Support specialist Work, Jobs in Warminster (with Salaries)

Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Parking Attendant
Euro Car Parks —Frome
- £12.71 an hour
- Full-time
- Writing skills
- Maths
- Conflict management
Quick apply
1d
Support Worker
Leonard Cheshire —Warminster
- £13.38 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Deployment Specialist
ICE - Industrial Cleaning Equipment —Warminster
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply
Driver and Operations Support
Knees Engineering Ltd —Trowbridge
- £12.71 - £13.00 an hour
- Full-time
- Forklift
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
14d
Project Manager - Assets
Raytheon —Warminster
- Full-time
- Hybrid work
- PMP
- Continuous improvement
- Budgeting
10h
Assistant Project Manager
Five Rivers Environmental Contracting Ltd —Warminster
- £28,000 - £34,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Quick apply
Office Administrator
M S A Environmental —Trowbridge
- £13.50 - £14.50 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
14d
Maintenance Person
Country Court —Warminster
- £14 an hour
- Monday to Friday
- Communication skills
- Annual leave
- Referral programme
Quick apply
Referrals and Workflow Coordinator (Hybrid)
Midhurst Clinical Therapeutic Services —Salisbury
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
4d
Facilities (Soft Services) Manager
Chemring Countermeasures —Salisbury
- £45,800 - £53,900 a year
- Full-time
- Team management
- Organisational skills
3d
Patient Transport Liaison Officer (Yeovil Hospital)
EMED Group —Shepton Mallet
- £13.75 an hour
- Full-time
- Hospital
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Field Service & Technical Sales Specialist - Medical Equipment
Prescott's, Inc —Salisbury
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Schematics
- Sales
- Annual leave
Quick apply
IT Hardware Technician (in office only)
Blackmore Computers Ltd —Chitterne
- £26,754 a year
- Full-time
- English
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7h
Treatment Operator
Wessex Water —Frome
- Weekend availability
- Electrical experience
- Communication skills
14d
Specialist Support Worker *Modern Slavery* (£25252.58 per annum with future progression possible) Full-Time
Bournemouth Churches Housing Association —Trowbridge
- £25,252.58 a year
- Full-time
Quick apply
Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
Revenues & Benefits Assessment Officer
Wiltshire Council —Trowbridge
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
IT Service Analyst
Defence Equipment and Support —Warminster
- £36,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
7d
IT Service Manager
Defence Equipment and Support —Warminster
- £44,100 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
7d

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Customer Success Specialist

Furniturebox UK
Warminster

Quick apply

Job details

Full-time
£27,000 a year

Benefits

Additional leave
Company pension
Work from home
Employee assistance programme
Employee discount
Sick pay

Qualifications

Live chat
CRM software
Customer service call handling
Driving Licence
Report writing
Inbound customer enquiry call handling
Customer service
Computer literacy
Internal department liaison
Complaint handling
Conflict management
Data entry
Relationship management
Customer interaction
Typing
Interpersonal troubleshooting
Communication skills
Time management

Full job description

Location: Hybrid Working: Warminster/WFH

Department: Customer Services

Contract Type: Full Time - Permanent

Reports to: Customer Success Manager

Hours: 37.5 hour working week with 30 minutes unpaid lunch

A 37.5 hour working week with 30 minutes unpaid lunch.

To be worked over a rota Monday to Friday 7am – 8pm on a rota basis, with 1 in 3 weekends to include Saturday/Sunday shifts also on a rota basis with a day off in lieu during the week. Each Monday to Friday week will have a maximum of 1 x 8pm finish.

Company description

Furniturebox is a fast-growing online furniture business. Our mission is to make beautiful homes possible for everyone, with ease, whatever your budget. We have a gorgeous range of stylish and practical furniture for all rooms, and a helpful team ready to answer any questions, with our 4.9 Trustpilot rating showing how much we care. Our fast, free next-day delivery with 8pm cut-off and our finance options mean our products can be in their new homes hassle-free. With big plans to become the best furniture company in the UK, USA and globally, we’re all about the moments, the memories, and the feeling of truly being at home.”

Role Summary

The Customer Success Specialist will provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries by taking ownership of issues.

The Customer Success Specialist is also responsible for the management and accurate storage and use of Customer-related data, ensuring use in accordance with company policies. They will assist customers with problems or unexpected situations, provide solutions, and ensure customer issues are resolved in a timely manner. They will develop and maintain customer relationships, maintain accurate records of customer interactions, and provide a great customer experience.

Duties and Responsibilities

Customer Support:

Respond promptly and professionally to customer inquiries via phone, email or chat
Provide accurate information regarding products, services, policies, and procedures.
Assist customers in placing orders, processing returns, or managing accounts.

Issue Resolution:

Identify, analyse, and resolve customer complaints or concerns efficiently.
Escalate complex issues to the appropriate department or management.
Follow up with customers to ensure their concerns are fully resolved.

Customer Relationship Management:

Build and maintain strong relationships with customers to encourage loyalty and satisfaction.
Maintain a positive and empathetic attitude towards customers at all times.
Collect feedback to improve customer experience and service processes.

Documentation and Reporting:

Accurately record customer interactions and transactions in the CRM system.
Prepare reports on common issues, customer feedback, and service trends.
Maintain records of customer complaints and resolutions for future reference.

Collaboration and Communication:

Work closely with other departments to address customer needs.
Communicate policy changes or new product information to customers.
Participate in team meetings and training sessions to enhance knowledge and service skills.

Continuous Improvement:

Identify areas for process improvements and suggest solutions to management.
Stay updated on product knowledge, company policies, and industry trends.
Uphold company standards of quality, service, and compliance.

Requirements:

Key Skills and Qualifications:

Communication and Interpersonal Skills
Conflict resolution
Outstanding customer service and customer care
Ability to problem solve
Attention to detail
Ability to multitask and work under pressure
Knowledge of customer service software
Time management skills

Requirements:

Confident at talking on the phone to customers (essential)
Dealing with customers in a professional and understanding way (essential)
Good communication skills and ability to work well in a team (essential)
Energetic and positive mentality (essential)
Good literacy ability (essential)
A sound understanding of using basic computer skills ie. Navigating online, using emails, typing (essential)
Ideally would have had experience in dealing with customers previously (preferred)
Able to work to a rota and cover regular periods at the weekend on a rota basis (essential)
Organised and methodical approach (essential)
Able to prioritise workload and work on own initiative or as part of a team (essential)
Experience of working in a call centre environment for at least one year (preferred)
Full driving licence and own transport (preferred)

The Bonus Bits - A few extra things we do to make Furniturebox a great place to work:

Perkbox membership for discounts and savings on lots of your everyday essentials, wellness, and other special treats
Staff discount across our product range
Employee of the month: we want to celebrate our successes across the whole company.
Employee Assistance Programme (EAP)
Team events: we plan events and regular get-togethers for our teams to have fun and socialise - if that's something you would like to take part in
Option for hybrid working.
33 days holiday ( Including bank holidays)
Holiday increments that increase after 2 years

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Sick pay
Work from home

Ability to commute/relocate:

Warminster BA12 8BT: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Warminster BA12 8BT

Quick apply

Refine Your Search

support specialist jobs in warminster

Customer Success Specialist

Parking Attendant

Support Worker

Deployment Specialist

Driver and Operations Support

Project Manager - Assets

Assistant Project Manager

Office Administrator

Maintenance Person

Referrals and Workflow Coordinator (Hybrid)

Facilities (Soft Services) Manager

Patient Transport Liaison Officer (Yeovil Hospital)

Field Service & Technical Sales Specialist - Medical Equipment

IT Hardware Technician (in office only)

Treatment Operator

Specialist Support Worker Modern Slavery (£25252.58 per annum with future progression possible) Full-Time

Customer Case Handler

Revenues & Benefits Assessment Officer

IT Service Analyst

IT Service Manager

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