Client services manager Work, Jobs in Govan, Glg (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Account Coordinator
JLL —Glasgow
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Client and Operation Manager
Scottish Power —Glasgow
- From £66,000 a year
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Employee discount
12d
Customer Service Advisor
Project Green Group —Glasgow
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
13h
Capture Manager
Leidos —Glasgow
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Business Development Manager
Yellowcom —Glasgow
- £35,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
- Employee discount
Quick apply
4d
Sales & Services Assistant
Hines —Glasgow
- Weekend availability
- Hospitality
- Conflict management
- Organisational skills
Client Success Manager/Project Manager – Translation & Localisation
My Language Connection Limited —Glasgow
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Project management
- Free parking
- Profit sharing
Quick apply
10d
Account Coordinator
JIK-Integral UK Limited —Glasgow
- Full-time
- In-person
Quick apply
Sales Support and Research Coordinator
Sandman Hotel Group —Glasgow
- Full-time
- Hotel
- Organisational skills
- Free parking
- Flexible schedule
Administrator
Arnold Clark —Glasgow
- £0.01 - £30,000.00 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
12d
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
8d
Client Manager German Speaking
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- CRM software
- Communication skills
Client Relationship Manager
QA Limited —Glasgow
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Client Experience Specialist
Go Swag —Glasgow
- £25,000 a year
- Hybrid work
- CRM software
- Communication skills
13d
Field Based Account Manager
Yellowcom Ltd —Glasgow
- £30,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
Quick apply
13d
Service Advisor
Laings —Glasgow
- £26,000 - £28,000 a year
- Full-time
- Writing skills
- ERP systems
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
7d
Account Manager
Ocean Technologies Group —Glasgow
- Remote
- Marketing
- Public speaking
- Master's degree
11d
Sales Account Manager
FAIR FARES 4 U LIMITED —Glasgow
- £33,400 - £33,500 a year
- Full-time
- Salesforce
- Data analysis skills
- Business development
Quick apply

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client services manager jobs near govan, glg

Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

client services manager jobs in govan, glg

Customer Service Team Manager

Account Coordinator

Customer Success Manager

Senior Client and Operation Manager

Customer Service Advisor

Capture Manager

Business Development Manager

Sales & Services Assistant

Client Success Manager/Project Manager – Translation & Localisation

Account Coordinator

Sales Support and Research Coordinator

Administrator

Project Coordinator (Post Production)

Client Manager German Speaking

Client Relationship Manager

Client Experience Specialist

Field Based Account Manager

Service Advisor

Account Manager

Sales Account Manager

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