Application support manager Work, Jobs in Walkden, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
7d
Operations Manager
The Lowry Academy —Manchester
- £39,794 - £46,398 a year
- Call to connect
- School
- Referral programme
Duty Operations Manager
Edu-Lettings UK Ltd —Bolton
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior Administrative Officer for Accredited Programmes Team - Greater Manchester
HM Prison & Probation Service —Manchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
Recruitment & HR Assistant
The Fragrance Shop —Manchester
- Microsoft Powerpoint
- Human resources
- IT
- Free parking
- Work from home
10d
Talent and Resourcing Coordinator x2
GMCA —Manchester
- £30,024 - £38,220 a year
- Hybrid work
- In-person
4d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
RESEARCH ASSOCIATE
The University of Manchester —Manchester
- £37,694 - £43,482 a year
- Full-time
- Hybrid work
- University
- Travel
- Annual leave
12d
Performance & Support Services Manager
Equans —Manchester
- Full-time
- Annual leave
- Employee assistance programme
11d
Casino Operations Manager
Grosvenor Casinos —Bolton
- £37,000 - £41,000 a year
- Weekend availability
- Management
- In-person
- Leadership
Quick apply
Resourcing Support Officer
Trafford Council —Trafford
- £25,989 - £31,022 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Annual leave
- Work from home
4d
Junior Asset Manager
FI Real Estate Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
People Advisor - ER
Manchester Airport —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Sixth Form Pastoral Support Officer and Administrator
Tytherington School —Macclesfield
- £24,794 - £27,081 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Sick pay
Quick apply
14d
Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
6d
Contract Manager
The Dwelling Doctors —Eccles
- £30,000 - £45,000 a year
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
7d
Learning & Development Manager
Permanently Unique Group —Salford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Project management
- Travel
Quick apply
Tenancy Support Officer
Trafford Council —Trafford
- £32,061 - £33,699 a year
- Monday to Friday
- Hybrid work
- IT
- Annual leave
- Work from home
6d
Team Manager
Nacro —Manchester
- £31,982 - £34,421 a year
- Call to connect
- Organisational skills
- Leadership
- Annual leave

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application support manager jobs near walkden, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
7 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

application support manager jobs in walkden, gtm

Customer Experience Manager

Operations Manager

Duty Operations Manager

Senior Administrative Officer for Accredited Programmes Team - Greater Manchester

Recruitment & HR Assistant

Talent and Resourcing Coordinator x2

Application Support Analyst

Recruitment & Onboarding Advisor

RESEARCH ASSOCIATE

Performance & Support Services Manager

Casino Operations Manager

Resourcing Support Officer

Junior Asset Manager

People Advisor - ER

Sixth Form Pastoral Support Officer and Administrator

Customer Service Manager - Retention SME Direct

Contract Manager

Learning & Development Manager

Tenancy Support Officer

Team Manager

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