Duty manager Work, Jobs in Wls (with Salaries)

Client Relationship Manager
Matrix —Wales
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Area Manager (A)
South Wales Fire and Rescue Service —Wales
- £94,293 - £103,429 a year
- Full-time
- Management
- Leadership
- Communication skills
MiDAS Driver Assessor Trainer (DAT) / Training Coordinator
PACTO - Pembrokeshire Association of Community Transport Organisations —Pembrokeshire
- £14.88 an hour
- Part-time
- Hybrid work
- Supervising experience
- Project management
- Driving
- Work from home
- Sick pay
Quick apply
Site manager
Sherwin-Williams —Deeside
- £77,000 - £90,000 a year
- Full-time
- English
- Continuous improvement
- Computer skills
Duty Manager Bangor
Cancer Research Wales —Bangor
- £4,978.83 a month
- Customer service
- Team management
- Retail management
Quick apply
Market Intelligence Executive
Hybu Cig Cymru / Meat Promotion Wales —Aberystwyth
- Up to £46,344 a year
- Full-time
- Hybrid work
- Data analysis skills
- Marketing
- Analytics
- Health & wellbeing programme
- Flexitime
Quick apply
Lead Internal Quality Assurer
Itecskills —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Travel
Quick apply
Social Value Officer/Manager
J G Hale Group Limited —Neath
- Full-time
- Social media management
- Writing skills
- English
- Annual leave
- Flexitime
Quick apply
5h
Advice Service Manager
Pembrokeshire Care Society —Haverfordwest
- £36,000 a year
- Part-time
- Writing skills
- Supervising experience
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
23h
Hotel - Duty Manager
Premier Inn —Swansea
- Up to £13.86 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Electoral Services Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £31,022 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
6d
Programme Facilitator - Aberystwyth (Wales)
HM Prison & Probation Service —Aberystwyth
- £28,064 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Mental Health Mentor
Aberystwyth University —Aberystwyth
- £39,905.97 - £46,048.78 a year
- Part-time
- Hybrid work
- University
- Education
- In-person
- Annual leave
- Employee discount
Facility Assistant (Casual)
Football Association of Wales —Pontyclun
- £14.25 an hour
- 8 hour shift
- Microsoft Office
- Organisational skills
- Front desk
- Free parking
Quick apply
Project Support Administrator
Emerald Power Ltd —St. Asaph
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Free parking
- Flexitime
Quick apply
2h
Regional Engagement Officer North Wales
Warm Wales Ltd —North Wales
- £26,300 a year
- Full-time
- Driving
- Travel
- Data entry
Quick apply
10d
Branch Manager
The Travel House —Carmarthen
- From £30,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Employee discount
Quick apply
9d
Visitor Services Manager
Neath Port Talbot County Borough Council —Neath Port Talbot
- £33,699 - £37,280 a year
- Weekend availability
- Hybrid work
- Bar
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
6d
Assistant Technical Project Manager
Welsh Assembly Government Communication Centre Home —Wales
- £37,111 - £45,378 a year
- Full-time
- Civil engineering
- Management
- Travel
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply

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Client Relationship Manager

Matrix -
Wales

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Contract management
Account-based growth strategy development
Client engagement
Stakeholder liaison
Business development
Analysis skills
Partnership building
Contract renewal support
Customer renewal management
Overseeing budgeting and forecasting
Data analytics
Customer loyalty building
Relationship management
Cost optimisation planning
Account management
Communication skills
Negotiation

Full job description

Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to work, the better it is for society and our business. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.

As a Client Relationship Manager, you will play a pivotal role in fostering strong, strategic relationships with our Welsh clients in South Wales. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance workforce solutions and create lasting impact.

Duties and Responsibilities

Client Relationship Excellence

· Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.

· Accountable for all clients meeting delivering contractual commitments.

· Proactively identify and address client needs.

· Accountable for pre–Quarterly Business Review (QBR) meetings with the operations teams to ensure clear picture of client SLA/KPI’s have been delivered and agreeing key next steps on any short falls prior to client meeting.

· Organise, facilitate and deliver QBRs, monthly reviews (where applicable), on-site meetings, and regular communication to maintain strong client engagement.

· Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.

· Forge strong relationships with the Welsh supply chain ensuring delivery SLA’s/KPI’s are met and exceeded

Revenue & Growth Optimisation

· Manage revenue and profitability of client accounts, ensuring sustainable growth and commercial success.

· Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions, e.g Matrix Milestone.

· Partner with client stakeholders to uncover cost-saving and revenue-generating strategies, e.g recovering off-contract spend, driving this through the Matrix platform

· Optimise contract longevity, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

· Leverage data analytics to provide clients with actionable insights and value-added recommendations.

· Prepare and present comprehensive business reviews, budgets, and forecasts.

· Influence client decision-making through clear, compelling storytelling backed by data.

· Working closely with the Growth and Product teams, ensure all additional client services beyond contractual scope are appropriately valued and charged.

· Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations.

· Accountable for client onboarding

Strategic Contract Management & Retention

· Develop and implement client-specific retention strategies, ensuring long-term partnerships.

· Collaborate with the Growth Team on new bids, renewals, and pricing strategies.

· Partner with contract managers and procurement teams to ensure timely contract agreements and renewals.

· Work with the Matrix Social Value team to deliver tailored social value initiatives to the Welsh region

Required knowledge, skills, education and experience

· Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.

· Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.

· Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.

· Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic account management.

· Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.

· Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.

· Market Awareness – Knowledge of the screening industry/temporary/agency workforce landscape and evolving industry regulations.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
Sick pay
Work from home

Work Location: Hybrid remote in Wales (Wales)

Quick apply

Refine Your Search

duty manager jobs in wls

Client Relationship Manager

Area Manager (A)

MiDAS Driver Assessor Trainer (DAT) / Training Coordinator

Site manager

Duty Manager Bangor

Market Intelligence Executive

Lead Internal Quality Assurer

Social Value Officer/Manager

Advice Service Manager

Hotel - Duty Manager

Electoral Services Officer

Programme Facilitator - Aberystwyth (Wales)

Mental Health Mentor

Facility Assistant (Casual)

Project Support Administrator

Regional Engagement Officer North Wales

Branch Manager

Visitor Services Manager

Assistant Technical Project Manager

Recruitment Partner (entry/graduate level)

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