Senior customer service Work, Jobs in Yeadon, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Customer Relationship Executive
Zenith —Leeds
- Up to £29,705 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Senior Customer Service Advisor
Barclays —Bradford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Branch Manager
JT Atkinson & Sons Ltd —Harrogate
- Full-time
- Management
- Sales
- IT
- Free parking
- Employee discount
Quick apply
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Senior Service Advisor
JCT600 —Menston
- Full-time
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
4d
Senior Metered Customer Service Advisor
Yorkshire Water —Leeds
- £33,033 - £38,500 a year
- Full-time
- Customer service
- Plumbing
- IT
- Annual leave
- Flexible schedule
8d
Operational Customer Communications Manager
Skipton Building Society —Skipton
- £75,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
7d
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
2d
Senior Microsoft 365 & Cloud Engineer
QLine IT —Leeds
- £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
8d
Trainee Sales
NDS GROUP LTD —Leeds
- £24,880.00 - £38,595.42 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
- Employee discount
Quick apply
Assistant General Manager
Estabulo Rodizio Bar & Grill —Leeds
- Up to £20 an hour
- Weekend availability
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
Hire Desk Manager (Plant & HGV)
Nexus Vehicle Rental —Pudsey
- £40,000 - £42,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Life insurance
Quick apply
3d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Harrogate
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Business Development Manager - Public Sector/Defence - North of England
Wifinity —Leeds
- Remote
- Sales
- Business development
- Driving
- Annual leave
Quick apply
Vehicle Inspector and Underwriter
Big Motoring World —Leeds
- Up to £28,508 a year
- Weekend availability
- In-person
- Communication skills
- Mechanical knowledge
- Free parking
- Store discount
Quick apply
11d
Senior Technology Governance, Risk & Compliance (GRC) Specialist
Yorkshire Water —Bradford
- £51,563 - £64,474 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
10d
Funding Administrator (12 month FTC)
Zenith —Leeds
- £28,048.80 a year
- Microsoft Excel
- Sales
- Organisational skills
- Free parking
- Annual leave
10d
Assistant Director of Repairs and Maintenance
Accent Group Ltd —Bradford
- £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount

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senior customer service jobs near yeadon, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior customer service jobs in yeadon, wyk

Customer Resolution Team Leader

Customer Relationship Executive

Senior Customer Service Advisor

Customer Services Team Leader

Branch Manager

Business Development Manager

Senior Service Advisor

Senior Metered Customer Service Advisor

Operational Customer Communications Manager

Senior Technical Support Advisor

Senior Microsoft 365 & Cloud Engineer

Trainee Sales

Assistant General Manager

Hire Desk Manager (Plant & HGV)

Tribunal, Dispute Resolution and Complaints Lead

Business Development Manager - Public Sector/Defence - North of England

Vehicle Inspector and Underwriter

Senior Technology Governance, Risk & Compliance (GRC) Specialist

Funding Administrator (12 month FTC)

Assistant Director of Repairs and Maintenance

I want to receive the latest job alerts for senior customer service in yeadon, wyk

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