Client services coordinator Work, Jobs in Solihull, Wmd (with Salaries)

Assessment Services Coordinator
Autism Assessment Hub —Solihull
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Travel
- Annual leave
- Sick pay
Quick apply
4h
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Client Experience & Operations Coordinator
Sinclair Day Accountancy Services —Kempsey
- From £25,000 a year
- Full-time
- In-person
- Office experience
- Free parking
- Life insurance
Quick apply
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
3d
Data Coordinator
ISS Facility Services —Birmingham
- Data analysis skills
- Analysis skills
- Organisational skills
Quick apply
Returns Coordinator
Davies —Birmingham
- Full-time
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Marketing Coordinator
Gallifordtry —Solihull
- Full-time
- Computer literacy
- Employee assistance programme
- Employee discount
Accounts & Client Services Coordinator
Modern Accountancy Ltd —Bewdley
- £29,000 - £32,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
9d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Transport Coordinator
Great Bear —Minworth
- £31,986 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1h
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
2h
Office Coordinator
Centrick —Birmingham
- £26,000 a year
- Full-time
- English
- Microsoft Office
- Front desk
- Sick pay
Quick apply
Live Entertainment Operations Coordinator
Ultimate Artistes Ltd —Hinckley
- £27,000 - £32,000 a year
- Part-time
- Hybrid work
- CRM software
- Google Suite
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
13d
Triage Coordinator
caba —Rugby
- £31,907 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Service Manager (Supported Living)
Individual Care Services —Solihull
- From £33,000 a year
- Weekend availability
- Management
- English
- In-person
Quick apply
7d
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Claims Coordinator
Capsticks Solicitors LLP —Birmingham
- Full-time
- Microsoft Word
- Data entry
- Phone etiquette
Quick apply
2d

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client services coordinator jobs near solihull, wmd

Assessment Services Coordinator

Autism Assessment Hub -
Solihull

Quick apply

Job details

Part-time | Full-time | Fixed term contract | Zero hours contract
£25,000 a year
4 hours ago

Benefits

Annual leave
Company pension
Company events
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
Stakeholder liaison
Patient appointment coordination
Internal department liaison
Appointment booking and call handling
Client services
Risk management
Organisational skills
Safeguarding procedures
Customer support
Customer interaction
Communication skills
Office experience

Full job description

The Autism Assessment Hub is part of Antser Group and organisation

The main place of work will be the Head office of Autism Assessment Hub, 122 Colmore Row, Birmingham, B3 3DB but the ability to travel to our secondary office in Solihull would be advantageous.

As an Assessment Handler at the Autism Assessment Hub, you will be the one point of contact for clients, providing exceptional customer service and ensuring they feel supported throughout their assessment journey. Your role will be key to delivering the best customer service in the industry, requiring compassion, empathy, and excellent listening skills to build strong relationships and offer reassurance. You will handle multiple tasks efficiently, demonstrating outstanding organisational skills, clear communication, and the ability to multitask in a fast-paced environment. By going the extra mile to assist clients and maintain smooth processes, you will play a vital role in delivering a high-quality and supportive service.

Successful applicants will receive a full training induction of 4 weeks with further support and guidance provided by the line manager thereafter.

Core Tasks

Act as the first point of contact for client enquiries via email or phone, ensuring compassion and empathy are at the heart of every interaction.
Provide a detailed overview of our autism assessment process, answering client questions with clarity and professionalism.
Follow up on enquiries in a timely manner, ensuring clients feel supported and informed.
Efficiently navigate IT systems to manage client information and processes.
Communicate effectively with the clinical team and management, ensuring smooth coordination of client assessments.
Identify and highlight potential risks that may impact the client journey, ensuring proactive solutions are in place.
Book and coordinate appointment times between clients and associates, including psychologists, speech and language therapists, occupational therapists, and psychiatrists.
Deal with and respond to queries from our bank of associates, ensuring smooth communication and problem resolution.
Liaise with external partners to book Hub rooms as needed.
Coordinate and distribute assessment kits, ensuring clients receive necessary resources.
Demonstrate exceptional organisational skills, managing multiple tasks efficiently.
Exhibit excellent communication, listening, and customer service skills to support a seamless client experience.
Build and maintain strong internal relationships, proactively working with colleagues across teams to ensure a cohesive and efficient service.

Additional Duties

· The post holder will be expected to demonstrate that Autism Assessment Hub values are at the centre of all they do.

The post holder will be expected to undertake training and development deemed necessary for the pursuance of the post
The post holder will be expected to have a basic standard of I.T. competence to be able to use Company electronic systems effectively
The post holder will be expected to ensure to comply with Equal Opportunities Policy and Procedure in all employment practices
The post holder will be expected to comply with the no smoking policy in place and ensure that Health and Safety is observed in the course of employment
Ensuring compliance with safeguarding procedures, throughout all work within the Company, keeping the Registered Manager/ Director/ equivalent informed of work in progress and inform the Registered Manager/ Director/ equivalent immediately of any safeguarding matter or serious complaint.

Starting annual leave allowance of 25 days plus bank holidays, with incremental increases up to 30 days. Birthdays also permitted as leave.

It is the nature of work of Autism Assessment Hub that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and must be undertaken.

Job Types: Full-time, Part-time, Fixed term contract, Zero hours contract

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
Sick pay

Experience:

Customer service: 1 year (required)

Work Location: Hybrid remote in Solihull B91 1AA

Quick apply

Refine Your Search

client services coordinator jobs in solihull, wmd

Assessment Services Coordinator

Senior Operations Coordinator

Client Experience & Operations Coordinator

Client Service Coordinator

Data Coordinator

Returns Coordinator

Marketing Coordinator

Accounts & Client Services Coordinator

Customer Insight Project Coordinator

Event Operations Manager

Bookings Coordinator

Transport Coordinator

Front of House Office Coordinator

Office Coordinator

Live Entertainment Operations Coordinator

Triage Coordinator

Service Manager (Supported Living)

Business Administrator

Export Coordinator / Warehouse Administrator

Claims Coordinator

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