Line support engineer Work, Jobs in Warrington, Eng (with Salaries)

IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
IT Field Service Engineer
Eurofins UK Forensic Services —Birchwood
- Full-time
- Customer service
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Senior IT Support Specialist / Project Engineer MSP
Equasys —Warrington
- £42,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Free parking
- Paid training
Quick apply
Contract Co-Ordinator (Immediate Start Required)
Fieldway Group Ltd —Huyton
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Referral programme
Quick apply
3d
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
2d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6d
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
12d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
10d
Facilities Coordinator
Kudos Services —Warrington
- £28,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
4d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
Quick apply
Graduate Process Engineer - Water - 2027 (Warrington)
Stantec —Warrington
- Hybrid work
- Engineering
- Bachelor's degree
Pipefitter
CDM Recruit —Liverpool
- £60,000 - £100,000 a year
- Full-time
- Schematics
- In-person
- Hand tools
Quick apply
4d
Multiskilled Apprentice
Procter & Gamble —Manchester
- £21,084.44 a year
- 12 hour shift
- Continuous improvement
- Free parking
- Annual leave
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
Process Engineer (f/m/d)
Novelis —Warrington
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Employee assistance programme
9d
Graduate Ecologist (Environmental) - Warrington - 2027
Stantec —Warrington
- Hybrid work
- Bachelor's degree
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
IT & Maintenance Support Administrator
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
13d

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IT Support Engineer

GWA Group
Warrington

Apply Now

Job details

Full-time

Qualifications

Supplier ordering
Technical troubleshooting
Incident triage
Desktop support
Driving Licence
EDI
Incident management
Incident queue management
User account provisioning
LAN
Ticket management
Incident documentation
Case record updates
Microsoft Exchange
User account management
Procurement support
Continuous improvement
Technical support incident logging
WAN
Computer networking
SharePoint
IT incident logging
Application support
Incident log maintenance
PowerShell scripting
PowerShell
Intune
Mobile devices
Identity & access management

Full job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Role Purpose

Provide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required.

The role acts as the first point of ownership for day‑to‑day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

First Line Incident Management & Triage

Log and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.
Capture minimum required evidence upfront:

screenshots and error messages
timestamps
affected users
order / case / transaction IDs
steps to reproduced
Maintain accurate and complete records in the service management system.
Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.
Maintain a weekly “Top Recurring Issues” list to support trend analysis and continuous improvement.

End‑User, Device & Workplace Support

Provide hands‑on support for:
desktops, laptops, printers, mobile devices, and peripherals
login, access, and basic connectivity issues

Microsoft 365 applications

Perform device swaps, peripheral replacements, and basic troubleshooting.
Validate Day‑1 readiness for new starters and post‑deployment checks:

Teams
Application access

connectivity and peripherals
Track repeat device issues and escalate trends.

Business & Operational Systems (First Line)

Provide first‑line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.
Capture evidence clearly and escalate confirmed system issues to Application Support.
Support user issue capture during training and early rollout phases.
Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.

Third‑Party Vendor, Devices & Connectivity Support

Work with third‑party vendors to procure end‑user devices, warehouse IT equipment, and networking services within approved budgets.
Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.
Provide first‑line support and triage for external operational and carrier portals, including
Capture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.
Track repeat vendor issues and escalate trends to senior IT for resolution.
Provide high‑quality escalation evidence to avoid churn between teams.

Escalation & Collaboration

Escalate confirmed system or backend issues to:

Application Support
Group Technical & Transformation Team (Australia)
Provide high‑quality escalation evidence to avoid churn between teams.
Support SLA tracking with third‑party providers and raise breaches where appropriate.
Participate in knowledge sharing, documentation, and continual improvement initiatives.

Skills and Experience

Essential

Experience in a 1st / 2nd Line IT Support role.
ITIL v4 Foundation required.
Basic exposure to Microsoft Dynamics 365 CE or F&O.
Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
Good understanding of user access management and account provisioning.
Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience supporting office relocations or physical workplace setups.
Excellent communication, documentation, and problem‑solving skills.
Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).

Desirable (Training Provided)

Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).
Genesys Cloud platform support.
Softphone configuration and voice systems.
EDI systems and integration flows.
PowerShell scripting or automation experience.
Experience with Azure AD and Microsoft security products.

Personal Attributes

Curious, proactive, and eager to learn about modern cloud and enterprise technologies.
Calm under pressure with a customer-focused mindset.
Able to work independently but collaborate effectively with remote teams.
Strong attention to detail and documentation habits.

What We Offer

Structured development plan for enterprise systems including M365, D365, EDI, and Genesys.
Mentorship from senior architects and transformation specialists.
Exposure to modern cloud technology and global operations.
Clear pathway into advanced systems or higher‑tier support roles.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

Apply Now

Refine Your Search

line support engineer jobs in warrington, eng

IT Support Engineer

IT Field Service Engineer

Engineer II, Digital Services Remote Operations

Senior IT Support Specialist / Project Engineer MSP

Contract Co-Ordinator (Immediate Start Required)

IT Infrastructure & Support Technician

Aftersales Team Leader

Graduate Software Support Engineer

2nd Line Modern Workplace Engineer

Facilities Coordinator

1st Line Support IT Engineer

Graduate Process Engineer - Water - 2027 (Warrington)

Pipefitter

Multiskilled Apprentice

IT Support Engineer (1st Line)

Advansys Technical Consultant

Process Engineer (f/m/d)

Graduate Ecologist (Environmental) - Warrington - 2027

3rd Line Support Engineer

IT & Maintenance Support Administrator

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Key Responsibilities

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Escalation & Collaboration

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Personal Attributes

What We Offer

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