Role:
The Head of Operations is a rare opportunity to step directly into a rapidly growing, multi-six figure online coaching and consulting business at the ground floor where you will get to work side by side with the founder as you grow LeadGenFS from a multi 6-figure company to a multi 7-figure business. If you want real ownership, real impact, and a front-row seat as you help LeadGenFS rocket towards and beyond seven figures… this is the role for you!!
As Head of Operations at LeadGenFS you are second-in-command and the right hand to the Founder & Managing Director (Louis Adkins). You would be responsible for the day-to-day running of LeadGenFS operations so that the Founder can concentrate on marketing, sales and the strategic growth of the business.
You will join & manage a thriving team that helps financial advisers across the world use LinkedIn to find, attract and win new clients through our 1-1 coaching programme and deliver the best results in the industry. To this aim you will be responsible for managing the day to day operations of LeadGenFS & it’s team, building systems & processes that give LeadGenFS the capacity to scale and increasing/managing the operational efficiency & profit of the business.
Responsibilities:
1. The Systemisation of LeadGenFS
- Design and implement a single, clear, fast end-to-end process that runs from first marketing touch through to a fully delivered, completed customer.
- Automate LeadGenFS' processes using GoHighLevel, Zapier and Make to cut manual work
- Standardise processes across every function so the business runs on one coherent system
2. SOPs & Documentation
- Build and own the LeadGenFS SOP library, documenting every key process of the business step-by-step
- Record screen and Loom video walkthroughs for each core process so any team member can follow them without supervision
- Keep the LeadGenFS SOPs up to date as processes change
3. Team & Performance Management
- Manage the day-to-day performance of the delivery, sales and marketing teams, overseeing the correct implementation of new business initiatives set by the founder.
- Hold every team member to clear, documented standards
- Manage team capacity, ensuring no one is over- or under-loaded and that work is distributed effectively as the business grows
- Oversee the Hiring, onboarding and training of new roles as the business grows
4. Data & Reporting
- Build and maintain a single company-wide dashboard covering every key metric across marketing sales, delivery, retention onboarding, offboarding, client satisfaction.
- Oversee all key metrics of LeadGenFS, fixing and reporting any underperforming metrics
- Report regularly on LeadGenFS' key metrics and work with the Founder to grow the company
5. Throughput & Capacity
- Maximise the throughput and capacity of the business across areas such as sales, onboarding and delivery through the development of systems, automations and processes
- Identify and remove operational bottlenecks that slow the business down or create inefficiencies
- Track throughput and capacity across the business so it stays visible and can be continuously improved
6. Client Experience & Retention
- Take ownership of the client experience and ensure it is as good as it can possibly be
- Work with the delivery team to build and refine the systems that get clients the best possible results and maintain client engagement.
- Build and run a reliable process for collecting client feedback accurately and consistently
- Own the escalations and complaints process, resolving client issues quickly and using them to prevent recurrence
- Use feedback to continually improve client experience, working with the delivery team to develop what works and remove what doesn't enhance client results or satisfaction
7. Operating Profit & Efficiency
- Own and improve the operating profit of LeadGenFS
- Manage and optimise all of LeadGenFS' costs to protect its margin as the business scales
- Ensure every project, development and change moves the business toward greater operational efficiency and, ideally, greater operational profitability
- Balance maximising operating profit where possible, while recognising decisions that raise costs but grow overall revenue or efficiency.
8. Sales Operations
- Support the sales function with clean CRM data, accurate pipeline and lead-flow tracking, and reliable sales reporting
- Ensure setters and closers have the systems, processes and information they need to convert at the highest possible rate
9. Financial Operations
- Manage LeadGenFS' day-to-day financial operations e.g. invoicing, payment processing and payment recovery
- Liaise with the outsourced accountancy to ensure clean, accurate and timely financial reporting
- Monitor cash flow and keep the Founder informed of the company's financial position
10. People, HR & Compliance
- Build and own LeadGenFS' HR infrastructure employment and contractor contracts, onboarding, holiday, policies and payroll coordination
- Own and administer the company's pay-rise, commission and bonus structures
- Ensure LeadGenFS stays legally compliant across contracts, data protection (GDPR) and any relevant regulatory requirements
Results:
The results below are what the Head of Operations is expected to deliver:
- A single, documented end-to-end system that takes a lead from first marketing touch through to a completed customer, running without the Founder's day-to-day involvement
- A complete SOP library covering every key process, so any role can be handed off and followed reliably without supervision
- A delivery, sales and marketing team that executes consistently against clear standards, with new operational roles hired and onboarded smoothly as the business grows
- A single company-wide dashboard giving real-time visibility of every key metric, with underperforming metrics caught, fixed and reported early
- Increased throughput and capacity across sales, onboarding and delivery, with operational bottlenecks removed so the business can serve more clients without friction
- An improved client journey that produces better client results, higher satisfaction and lower churn, with feedback consistently collected and acted upon
- A more operationally efficient and more profitable business, with costs optimised and margin protected as LeadGenFS scales
- Removal of the Founder's time spent implementing & managing the operations of LeadGenFS, freeing them to focus on marketing, sales and growth.
Requirements:
- Minimum 5 years experience in operations or operations-management role
- A proven track record of building the systems/SOPs for 7-figure businesses
- Experience working in the online business space (coaching & consulting, agencies, ecommerce)
- Experience managing & reporting multi person teams across key areas of a business
- Advanced expertise with: G Suite, GoHighLevel, Slack, Stripe, LinkedIn & AI tools
- Understanding of Meta Ads, Youtube & Google Ads platforms, conversion tracking and UTMs
- Able to work UK hours & remotely
- Fluent written and spoken English
Salary & Package:
This is a full-time, fully remote, senior position within LeadGenFS. The successful candidate will receive a competitive base salary of £50,000 - £60,000, reflecting the seniority and scope of the position.
In addition to base salary, the role carries a performance-based bonus of up to £10,000, designed to reward the Head of Operations directly for the growth and operational performance they drive across LeadGenFS.
The compensation package is reviewed annually through a structured, performance-based pay review, giving clear scope for earnings to grow in line with the contribution made and the success of LeadGenFS. Given the seniority of the role and its position as the Founder's right hand, there is also potential for share options in the future.
Pay: £50,000.00-£60,000.00 per year
Work Location: Remote
