Delivery manager Work, Jobs in Worsborough, Nl (with Salaries)

Service Delivery Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Hybrid work
- Customer service
- Continuous improvement
- Team management
2d
VM Team Manager
Matalan —Barnsley
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
9d
Director of Programme Delivery
Tes Global —Sheffield
- £75,000 - £90,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Team management
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Tankersley
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Delivery Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Team management
- Contracts
- Construction experience
Sales Representative - New Business Development Manager
Bella Refreshments —Barnsley
- £32,000 - £40,000 a year
- Full-time
- Business development
- Organisational skills
- In-person
Quick apply
12d
Retail Assistant Manager
Farmfoods —Rotherham
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Programme Delivery Manager
Tes Global —Sheffield
- £40,000 - £45,000 a year
- Part-time
- Doctoral degree
- Master's degree
- Education
- Annual leave
- Employee assistance programme
Quick apply
Lead Delivery Manager
NHS England —Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
Senior Delivery Manager
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
Project Delivery and Improvement Manager
Social Work England —Sheffield
- £44,866 - £47,293 a year
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Leadership
- Annual leave
- Life insurance
Learning Delivery Manager
Leeds Building Society —Leeds
- Hybrid work
- Training & development
5d
Technical Delivery Manager
Zenith —Leeds
3d
Associate Delivery Manager
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
Dual Site Branch Manager, Kurt Geiger & Carvela Leeds
Kurt Geiger —Leeds
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Lettings Manager (part time)
Sheffield Student Homes —Sheffield
- £28,000 - £31,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Work from home
Quick apply
1d
Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
2d
Retail Shift Lead
Company Shop Group —Tankersley
- £28,500 a year
- Part-time
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
5d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Management
- Experience working with individuals with disabilities
- Rehabilitation centre
Assistant Store Manager
British Heart Foundation —Barnsley
- £13.28 an hour
- Weekend availability
- Customer service
- Supervising experience
- Recruiting
- Annual leave
- Employee assistance programme
5d

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Service Delivery Manager

Sheffield City Council -
Sheffield

Apply Now

Job details

Permanent
£57,786 - £63,283 a year
2 days ago

Qualifications

Senior management experience
Customer service
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Overseeing budgeting and forecasting
Change leadership
Operations leadership experience

Full job description

Job description

Service Delivery Manager – Contact Centre and Place Hub

Core Customer Hub

Sheffield City Council – Customer Experience & Communities

About the role

Sheffield City Council is looking for an experienced and values‑driven Service Delivery Manager to lead our Core Customer Hub, a critical front‑line service supporting residents across the city.

This is a senior leadership role with overall responsibility for the delivery of high‑quality, customer‑focused services at scale, including a large, high‑volume contact centre operation and Back Office Processing related to council services. You will provide strategic and operational leadership across multiple teams, ensuring services are responsive, efficient and aligned with the Council’s Customer Experience Strategy.

Working closely with the Head of Customer Operations, senior leaders and partners across the organisation, you will shape the future of customer service delivery in Sheffield, leading performance improvement, service transformation and workforce development.

Hybrid working

This role operates on a hybrid working basis. This reflects the leadership presence needed to support teams, manage service delivery effectively and collaborate with stakeholders. The remaining time may be worked flexibly in line with council policy.

What you’ll be doing

As Service Delivery Manager, you will:

Provide strategic leadership and direction to the Core Customer Hub, including high‑volume call centre operations, ensuring excellent customer experience and value for money
Lead, support and develop Team Managers, creating a culture of high performance, wellbeing and continuous improvement
Oversee service performance, setting and managing KPIs, SLAs and performance frameworks across customer contact channels and back office operations.
Use data and insight to manage demand, improve outcomes and drive service improvement
Lead and deliver change initiatives, including digital, telephony and process transformation
Manage budgets, financial planning and forecasting across the service
Deputise for the Head of Customer Operations where required

What we’re looking for

We’re looking for a confident, visible leader with experience of managing complex, customer‑facing services in a fast‑paced environment.

You’ll bring:

Senior management experience in a large, complex organisation, ideally within a call centre, contact centre or high‑volume customer operations environment
A strong understanding of multi‑channel customer contact, demand management and front‑line service delivery
Proven experience of leading and developing managers and diverse operational teams
Strong performance management in back-office processes.
Strong performance management and data analysis skills, including the use of KPIs to drive improvement
A track record of leading service change and continuous improvement in a customer‑facing setting
An understanding of how digital and telephony solutions can improve customer experience and operational efficiency

You’ll be educated to degree level or have substantial relevant experience.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Job details

Job reference

REQ004625

Date posted

27/08/2026

Application closing date

14/09/2026

Location

Sheffield

Salary

Grade 11 £57,786 to £63,283 Pro rata

Package

2 Permanent Position

Contractual hours

Basis

Full Time

Job category/type

Management

Apply Now

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