Complaints co ordinator Work, Jobs (with Salaries)

Complaints and Information Co-Ordinator
London Borough of Barking and Dagenham —London
- Administrative experience
- Organisational skills
- IT
6d
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
CYP Co-Ordinator – Coventry
Midland Mencap —Coventry
- £32,160 a year
- Weekend availability
- Remote
- Experience working with children
- Team management
- IT
6d
Administration Co-ordinator - Catering
Bupa —London
- £32,252.73 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
- Life insurance
Quick apply
11d
Customer Care Co-ordinator
Genuit Group —Ripley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Community Hub Co-Ordinator
Birmingham City FC Foundation —Birmingham
- £25,890 a year
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Operations Co-Ordinator (3 Posts includ. 2 Temp) - REQ06418
North Lanarkshire Council —Coatbridge
- £33,343 - £36,267 a year
- Temporary
- Supervising experience
- Travel
- Organisational skills
- Annual leave
10d
Clinical Referral Co-ordinator
ADHD 360 —Lincoln
- £49,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Service co-ordinator
Haldane Group Careers —Salford
- Microsoft Excel
- IT
- Communication skills
- Employee discount
13d
Business and Administration Coordinator
Gwynedd Council —Caernarfon
- £34,434 - £36,363 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- English
Data Privacy Co-Ordinator
Home Bargains —Liverpool
- £35,000 - £40,000 a year
- Microsoft Office
- Administrative experience
- Human resources
- Store discount
- Employee assistance programme
Quick apply
3d
Care Co-ordinator
The Riverside Group —Haringey
- £33,180.78 a year
- Weekend availability
- Contracts
- IT
- Care plans
12d
Personnel Security and Vetting Co-Ordinator
Ministry of Justice —Jarrow
- £33,551 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
3d
Customer Care and Compliance Co-ordinator
Stoneacre —Doncaster
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Fixed Term Recall Co-ordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
1d
Care Co-ordinator
Blue Ocean Services —London
- £30,000 a year
- Full-time
- Driving
- Computer skills
- Care plans
Venue Co-ordinator
CH&CO —London
- £15.70 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Customer Resolution Co-ordinator
Copart —Bedford
- £27,976 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
- Life insurance
Quick apply
14d
Incident Co-Ordinator
UK Hydrographic Office —Taunton
- £31,952 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Analysis skills
6d
Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d

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Complaints and Information Co-Ordinator

London Borough of Barking and Dagenham -
London

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Job details

Permanent
6 days ago

Qualifications

Administrative experience
Organisational skills
IT

Full job description

About this job

As a Complaints Co-ordinator, you will play a vital role in ensuring that the Council’s complaints are managed efficiently, fairly, and in line with corporate and statutory requirements. Working at the heart of the organisation, you will act as a key point of contact between residents, services and senior officers, helping to drive high-quality, timely responses. You will be responsible for logging and triaging complaints, allocating cases to the appropriate services, and proactively monitoring progress to ensure responses are delivered within agreed timescales. You will work closely with a wide range of departments to obtain information, provide guidance on the complaints process, and ensure responses are clear, thorough, and in line with Ombudsman expectations. This is a fast-paced and rewarding role where attention to detail, strong organisational skills, and excellent communication are essential. You will be expected to support services to learn from complaints, identify themes and trends, and contribute to continuous service improvement across the organisation. You will also ensure that accurate records are maintained, responses are quality checked before issue, and that all correspondence reflects the Council’s commitment to transparency, accountability, and customer focus.

About you

You are someone who enjoys working with people and takes pride in delivering excellent customer service. You are confident communicating with a wide range of individuals and can manage sensitive situations with tact, empathy and professionalism. You are organised, accurate and able to manage a varied workload, with strong administrative and IT skills. You understand the importance of getting things right and handling information securely. You value diversity and inclusion, and you are comfortable working with people from different backgrounds and communities. You are a team player with a positive, flexible approach, and you are keen to learn, develop and build a career within a specialist service.

Additional Information

You will be expected to comply with all relevant legislation and Council policies, including data protection, equalities, health and safety, and information governance. The postholder may be required to undertake additional duties in line with the needs of the service and within the scope of the role.

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