Service Coordinator
Recra Consulting —Four Ashes
- £26,000 a year
- Full-time
- Organisational skills
- Front desk
Quick apply
Certification Auditing Scheduler
SGS —Oldbury
- Up to £30,500 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Annual leave
Quick apply
Assessment Services Coordinator
Autism Assessment Hub —Solihull
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Travel
- Annual leave
- Sick pay
Quick apply
8d
Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Senior Administrator - Scheduling
SGS —Oldbury
- Up to £30,500 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Annual leave
Quick apply
Appointment Coordinator
Venture Franchise Services —Birmingham
- £8.60 - £12.50 an hour
- 8 hour shift
- Business development
- Front desk
- Store discount
- Profit sharing
Team Leader / Care Coordinator
Outcome Care And Support —Wolverhampton
- £14 - £16 an hour
- Full-time
- Team management
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
Service Coordinator
Air Care Compressors Limited —Cannock
- £12.71 - £13.50 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Analysis skills
- Free parking
Quick apply
11d
Sexual Health Outreach Worker/Group Facilitator
The What Centre - BeeHIVe Project —Dudley
- £12.90 an hour
- Part-time
- In-person
- Marketing
Quick apply
Service Coordinator
Mercury Hampton Ltd —Droitwich
- £27,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Bromsgrove
- £13.27 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Patient Growth Co-ordinator
Downing Dental —Solihull
- £13.20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Treatment Sales Coordinator
Eternal Smiles Dental Centre —Solihull
- From £14 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Gym membership
Quick apply
Active Forest Coordinator
Forestry England —Rugeley
- £30,105 a year
- Part-time
- English
- Free parking
- Employee discount
4d
Active Forest Coordinator
Forestry Commission —Rugeley
- £30,105 a year
- Weekend availability
- Presentation skills
- Conflict management
- Communication skills
4d
Supported Housing Coordinator
West Midlands Combined Authority —Birmingham
- £44,556 - £49,464 a year
- Part-time
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
CARE & REHABILITATION COORDINATOR (Small Home for 8 adults) (Hands-on working)
prOKare Ltd —Burntwood
- £13.67 an hour
- Weekend availability
- Medication administration
- English
- Research
Quick apply
8d
Youth Engagement Coordinator
The Albion Foundation —West Bromwich
- £31,500 a year
- Weekend availability
- Travel
Quick apply
Care Co-ordinator
Voyage Care —Marston Green
- £29,776.50 a year
- Management
- Computer literacy
- Microsoft Office
- Employee discount
9d

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Service Coordinator

Recra Consulting -
Four Ashes

Quick apply

Job details

Full-time
£26,000 a year

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Ticket management
Internal department liaison
Appointment booking and call handling
Staff training
Organisational skills
Front desk
Customer interaction

Full job description

Service Coordinator

Our client are seeking a dedicated and customer-oriented Full-time Service Coordinator to join their upbeat team. As a Service Coordinator, you will play a crucial role in ensuring seamless communication between our customers and service technicians, while maintaining high levels of customer satisfaction. This position requires excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Serve as the first point of contact for customer service inquiries via phone, email, or in person
Schedule service appointments and coordinate with service technicians to ensure timely completion
Create and manage tickets for new service appointments
Maintain accurate and up-to-date customer records in our database
Follow up with customers to ensure their satisfaction with completed services
Manage and prioritise incoming service requests
Collaborate with other departments to resolve complex customer issues
Generate reports on service activities and customer feedback
Identify opportunities for process improvement and efficiency
Assist in training new team members on service coordination procedures

Detailed Role Description

As a Full-time Service Coordinator, you will be the linchpin between our customers and our service technicians. Your primary focus will be on ensuring that customer needs are met promptly and efficiently, while maintaining a high standard of service quality.

Customer Interaction

You will be the first point of contact for all customer service inquiries. This involves answering phone calls, responding to emails, and greeting customers who visit our office in person. Your role is to listen attentively to customer concerns, ask relevant questions to gather all necessary information, and provide clear and helpful responses. You should be able to handle a variety of inquiries, from simple questions about our services to more complex issues requiring troubleshooting or escalation.

Appointment Scheduling and Coordination

A key aspect of your role will be scheduling service appointments. This requires careful management of our service technicians' schedules to ensure optimal use of their time while meeting customer needs. You will need to consider factors such as the urgency of the service request, the location of the customer, and the specific skills required for each job. Additionally, you will be responsible for coordinating with service technicians throughout the day, providing them with updated information about appointments and any special customer requirements.

Ticket Creation and Management

For each new service appointment, you will be responsible for creating a detailed ticket in our system. This involves accurately recording all relevant information, including the customer's contact details, the nature of the service request, any specific instructions or requirements, and the scheduled appointment time. You will need to ensure that all tickets are properly categorized and prioritised to facilitate efficient service delivery.

Customer Record Maintenance

Maintaining accurate and up-to-date customer records is crucial for providing excellent service. You will be responsible for entering new customer information into our database, updating existing records, and ensuring that all customer interactions are properly documented.

Hours of Work:

Monday to Friday 8am-5.00pm

For more information please contact the team at Recra

Quick apply

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