Build manager Work, Jobs in Worsley, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
8d
Learning Activation Specialist
mydentist —Radcliffe
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
TikTok Affiliate Manager
Eventus PR Limited —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Mentoring
- In-person
- Free parking
Quick apply
Casual Delivery Driver
Carsa Limited —Bolton
- £12.71 an hour
- Temporary
- Sales
- Customer service
- Driving
Quick apply
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
Estates Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
Recruitment & Production Maanger - TikTok Live
Huddled Group PLC —Leigh
- £40,000 - £50,000 a year
- Weekend availability
- Management
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Estate Agent
The Property Experts —Walkden
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Delivery Team Trainer
Evri —Bolton
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
7d
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Manager, Carrier Management, GBIE
CHEP —Manchester
- Full-time
- Hybrid work
- IT
- Leadership
- Employee assistance programme
Retail Manager - Sandwich Shop
Cissy Green Ltd. —Ramsbottom
- £32,000 - £36,000 a year
- Full-time
- Management
- Sales
- Food service experience
- Annual leave
Quick apply
11d
Area Manager
Amazon UK Services Ltd. —Bolton
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
General Manager
Urbanbubble —Manchester
- £53,000 - £60,000 a year
- Full-time
- Hospitality
- Driving
- Leadership
- Annual leave
- Sick pay
Quick apply
12d
Postperson with Driving
Royal Mail Group —Manchester
- £13.68 an hour
- Overtime
General Manager | Live Music & Cocktail Venue
FW Industries Ltd. —Manchester
- £36,000 - £41,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
7d
Transport Manager
JJ0 PLC —Bacup
- £42,000 - £47,500 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
11d
CEO of Lettings Company In Glasgow
Let Property —Manchester
- £85,000 - £120,000 a year
- Full-time
- In-person
- Leadership
Quick apply
5d
Guest Service Manager
Little Lion Entertainment —Manchester
- Weekend availability
- Management
- English
- Supervising experience
- Employee assistance programme
Quick apply
Management Trainee
U-Drive —Manchester
- Full-time
- Hospitality
- Management
- Sales
Quick apply

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
8 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

build manager jobs in worsley, gtm

Customer Experience Manager

Learning Activation Specialist

TikTok Affiliate Manager

Casual Delivery Driver

Regional Operations Manager

Estates Manager

Recruitment & Production Maanger - TikTok Live

Estate Agent

Delivery Team Trainer

Foodhall Department Manager

Manager, Carrier Management, GBIE

Retail Manager - Sandwich Shop

Area Manager

General Manager

Postperson with Driving

General Manager | Live Music & Cocktail Venue

Transport Manager

CEO of Lettings Company In Glasgow

Guest Service Manager

Management Trainee

I want to receive the latest job alerts for build manager in worsley, gtm

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