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Matchday Ticketing & Turnstile Assistants

West Ham United -
London

Quick apply

Job details

Fixed term contract | Zero hours contract
3 days ago

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Discounted gym membership
Company events
Employee discount
Life insurance

Qualifications

Customer service
English
IT
Events management
Communication skills

Full job description

️ ️ WEST HAM UNITED ️ ️

MATCHDAY TICKETING & TURNSTILE ASSISTANTS

️ Location: London Stadium, Stratford, London

Salary: London Living Wage (LLW)

Hours: Matchdays, evenings, weekends and selected non-matchday events

Contract Type: Zero-Hours Casual Worker Contract

Age Requirement: Applicants must be 18 years or older due to legal and operational requirements associated with the role.

Position:

️ JOIN THE TEAM BEHIND THE MATCHDAY EXPERIENCE

West Ham United is recruiting Matchday Ticketing & Turnstile Assistants to support our Ticket Office and Stadium Operations teams at the iconic London Stadium.

As one of the first points of contact for supporters, you will play a key role in creating a safe, welcoming and professional experience for fans attending matches and events. Whether assisting supporters with ticket enquiries, processing transactions, operating turnstiles or helping manage stadium entry, your contribution will be vital to delivering an exceptional customer experience.

Full training will be provided, making this an excellent opportunity for individuals looking to gain experience in customer service, ticketing operations, event management and stadium operations within a Premier League football club.

Requirements:

️ KEY RESPONSIBILITIES

️ Assist supporters with ticket purchases, collections and ticketing enquiries

️ Provide professional and friendly customer service at all times

️ Operate ticket scanning equipment and turnstile systems accurately

️ Act as a first point of contact for supporters entering the stadium

️ Support matchday and non-matchday Ticket Office operations

️ Ensure supporters are directed to the correct areas of the stadium

️ Work closely with Safety Stewards and Stadium Operations staff

️ Help maintain safe, secure and efficient entry procedures

️ Attend pre-match briefings and follow operational instructions

️ Report incidents, concerns or operational issues to supervisors

️ Complete sign-in, sign-out and availability requirements in accordance with club procedures

️ Undertake additional duties as reasonably requested by management

WHAT WE'RE LOOKING FOR

✅ Excellent customer service skills

✅ Strong communication skills

✅ Friendly, approachable and professional manner

✅ IT literate and confident using technology

✅ Ability to work under pressure in a fast-paced environment

✅ Reliable, punctual and flexible

✅ Ability to follow procedures and instructions

✅ Strong awareness of safety and security requirements

✅ Ability to work effectively as part of a team

✅ Positive attitude and willingness to learn

✅ Available to work evenings, weekends and home fixtures

️ WHY JOIN WEST HAM UNITED?

Paid at the London Living Wage (LLW)

Work at one of the UK's most iconic sporting venues

Gain valuable experience in customer service, ticketing and event operations

Receive comprehensive training and ongoing support

Develop transferable skills including communication, teamwork, IT, problem-solving and time management

Become part of a professional and welcoming matchday team

Play a key role in delivering an outstanding supporter experience

Other information:

Benefits on offer (may vary based on contract type and location)

25 days annual leave plus your birthday off
Pension and life insurance
Healthcare cash scheme
Travel season ticket loan
Cycle to work scheme
Priority access to apply for match tickets
Discounted season tickets
Staff discounts in the club store, café and our official partners products and services
Discounted gym membership and onsite fitness room facilities
Family friendly leave policies
Company Social events

EDI Statement

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.

Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.

The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.

APPLY NOW

If you are passionate about customer service, enjoy working in a fast-paced environment and want to be part of the matchday experience at West Ham United, we would love to hear from you.

️ Whether you're looking to gain experience, develop new skills, or simply be part of one of English football's most iconic clubs, this is your opportunity to get involved.

Interview date- in person at London Stadium Tuesday 14 July

To apply, please submit your application via our careers portal: https://www.careers.whufc.com

Deadline: 5pm Friday 3rd July 2026

Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.

Quick apply

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