Multi-Site Manager – Southern Cluster (Cardiff, Bath & Camden)

My Cookie Dough | £28,000–£31,000 | Full-Time

About My Cookie Dough

My Cookie Dough started with a simple idea: fresh, gooey, indulgent cookie dough made with passion. Since opening our first store in Cardiff in 2014, we have grown across the UK and internationally—and we are still expanding fast. We pride ourselves on creating a fun, high-energy environment for our teams and customers alike.

About the Role

We are seeking a driven Multi-Site Manager to take full ownership of our Southern Cluster, which includes Cardiff, Bath, and Camden. You will lead multiple stores, inspire your teams, and drive performance across sales, standards, and customer experience. This is a hands-on leadership role where no two days are the same, and you will be expected to work 2-3 shifts per week in-store to lead by example.

Key Responsibilities

Own performance, sales, and profitability across multiple sites with full P&L accountability.
Lead, coach, and develop Team Leaders and store teams to achieve their full potential.
Drive exceptional customer experience and maintain high brand standards consistently.
Manage labour, stock, and cost control effectively across the cluster.
Conduct regular store visits, audits, and performance reviews to ensure excellence.
Ensure compliance with food safety and 5-star EHO standards at all times.
Turn around underperforming stores through proactive management and support.

Requirements

Strong leadership experience in a multi-site or high-volume retail/hospitality environment.
A commercial mindset with a sharp focus on sales and achieving results.
Confident leader capable of motivating teams and holding them accountable.
Highly organised, hands-on, and comfortable travelling between Cardiff, Bath, and Camden.
Previous experience with EPOS, stock systems, and reporting tools is preferred.

Why Join Us?

Real ownership across multiple stores
Fast-growing, ambitious brand
Clear progression opportunities
High-impact role where you shape performance and culture

Job Details

Salary: £28,000 – £31,000 per annum
Type: Full-time, Permanent
Location: Cardiff (with travel to cluster sites)

Ready to Join the MCD Family?

If you can lead teams, drive results, and thrive in a fast-paced environment, we’d love to hear from you.

How to apply: Click on the Apply Now button to apply through Zapid.

Quick apply

Refine Your Search

customer service manager jobs in wales

Multi-Site Manager – Southern Cluster (Cardiff, Bath & Camden)

Business Manager

Assistant Conference and Events Manager

Customer Experience Manager

Area Manager, Customer Fulfillment

Customer Experience Manager

Operations Manager

Customer Experience Team Leader (FTC)

Site Lead

Digital Operations Change Manager

Conversion Rate Optimiser (CRO) & Experimentation Manager

Store Manager

Apparel - Sourcing Manager, Men's Woven Tops (EUR)

Customer Service Manager

Hotel - Duty Manager

HR - Training Manager

E-Commerce Manager

Automotive Ecommerce Operations Manager

Healthy Homes Team Leader

Mess Manager

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