Customer experience manager Work, Jobs in Wigan, Gtm (with Salaries)

Divisonal Planner
Bid Group ltd —Bolton
- From £13.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Production Manager
Tayto Group Limited —Bolton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Life insurance
Quick apply
Business Development and Events Manager
The Heaton Group —Wigan
- Up to £38,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Planning & Support - Team Manager
Davies —Bolton
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Ecommerce Marketplace Manager
The Garden and Home Trading Company Ltd —Preston
- £35,000 - £38,000 a year
- Full-time
- Social media management
- Analysis skills
- In-person
Quick apply
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
1d
Office Manager
Swift Mechanical Services (NW) Ltd —Bolton
- £35,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Contracts Manager / Scheduler – Manufacturing & Construction
EDSI —Ormskirk
- From £38,000 a year
- Full-time
- Microsoft Excel
- CAD
- Microsoft Office
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
11d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
14d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Sales - Sales Advisor - UK
New Look —Wigan
- Part-time
- Microsoft Word
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Lead Customer Experience Manager
Sainsbury's —Manchester
- £32,700 a year
- Management
- Leadership
- Employee discount
10d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Network Planning Manager
EMR Group —Warrington
- Full-time
- Computer networking
- IT
- Communication skills
- Annual leave
Quick apply
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
13d

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customer experience manager jobs near wigan, gtm

Divisonal Planner

Bid Group ltd
Bolton

Quick apply

Job details

Full-time
From £13.75 an hour

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Maintenance
Microsoft Office
Organisational skills
IT
Communication skills
Time management

Full job description

The Company

As one of the largest independent industrial door companies in the UK, BID Group have been providing service, repair and installation solutions for all types of industrial doors, loading bay equipment, high speed doors, automatic doors, gates, barriers and turnstiles across the country for over 40 years.

With depots strategically located across the UK providing national coverage, and a network of over 60 mobile teams, we continue to strive to deliver the same uncompromising quality that has helped build our brand reputation and retain a strong portfolio of clients that includes many of the best-known UK brands.

Our people are at the heart of our success, and we are seeking exceptional individuals to support our continued growth and future ambitions.

The Role/Candidate

Due to continued business growth, we are seeking an organised and proactive Divisional Planner to join our busy Service team at our Head Office in Westhoughton.

This is a key role responsible for coordinating and scheduling divisional engineering resources across customer sites, ensuring work is delivered efficiently while maintaining high levels of customer service.

About the Role

Working in a fast-paced environment, you will be responsible for planning and managing of divisional engineers' workloads. A typical division would be a depot manager and circa 6 -16 teams. responding to customer requests, and supporting the smooth delivery of reactive maintenance and service activities. You will work closely with customers, engineers and sales team to ensure jobs are completed effectively and on time.

The successful candidate will possess excellent organisational and communication skills, with the ability to prioritise multiple tasks and adapt to changing business demands. Previous experience within a reactive maintenance, service coordination, facilities management, or similar environment would be advantageous.

Key Responsibilities

Receive, log and manage incoming customer service requests and call-outs.
Contact customers to arrange and schedule approved and quoted works.
Liaise with internal Sales and Production teams regarding quotations and job requirements.
Allocate engineers to jobs and distribute relevant job information and documentation.
Arrange hire equipment and specialist resources where required.
Coordinate overnight accommodation and travel arrangements for engineers.
Process completed job sheets, including pricing parts and preparing invoices.
Manage and maintain the engineers' out-of-hours call-out rota.
Respond to customer enquiries and provide excellent customer service.
Support the wider Service team with administrative and operational tasks as required.
Undertake any additional duties appropriate to the role and business needs.

Skills & Experience

Strong organisational and time management skills.
Ability to prioritise workload and work effectively under pressure.
Excellent communication skills with the ability to build positive relationships with customers and colleagues.
Good attention to detail and accuracy.
Competent IT skills, including Microsoft Office applications.
Experience in planning, scheduling, service coordination, facilities management, or reactive maintenance environments would be advantageous.
A customer-focused approach with a commitment to delivering high levels of service.

What we offer - you!

In return, we offer the opportunity to join a successful and growing company that values its employees and invests in their development. Alongside a competitive salary, you will benefit from:

Market-leading salary
30 days annual leave (including bank holidays)
Free on-site parking
Monthly service-related bonus dependant on target being met
Regular cost-of-living salary reviews
Enhanced company pension contributions
Personal accident insurance
Life assurance cover
Company sick pay scheme
Internal and external training and development opportunities
Funded and subsidised social events
Employee Assistance Programme (EAP)
A positive, supportive, and inclusive workplace culture

In addition, a company mobile phone, uniform, and all necessary PPE will be provided.

Hours/Location/Salary

Location: Westhoughton – Bolton.

Hours of Work: 42.5 hours per week, Monday to Friday

Salary: Negotiable - Dependent upon skills and experience

Apply:

Please apply via the link Or for further information please telephone Michelle Fielden in the HR Department on 01942852000.

BID Group is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, ethnic or national origin, age, sex, gender, disability, sexual orientation, or religious belief.

Pay: From £13.75 per hour

Benefits:

Free parking
Health & wellbeing programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in wigan, gtm

Divisonal Planner

Production Manager

Business Development and Events Manager

Planning & Support - Team Manager

Ecommerce Marketplace Manager

Customer Experience Manager

Office Manager

Customer Service Manager

Contracts Manager / Scheduler – Manufacturing & Construction

Duty Operations Manager

Assistant General Manager-Experience & Innovation

Key Account Manager

Recruitment & Onboarding Advisor

Hire Desk Team Leader

Sales - Sales Advisor - UK

Telesales Team Manager - Customer Loyalty

Lead Customer Experience Manager

Customer Experience Manager

Network Planning Manager

Contact Centre Executive

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