Customer service team lead Work, Jobs in Aylesbury (with Salaries)

Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
4d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Slough
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Team Lead
Subway Restaurant —Headington
- From £12.71 an hour
- Part-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- No degree
- Free parking
- Annual leave
Quick apply
Sales & Service Team Manager
B&Q —High Wycombe
- £32,000 - £41,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
2d
Glazing Admin/Project Lead
Ideal Glass Limited —St Albans
- £27,879.70 - £50,000.00 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
High Care Production Team Leader
Absolute Taste —Bicester
- Full-time
- Communication skills
Quick apply
2d
Maintenance Team Leader
Leaflike —Didcot
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
12d
Lead Insights Business Partner
Allwyn UK —Watford
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Revenue Management Strategic Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- School
People & Service Team Leader
River Island —Watford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Lead Outdoor Learning Instructor (Alternative Learning)
Surrey County Council —Henley on Thames
- From £31,659 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
Lead Scaffolder
Mears Group —Milton Keynes
- Up to £48,321 a year
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount
Store Manager – Lead Our Team in Amersham!
Esquires Amersham —Amersham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
Product Team Leader
River Island —Milton Keynes
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Retail Floor Lead (Bicester Village)
Vuori, Inc —Bicester
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply

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Customer Resolutions Team Manager

ArvatoConnect -
Datchet

Apply Now

Job details

Full-time
£34,696 a year
4 days ago

Qualifications

Complaint handling
Microsoft Office
Quality assurance
Continuous improvement
Automotive service
Financial services
Leadership
Communication skills

Full job description

Role: Customer Resolutions Team Manager

Salary: £34,696 pa.

Location: Hybrid role based at our welcoming office in Datchet (minimum 2 days per week), SL3 9LL, just off the M4

Contract: Full-time, permanent, 40 hours a week.

We’re looking for an experienced Customer Resolutions Team Manager to join our complaints operation and lead a team delivering fair, timely and regulatory-compliant customer outcomes.

About the Role

This is a fantastic opportunity for an complaints manager to support a high-performing team in delivering fair, timely and regulatory-compliant outcomes for customers.
In this fast-paced and dynamic environment, you’ll be a key driver of performance, quality, customer outcomes and team engagement. You’ll coach and develop your team, create an inclusive and supportive working environment, and ensure consistently high standards across written and verbal complaint handling.
You’ll play an important role in ensuring adherence to FCA requirements, Consumer Duty principles and internal procedures, while identifying opportunities to improve service delivery, reduce reopened complaints and support the wider operation.

What You’ll Be Doing

Team Leadership & Support

Lead, motivate and support a team of complaint handlers to deliver fair and consistent customer outcomes.
Hold regular team meetings, daily check-ins and individual one-to-ones to share updates, review performance and encourage collaboration.
Manage attendance, sickness, approval of hours and employee matters fairly and in line with internal policies.
Prioritise wellbeing by remaining visible and available to your team, signposting colleagues to support where needed.
Keep guidance, knowledge articles and training materials up to date and accessible for advisors.

Performance & Quality

Monitor individual and team performance daily, using reports to identify trends, risks and opportunities for improvement.
Coach and develop team members through feedback, performance conversations and targeted support.
Ensure complaints are handled within agreed service levels, including regulatory DISP timeframes where applicable.
Support high-quality written and verbal complaint responses that are clear, fair, accurate and customer focused.
Champion strong quality assurance, compliance and customer outcome standards across the team.

Continuous Improvement

Work with the Operations Manager and support functions to identify and implement process improvements.
Review complaint trends, root causes and reopened complaints to support better customer outcomes.
Audit work and processes to ensure consistency, quality and adherence to internal procedures.
Support business change and improvement activity across the operation.

Customer Experience & Compliance

Support the end-to-end complaints process, ensuring fair, timely and compliant resolutions.
Champion FCA regulations, Consumer Duty principles, GDPR requirements and internal procedures.
Communicate effectively with internal stakeholders and wider support teams regarding complaint outcomes and resolutions.

What We’re Looking For

Applicants must be able to demonstrate:

✅ Strong demonstrable experience in managing a complaints team within an FCA-regulated environment.

✅ Proven experience of leading and developing people, including conducting performance reviews, coaching, performance improvement conversations and managing employee wellbeing.

✅ Strong knowledge of FCA regulations, including Consumer Duty, DISP requirements, Treating Customers Fairly (TCF) principles and complaint handling best practice.

✅ Experience of managing complaint volumes and service levels, ensuring complaints are resolved fairly and within regulatory and business timescales.

✅ Experience analysing complaint trends, root causes and performance data to identify risks and drive service improvements.

✅ Excellent written and verbal communication skills, with the ability to review and coach high-quality complaint responses.

✅ Experience of quality assurance and compliance monitoring, with the ability to identify and address quality concerns effectively.

✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.

✅ Strong stakeholder management skills, with experience working collaboratively across operational and support functions.

✅ Digitally confident in Microsoft Office applications and experience using complaint management and reporting systems.

Desirable

➕ Experience within the automotive finance, financial services or consumer credit sector.

➕ Knowledge of Financial Ombudsman Service (FOS) processes and interactions.

➕ Experience leading teams through change and continuous improvement initiatives.

If you’re an experienced complaints leader who is passionate about leading with purpose, driving performance and supporting a team that delivers fair and consistent customer outcomes, we’d love to hear from you.

Please note: All applications must be submitted via our careers website using the online application form. If you experience any difficulties applying online, please contact the recruiter who will be happy to provide support and discuss any reasonable adjustments that may be required during the recruitment process.

Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Apply Now

Refine Your Search

customer service team lead jobs in aylesbury

Customer Resolutions Team Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Canvassing Team Manager – Milk & More- Residential

Technical Support Team Lead

Senior Regional Field Team Manager

Team Lead

Salesforce Technical Lead

Sales & Service Team Manager

Glazing Admin/Project Lead

High Care Production Team Leader

Maintenance Team Leader

Administration Lead

Lead Insights Business Partner

Revenue Management Strategic Lead

People & Service Team Leader

Lead Outdoor Learning Instructor (Alternative Learning)

Lead Scaffolder

Store Manager – Lead Our Team in Amersham!

Product Team Leader

Retail Floor Lead (Bicester Village)

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